About Us
Nonwovenn is one of the southwest’s largest privately owned manufacturing business employing just under 300 people. We are incredibly successful having grown 35% in the last two years with plans to grow a further 100% in the next three years. We are a business that is proud to contribute to harm reduction globally by making innovative specialised nonwoven fabrics in the medical, packaging, industrial and personal protection markets.
As a rapidly growing multi-site niche manufacturing company with a target turnover of over £60M this year, we are on a mission to exceed our customers' demands and deliver high-quality bespoke products.
The Role
Our Customer Service Administrator plays pivotal role within our extensive Commercial team. You will be responsible for coordinating and owning complete order process for our customers. You will ensure that our products are dispatch on time and engage with business stakeholders throughout the process (e.g. planning team, production, finance department) to ensure each required step is complete and orders are shipped On Time and In Full.
Exceptional customer service is at the core of all our operations. We have clients across many countries and continents and multitude of time zones. You would be expected to remain professional and delight our customers at all times.
The candidate
As our Customer Service Administrator, you will have engaging and enthusiastic personality and be able to work with colleagues at various levels. You will display positive and engaging attitude, tactful approach and remain calm when tasked with multiply priorities. You will act proactively and with limited direct supervision. You owned and/or coordinated full order process in similar environment.
You will ideally have manufacturing background experience that involved shipping goods to international markets or a similar role, and so previous export logistic experience is highly desirable. You are self-disciplined individual who can work under pressure and react positively to changing demands and priorities. You can work with multiple stakeholders and are able build rapport at all levels.
Working hours are Monday to Friday, 37.5hrs per week. This role is site based with the option to work from home 6 days per month after successful completion of probation period.
What we offer:
- Salary of £30,000 per annum
- 22 days annual leave (raising to 25 with lengths of service) plus 8 public holidays
- Access to Wellbeing 360 - our all in one benefits platform that gives you access to various well being services and hundreds of discounts on online and high street shops, gym discount membership, on-demand GP service and many more!
- Private pension contribution - 4% employer, 5% employee
- Cycle to work scheme
- Company uniform
Key duties for the role include:
- Order sales - process all customer orders accurately and on time
- Customer Service - maintain professional and effective communication with all of our customers via telephone, emails, letters and sometimes face to face, from the moment order is placed, right to the delivery and aftercare
- Data Management - accurately maintain customer service data, keep records of discussions and correspondences with clients
- Sale Support - prepare and dispatch samples. Support our sales team with requested information
- Validating Complaints - resolve customer complaints and issues, escalate problems to the appropriate contact if required
- Administrative Support - manning telephones, answering reception calls, gate access, assist accounting with invoice queries. Any other adhoc duties as and when required.
- Solution oriented - identify and address challenges. Utilise resources available to you to resolve problems and achieve desired goals. Think outside of the box for more complex challenges.
Job Types: Full-time, Part-time, Permanent
Pay: Up to £30,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
Experience:
- Manufacturing: 2 years (preferred)
- Customer service: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
