Credit manager Work, Jobs in Lostock, Gtm (with Salaries)

Customer Escalations Officer
Perch Group —Blackpool
- £27,500 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Work from home
- Referral programme
Quick apply
12d
Senior Caseworker Co-Ordinator
Active 8 Support Services —Liverpool
- £25,000 - £30,000 a year
- Temporary
- In-person
Quick apply
14d
General Manager – Heywood
Lineage Logistics —Heywood
- Full-time
- Leadership
- Communication skills
- Annual leave
Quick apply
11d
Credit Control Manager
Go Traffic Management —Salford
- £40,000 - £45,000 a year
- Hybrid work
- Microsoft Excel
Quick apply
11d
Head of Corporate Relationships
Together —Cheadle
- Full-time
- Management
- Leadership
Quick apply
Finance Assistant
Perch Group —Blackpool
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Salesforce
- Health & wellbeing programme
- Work from home
Quick apply
12d
Business Development Manager
Perch Group —Manchester
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Business development
- Project management
- Health & wellbeing programme
- Sick pay
Quick apply
6d
Bid Manager
Perch Group —Manchester
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Project management
- Financial services
- Health & wellbeing programme
- Sick pay
Quick apply
13d
Credit Underwriting Manager
Softcat —Manchester
- Hybrid work
- Management
- Analysis skills
- Team management
- Flexible schedule
Financial Operations Manager
ClearCourse —Manchester
- Full-time
- Hybrid work
- Microsoft Excel
- ERP systems
- Analysis skills
- Employee discount
Quick apply
14d
Key Account Manager
DCBL —Runcorn
- £40,000 a year
- Full-time
- Customer service
- In-person
- Leadership
- Free parking
- Employee assistance programme
Quick apply
Branch Manager
Ucan Car Credit —Hyde
- £42,000 a year
- Full-time
- Management
- Sales
- Driving
Quick apply
13d
Complaint Handler Debt & Civil Litigation
DCBL —Runcorn
- £26,000 - £29,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
Social Media Account Manager
Bond Turner —Liverpool
- Full-time
- Hybrid work
- Microsoft Excel
- Social media management
- Microsoft Office
Quick apply
11d
Cashflow Manager
RS Integrated Supply —Warrington
- Analysis skills
- Contracts
- Communication skills
Assistant Management Accountant
K3 Advisory Group —Bolton
- Hybrid work
- Microsoft Excel
Quick apply
Senior Corporate Underwriter
Together —Cheadle
- Full-time
Quick apply
Personal Assistant
Williams Lea —Manchester
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
- Referral programme
Credit Manager
DF Capital —Manchester
- Full-time
- Communication skills
- Annual leave
- Gym membership
Quick apply
Credit Stress Testing Analytics Manager
National Westminster Bank PLC —Manchester
- £55,480 - £83,220 a year
- Full-time
- Hybrid work
- Doctoral degree
- Analysis skills
- Communication skills
- Annual leave

I want to receive the latest job alerts for credit manager in lostock, gtm

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Escalations Officer

Perch Group -
Blackpool

Quick apply

Job details

Full-time
£27,500 a year
12 days ago

Benefits

Casual dress
Cycle to work scheme
Company pension
Work from home
Referral programme
Sick pay
On-site parking

Qualifications

Microsoft Word
Microsoft Outlook
Customer service
Complaint handling
Analysis skills
Root cause analysis

Full job description

Are you someone who thrives off turning complaints into positive outcomes for customers? Great! As Perch Group are now searching for a Customer Escalations Officer to join the team.

At Perch Group, our vision is clear: to lead the UK debt purchase and collection industry by harnessing cutting-edge technology to drive ethical, efficient, and data-driven debt resolution.

Our annual mission is to empower hundreds of thousands of customers to positively engage with and resolve their outstanding debts. We do this through an empathetic and customer-centric approach that is at the heart of our success.

As a Customer Escalations Officer, you’ll be the go-to person for customers who are frustrated with the service we’ve provided. While we strive for excellence in every interaction, we understand that things can sometimes go wrong, and it’s your job to turn the situation around.

