shift leader Work, Jobs in loughborough, eng (with Salaries)

First Line Analyst
Computacenter —Nottingham
- 12 hour shift
- Customer service
- Project management
- Presentation skills
2d
Tesco Colleague - Leicester Rd Loughborough Express
Tesco UK —Loughborough
- £13.28 - £14.55 an hour
- Part-time
5d
Support Worker - Loughborough (MD)
Mencap —Loughborough
- £12.71 an hour
- Weekend availability
- Annual leave
- Employee assistance programme
Quick apply
11d
Team Leader (Quality Support) - Day Shift
Caterpillar —Desford
- £35,247.92 - £39,071.50 a year
- Full-time
- Assembly
- Travel
- Annual leave
4d
Part time Afternoon Cleaner
Equans —Loughborough
- £12.90 an hour
- Part-time
- Annual leave
- Employee assistance programme
Foreman (Team Leader)
Tarmac —Loughborough
- Military
- In-person
- Communication skills
- Employee discount
5d
Team Leader
Dignus Group —Shepshed
- £13.46 an hour
- Overtime
- Care plans
- Leadership
- Communication skills
- Paid training
- Employee assistance programme
5d
Team Member (Delivery)
NEXT —Loughborough
- £8.28 - £12.71 an hour
- 8 hour shift
- Customer service
- Employee discount
Hub Team Leader
UPS —Castle Donington
- Part-time
- Leadership
- Communication skills
- Time management
Part Time Shift Supervisor
Toby Carvery - Loughborough —Loughborough
- Part-time
- Annual leave
- Employee discount
Quick apply
3d
Production Team Leader (afternoons)
Caterpillar —Desford
- From £35,247 a year
- Management
- Assembly
- Project management
- Annual leave
General Manager
Roxy Leisure —Leicester
- £40,000 - £45,000 a year
- Weekend availability
- Bar
- Employee assistance programme
- Employee discount
Quick apply
5d
Logistics Team Leader – AM Shift - 6m Contract
Caterpillar —Desford
- £33,892 - £37,568 a year
- Full-time
- Travel
- Annual leave
4d
Team Leader (Express)
ASDA —Willoughby on the Wolds
- £13.71 an hour
- Part-time
- Leadership
- Employee assistance programme
- Employee discount
Children's community support worker
Sense —Loughborough
- £13 an hour
- Part-time
- Communication skills
- Annual leave
- Referral programme
Terminal Controller
Maritime Transport —Derby
- Full-time
- Microsoft Excel
- IT
- Employee assistance programme
- Employee discount
Quick apply
Deputy Store Manager
Lidl —Nottingham
- £38,000 - £46,000 a year
- Full-time
- Communication skills
- Store discount
- Employee discount
5d
Assistant Manager
Nottingham Castle RP —Nottingham
- £31,449.00 - £35,306.88 a year
- Weekend availability
- Management
- Annual leave
- Employee discount
Quick apply
5d
Team Leader (Paint Quality) – Days
Caterpillar —Desford
- £35,200 - £39,000 a year
- Full-time
- Travel
- No travel
- Annual leave
5d
Nights Team Member
Welcome Break —Derby
- Up to £13.35 an hour
- Night shift
- School
- Free parking
- Employee discount
12d

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First Line Analyst

Computacenter -
Nottingham

Apply Now

Job details

Full-time
2 days ago

Qualifications

Customer service
Technical support
Project management
Presentation skills
Contracts
IT
VPN

Full job description

Location: UK - Nottingham | Job-ID: 216529 | Contract type: Standard | Business Unit: Information Technology

Life on the team

A Security Cleared (Minimum SC) First Line Analyst working in the Remote Service Desk Support team on a 24/7, 12 hour shift pattern. The analyst will understand and manage the technical aspects of service delivery to the standards and procedures agreed with Computacenter’s customers, including problem investigation, support documentation and technical coaching.

Shift work - 7am-7pm

Hours - 37.5 (per week)

Hybrid - 3 days a week in the office (Nottingham)

What you’ll do

Incident/Request Management 80%

Manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract.
Maintain technical knowledge and expertise associated with applications specific to individual customers.
Progress / close incidents to a satisfactory conclusion on the incident management system.
Liaise with the team and other Service Analysts / customer on open incidents ensuring no incidents is left unattended beyond SLA.
Escalate potential service issues initially with Team Leader.
Liaise with Team Leader on specific projects where requested.

Knowledge Management 20%

To review and update technical support documents and procedures considering personal experience and information received.
Share knowledge with colleagues and customers through direct communication and knowledge sharing tools.
Proactively research problems and solutions and document findings for the advantage of customers and colleagues.
Actively develop personal knowledge and awareness of new products and solutions.

What you’ll need

Experience in a Second Line Support capacity, with proven experience of resolving incidents for a large corporate customer.
Understanding of Corporate IT Environments and their relationship to users of the IT Infrastructure.
General awareness of developments in the IT industry.
Must have excellent troubleshooting skills.
Ability to work in a team and to support team members.
Committed to customer satisfaction and ownership of issues.
Experience of supporting Windows 11 and M365.
Experience with supporting remote workers across a VPN.
Experience of rebuilding workstations.
Experience of networks.
Must have excellent customer service skills, communication and strong attention to detail.
MUST - SC clearance or the ability to be cleared

Desired, but not essential:

Project management skills.
Trend analysis and reporting.
Experience in presenting data to stakeholders.

About us

We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.

Our business may be about technology, but first of all it’s about people

With over 20,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.

As an equal opportunities employer, we’re committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law. What matters most to us is that you share our vision and values, and bring the experience and skills we’re looking for.

We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability.

If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you!

Apply Now

Refine Your Search

shift leader jobs in loughborough, eng

First Line Analyst

Tesco Colleague - Leicester Rd Loughborough Express

Support Worker - Loughborough (MD)

Team Leader (Quality Support) - Day Shift

Part time Afternoon Cleaner

Foreman (Team Leader)

Team Leader

Team Member (Delivery)

Hub Team Leader

Part Time Shift Supervisor

Production Team Leader (afternoons)

General Manager

Logistics Team Leader – AM Shift - 6m Contract

Team Leader (Express)

Children's community support worker

Terminal Controller

Deputy Store Manager

Assistant Manager

Team Leader (Paint Quality) – Days

Nights Team Member

I want to receive the latest job alerts for shift leader in loughborough, eng

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