Debt relief & collection occupations Work, Jobs in Loughborough, Lec (with Salaries)

Customer Service Advisor (Credit, Collections and Accounts Investigation)
NEXT —Leicester
- £13.29 an hour
- Part-time
- Free parking
- Employee discount
7d
Credit Controller- EMSS Sundry Debt
Leicestershire County Council —Nottingham
- £28,605 - £31,029 a year
- Full-time
- Hybrid work
- Customer service
- Flexible schedule
4d
Credit Controller
Flogas Britain Limited —Leicester
- £27,000 a year
- Hybrid work
- Time management
- Employee assistance programme
- Employee discount
11d
Credit Controller
Cromwell —Leicester
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Business Credit Specialist
Octopus Energy Group —Leicester
- Full-time
- Hybrid work
- Communication skills
Quick apply
23h
Legal Recoveries Specialist
Flint Bishop —Derby
- Full-time
- Customer service
- Communication skills
- Free parking
- Flexible schedule
Quick apply
Customer Service Executive - Collections
Liberis —Nottingham
- Hybrid work
- Microsoft Excel
- English
- Analysis skills
Quick apply
Team Supervisor
Derby City Council —Derby
- £33,143 - £36,363 a year
- Full-time
- Hybrid work
- Supervising experience
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
10d
Credit Controller
Topps Tiles —Leicester
- Microsoft Excel
- Organisational skills
- Communication skills
- Free parking
- Employee discount
Credit Controller
Corporate Functions —Nottingham
- From £25,500 a year
- Monday to Friday
- IT
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Credit Controller - French speaking
Corporate Functions —Nottingham
- From £25,500 a year
- Monday to Friday
- Spanish
- English
- IT
- Free parking
- Employee assistance programme
Quick apply
11d

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Customer Service Advisor (Credit, Collections and Accounts Investigation)

NEXT -
Leicester

Apply Now

Job details

Part-time
£13.29 an hour
7 days ago

Benefits

Free parking
Discounted gym membership
Employee discount

Full job description

Location:
Radar Road, Leicester - LE3 1UF

Rate of pay
: £13.29 per hour (plus £1 per hour weekend premium)

Rewards
:Performance-related bonus, paid quarterly and the potential to rise to £15.04 per hour once fully multi skilled and competent.

Start date
: 7th September 2026

*Shifts
: (All shifts are 24 hours per week)

Shift 1:
Thursday 2pm - 9pm, Friday 9am - 4pm & Saturday 8am - 6.30pm

Shift 2:
Monday 8am - 3pm, Friday 2pm - 9pm & Saturday 8.30am - 7pm

Shift 3
: Monday 2pm - 9pm, Thursday 2pm - 9pm & Sunday 9am - 7pm

*Please note:
The shifts advertised are accurate at this time. However, as the recruitment process moves forward, there may be adjustments. We’ll keep you updated on any changes along the way.

Training:
Starting Monday 7th September - 25th September 2026 (Monday to Friday 9am to 5pm)

Then coaching with an experienced advisor for up to 3 weeks - Monday to Friday 9am - 5pm until 16th October 2026

You must be able to commit to the full training period to be considered for the role.

Peak periods:
During our peak trading periods you’ll also be required to work an additional 6 hour shift per week, for up to 20 weeks of the year.

Benefits
-
https://careers.next.co.uk/life

The role

Support customers, solve challenges, make an impact.

At NEXT, we are constantly evolving and pushing boundaries on a global scale. We are looking for proactive individuals to join our new Contact Centre in Leicester. As part of our Credit, Collections and Accounts Investigation Team (CCAIT), you will play a vital role in delivering practical solutions and support to our customers.

Working in our new Contact Centre means taking ownership of a wide range of customer needs every day. You’ll manage calls, emails, WhatsApp messages, and live chats, providing responsive and professional support across multiple channels. By working closely with customers to understand their individual circumstances, you’ll deliver clear, practical guidance on credit and account queries.

This is a fast-paced environment where you will take full responsibility for your workload. By investigating discrepancies and staying solution-focused, you will provide a proactive service that builds trust.

As this role is regulated by the FCA, you will follow clear processes to ensure fair outcomes and maintain the high standards of integrity our customers rely on.

Starting in Credit is the first step in developing a broad range of skills. With the right support in place, you will become multi-skilled across Accounts Investigation and Collections. We believe in growing our expertise together and providing the tools you need to progress

You’d be a great fit if you are ready to take on new challenges and help the team succeed.

What you will take on:

Ownership of the customer journey:
You will work directly with customers to understand their unique financial situations.

Meaningful problem solving:
You’ll use your judgement to provide guidance across credit, collections, and account issues.

Professional integrity
: You’ll follow clear processes to ensure every customer receives a fair outcome and a service they can rely on.

Personal and professional growth
:
You will take on a path of continuous learning.

What you’ll bring:

We are all human, and we know you are at your best when you are being yourself. We value colleagues who bring the following to our team:

Real and honest communication
:
You’ll build trust with our customers through genuine, clear, and consistent communication.

Analytical thinking
:
You use a natural approach to problem-solving and have a strong focus on detail.

Confident decision-making
:
You’ll be ready to take on new challenges and make informed choices.

Resilience and empathy
:
You’ll remain composed and supportive, especially when helping people through difficult times.

Please note that we are aware of fraudulent recruitment adverts on some third party sites. NEXT does not request or require any payment at any stage of the recruitment process

25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)
Quarterly bonuses
Free parking on Next authorised sites
Early VIP access to sale stock
Access to fantastic discounts at our Staff Shops
10% off most partner brands & up to 15% off Branded Beauty
Restaurants with great food at amazing prices
Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform
Access a digital GP and other free health and wellbeing services
Sharesave scheme
Financial Wellbeing - Save, track and enhance your financial wellbeing
Direct to Work - Discount online and instore, collect your items the next day for free from your place of work or local store
Support Networks - Access to Network Groups to empower and celebrate each other

Conditions apply to all benefits. These benefits are discretionary and subject to change.

We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email [email protected] (please include 'Workplace Adjustments' in the subject line), or call us on 0333 777 8166 and leave a voicemail.

You know Next, but did you know we’re a FTSE-100 retail company employing over 44,000 people across the Next group. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 450 stores, plus the Next Online and it’s now possible to buy on-line from over 80 countries around the world! So we’ve gone global!

Apply Now

Refine Your Search

debt relief & collection occupations jobs in loughborough, lec

Customer Service Advisor (Credit, Collections and Accounts Investigation)

Credit Controller- EMSS Sundry Debt

Credit Controller

Credit Controller

Business Credit Specialist

Legal Recoveries Specialist

Customer Service Executive - Collections

Team Supervisor

Credit Controller

Credit Controller

Credit Controller - French speaking

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