Could this be the next step in your career?

You’ll take ownership of escalations from across the business, using your analytical and investigative skills to find the best solutions for our customers. By ensuring that we act fairly, transparently, and in line with FCA regulations and internal policies, you’ll help us resolve complaints and improve our service.

We believe in turning customer frustrations into opportunities for feedback, and your insights will be crucial in helping us improve and ensure we’re always delivering the best experience possible.

The role will contribute to the management of other customer escalations – i.e. specialist support for customers in vulnerable situations and requests for information through GDPR regulation. The role will also involve receiving and acting upon other points of escalation where the needs of customers require specific care through established policies and procedures.

So, what will your day-to-day look like?

Liaising with customers, clients, and internal departments via phone, letter, and email to resolve complaints.
Effectively managing complaints relating to both FCA-regulated and non-regulated products, ensuring a fair and thorough investigation.
Ensuring complaints are addressed appropriately, investigated thoroughly, and resolved in a timely manner to achieve a fair outcome.
Managing customer escalations such as specialist support for vulnerable customers and Right of Access requests made by customers.
Managing your own workload efficiently, ensuring all complaints are recorded accurately and handled within set deadlines.
Supporting Root Cause Analysis and contribute to internal feedback loops, collaborating with frontline support and specialist teams to prevent future issues.
Helping cultivate and maintain a customer-centric culture, always prioritizing the customer’s needs and satisfaction.
Acting as the final point of contact for customers to ensure their complaint is fully resolved.

Does this sound like you?

A good understanding of the impact of debt and vulnerability.
Experience dealing with customer complaints.
Excellent customer service skills.
Excellent verbal, written and interpersonal skills.
A good understanding of the principles of TCF.
A good understanding and knowledge of FCA regulatory requirements (desirable).

The Application Timeline

A first stage video call with the internal recruitment team (15 minute call)
A face to face or video call with the hiring manager (45 minutes- 60 minutes)

Typically, the average successful applicant will be within this timeline for 2-3 weeks.

Please note we will close this role once we have enough applications for the next stages therefore you should submit your application asap to avoid any disappointment.

If you do not receive a response after 3 weeks of applying, please assume you have been unsuccessful as we may experience a high volume of applications.

Why you should be EXCITED to apply...

£27,500 + up to 20% of your annual salary, paid as a bonus.
This role is based at our Blackpool office.
37.5 hours per week. We offer flexible and hybrid working between our core hours of 8am- 6pm, Monday to Friday.
The opportunity to complete formal qualifications and learn on the job in a successful, growing organisation.
And many more benefits to support your wellbeing and professional development.

So, what are you waiting for? Submit your application today - our customers NEED YOU.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have any questions or suggestions of how we can assist you in your application due to disability or personal reasons, please email [email protected].

PLEASE NOTE - All new employees must undergo a full DBS and Credit Check upon acceptance of a job offer with Perch Group.

Job Type: Full-time

Pay: £27,500.00 per year

Benefits:

Casual dress
Company pension
Cycle to work scheme
On-site parking
Referral programme
Sick pay
Work from home

Application question(s):

Are you willing to undergo a DBS and Credit Check if successful?

Experience:

Complaint handling: 1 year (required)

Work authorisation:

United Kingdom (required)

Location:

Blackpool FY4 5LW (required)

Work Location: Hybrid remote in Blackpool FY4 5LW

Quick apply

Refine Your Search

credit manager jobs in lostock, gtm

Customer Escalations Officer

Senior Caseworker Co-Ordinator

General Manager – Heywood

Credit Control Manager

Head of Corporate Relationships

Finance Assistant

Business Development Manager

Bid Manager

Credit Underwriting Manager

Financial Operations Manager

Key Account Manager

Branch Manager

Complaint Handler Debt & Civil Litigation

Social Media Account Manager

Cashflow Manager

Assistant Management Accountant

Senior Corporate Underwriter

Personal Assistant

Credit Manager

Credit Stress Testing Analytics Manager

I want to receive the latest job alerts for credit manager in lostock, gtm

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected