Hotel Receptionist
St Elizabeth's House is looking to recruit a friendly, professional and enthusiastic Hotel Receptionist to join our team.
This is a full-time position, working 30–40 hours per week. The role includes a mixture of morning shifts (from 7.00am) and afternoon/evening shifts (until 9.00pm). Weekend working is an essential part of this role, and applicants must also be available to work bank holidays, including Christmas Day and Boxing Day, on a rota basis.
The successful candidate will have previous experience in a similar hospitality role, excellent customer service and administrative skills, and the ability to remain calm, organised and professional in a busy environment.
Key Responsibilities
- Welcome guests and complete check-in procedures in a warm and professional manner.
- Provide guests with information about their room, the restaurant and the hotel's facilities when issuing room keys.
- Manage all room reservations via telephone, email and Online Travel Agents (OTAs).
- Check guests out efficiently, process payments and ensure all transactions are accurately recorded.
- Reconcile cash, card and cheque transactions at the beginning and end of each shift.
- Operate a busy hotel switchboard, responding promptly to telephone, email and in-person enquiries.
- Keep guest accounts up to date and ensure all billing instructions are processed accurately.
- Handle restaurant reservations and obtain menu pre-orders for larger parties.
- Liaise with the Housekeeping team regarding arrivals, departures, stayovers and any special requests.
- Communicate with the Kitchen regarding daily bookings, menus and dietary requirements.
- Maintain a thorough knowledge of the hotel's services, facilities, policies and procedures.
- Keep the reception area clean, tidy and welcoming at all times.
- Escort guests to their rooms when required and assist with additional requests, such as setting up extra beds.
- Support the breakfast service during busy periods.
- Assist with bar service when required (previous bar experience would be advantageous).
- Carry out any other reasonable duties requested by the management team.
- Deliver exceptional customer service at all times.
Essential Requirements
- Previous experience in a hotel reception or similar customer-facing hospitality role.
- Excellent communication and interpersonal skills.
- Strong administrative and organisational abilities.
- Good computer skills and excellent attention to detail.
- The ability to multitask and remain calm under pressure.
- A flexible approach to working hours, including weekends and bank holidays.
- A positive, professional and reliable attitude.
- The ability to work independently and use initiative at all times.
If you enjoy working in a busy hospitality environment and take pride in delivering exceptional customer service, we would love to hear from you.
Pay: £12.71 per hour
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
- Sick pay
Application question(s):
- Please confirm you are you able to regularly work weekends and bank holidays
Work Location: In person
