Senior customer service representative Work, Jobs in Longworth, Oxf (with Salaries)

Senior Customer Success Manager
Rocket Software —Newbury
- Full-time
- Sales
- Bachelor's degree
- Marketing
Senior Commercial Executive
NielsenIQ —Oxford
- £32,200 - £40,000 a year
- Full-time
- Sales
- Employee assistance programme
- Flexible schedule
Quick apply
Senior Project Manager
Glanua —Aldermaston
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Civil engineering
- Annual leave
- Employee assistance programme
Quick apply
Strategic Insight Lead
NielsenIQ —Oxford
- £45,500 - £55,000 a year
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Employee assistance programme
Quick apply
Housing Assistant
Pinnacle Group —Donnington
- £26,227.50 a year
- Monday to Friday
- Customer service
- Administrative experience
- Travel
- Annual leave
- Employee assistance programme
Quick apply
11d
Insight Manager
NielsenIQ —Oxford
- £45,500 - £53,836 a year
- Full-time
- Hybrid work
- Presentation skills
- Team management
- Leadership
- Employee assistance programme
Quick apply
12d
Customer Experience Lead
Oxford University Press —Oxford
- Full-time
- Hybrid work
- English
- Leadership
- Communication skills
- Employee discount
8d
Operational Support Officer
HM Courts & Tribunal Service —Oxford
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
Senior Construction Manager
Conrad Energy —Abingdon
- Full-time
- Hybrid work
- AutoCAD
- CAD
- Computer literacy
Quick apply
Senior Sales Executive
Corpay —Swindon
- Full-time
- CRM software
- Sales
- Organisational skills
- Life insurance
Operations Manager
VINCI Facilities UK —Abingdon
- Full-time
- In-person
- Leadership
- Mechanical knowledge
Quick apply
Quantity Surveyor
Costain —Abingdon
- Full-time
- Contracts
- Construction
- Negotiation
Centre Administrator 37.50 Hours per week
NATIONAL ANIMAL WELFARE TRUST BERKSHIRE —Hungerford
- £12.71 an hour
- Temporary
- Microsoft Office
- Finance
- Administrative experience
Quick apply
System Detail Specialist (Lead System Engineer)
Leidos —Ham
- £61,500 - £78,800 a year
- Full-time
- IT
- Communication skills
- Annual leave
- Work from home
3d
Senior Product Manager
Corpay —Swindon
- Full-time
- Analysis skills
- Driving
- Product management
- Annual leave
Lifecycle Programme Manager
ISS Facility Services —Reading
- Full-time
- AutoCAD
- In-person
- Mechanical knowledge
Quick apply
Business Development Account Director, Cell Gene Therapy
Catalent —Swindon
- Full-time
- Doctoral degree
- Up to 50% travel
- Sales
- Free parking
- Employee assistance programme
VodafoneThree - Strategic Financial Governance Lead (TowerCo & JV - Cornerstone)
VodafoneThree —Newbury
- Full-time
- Hybrid work
- Contracts
- IT
- Employee discount
Quick apply
Senior Software Engineer
OXTS —Middleton Stoney
- Hybrid work
- Computer Science
- AWS
- Analysis skills
Quick apply

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Senior Customer Success Manager

Rocket Software -
Newbury

Apply Now

Job details

Full-time

Qualifications

Sales
Information security
Bachelor's degree
Marketing

Full job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Senior Customer Success Manager is an experienced team member within Customer Success and exhibits the core Rocket values in their everyday work. The Senior CSM will take ownership of their customer interactions and go above and beyond to ensure resolution and long-term success for their customers. The Senior CSM will foster internal cross-functional relationships in support of our customer’s needs. They will be a bridge between our customer and internal teams in order to provide transparency and continual improvement for our customers. They will be a mentor and help the team as needed with Rocket processes and general questions.

Essential Duties & Responsibilities

Takes ownership of managing their book of business and customer needs

Strong understanding of Rocket’s products, customer base and processes

Work within the Gainsight platform to ensure all customer inputs are addressed

Coordinate with cross functional teams within Rocket to provide for our customer’s needs and foster positive experiences

Acts as a mentor for junior level representatives

Strong executive presence and desire to build partnerships with our customers

May recommend customer engagement business process improvements

Experience & Qualifications

6 years of related customer support or customer engagement experience

Bachelor’s degree preferred

Have advanced knowledge of Rocket’s products and services

Experience leading initiatives with cross-functional teams (Sales, Marketing, Support)

Preferred Qualifications:

Database and Analytics experience

Gainsight Experience

Information Security:

Information security is everyone’s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

Diversity, Inclusion & Equity:

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to [email protected]. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Apply Now

Refine Your Search

senior customer service representative jobs in longworth, oxf

Senior Customer Success Manager

Senior Commercial Executive

Senior Project Manager

Strategic Insight Lead

Housing Assistant

Insight Manager

Customer Experience Lead

Operational Support Officer

Senior Construction Manager

Senior Sales Executive

Operations Manager

Quantity Surveyor

Centre Administrator 37.50 Hours per week

System Detail Specialist (Lead System Engineer)

Senior Product Manager

Lifecycle Programme Manager

Business Development Account Director, Cell Gene Therapy

VodafoneThree - Strategic Financial Governance Lead (TowerCo & JV - Cornerstone)

Senior Software Engineer

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