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- Customer service
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Digital Service Desk Engineer

Bellrock Property and Facilities Management -
Leicester

Quick apply

Job details

Benefits

Health & wellbeing programme
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Enhanced paternity leave
Referral programme
Sick pay

Qualifications

Customer service
GCSE
Microsoft Exchange
Windows
Microsoft Office
Computer networking
IT
Communication skills
Active Directory
Intune
Time management

Full job description

Digital Service Desk Engineer

Leicester

We are seeking an enthusiastic and customer-focused IT Technician to join our busy IT Department based at our Leicester office. This role combines technical support and customer service, supporting both on-site and remote employees across the business. The IT team provides support to over 1,500 users across multiple locations throughout England and Scotland, and we are looking for someone with a proactive, can-do attitude, excellent communication skills, and the ability to remain calm and confident under pressure.

The successful candidate will act as a primary technical responder, handling day-to-day incidents and service requests while ensuring timely resolution or escalation where necessary. The role involves delivering 1st and 2nd line support across hardware, software, audio-visual systems, and end users, providing both desk-side and remote assistance. You will also work closely with the wider IT team to support issue resolution and contribute to service improvements, as well as assist with IT integration activities relating to newly acquired businesses.

This is an office-based role in Leicester, five days per week, with occasional travel to other sites as required. Full training will be provided through mentoring and guidance from senior members of the team, offering a strong opportunity for development within the IT function.

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Key responsibilities:

Log, prioritize and take ownership of IT Service Desk tickets through to resolution
Set up new user accounts, profiles and Office 365 mailboxes
Troubleshoot and resolve issues with PCs, laptops, mobiles, conference equipment, printers and other IT devices
Configure mobile and tablet devices on MDM platforms. (Intune)
Maintenance of our IT Asset Register
Install and configure operating systems and applications
Troubleshoots and fixes most incidents within SLA
Identifies recurring problems and escalate them to the Senior Engineer
Provide support to on-site employees as needed
Maintain accurate and detailed ticket documentation

Skills & experience:

Broad knowledge of a wide range of Information Technology systems
Basic network troubleshooting skills
Configuring Microsoft Windows 11 operating systems
Ability to troubleshoot & repair hardware and software issues
Computer imaging
Active Directory users and computers, Security groups, and Group Policy Objects
Microsoft Office 365 suite of applications including Teams.
Microsoft Exchange and 0365 online administration
Minimum of 3 years experience working in an IT environment
5x GCSE’s grade A-C
ITIL Certifications advantageous
Microsoft Certifications advantageous
Excellent interpersonal and customer service skills
Exceptional time management
Ability to work both independently and within a team environment

AI fluency & learning mindset: We are looking for people who actively use AI in their daytoday work, demonstrate strong curiosity about new technologies, and take ownership for continuously improving how they think, work, and deliver.

What can we offer you?

Upon joining Bellrock, you can expect a comprehensive benefits package including:

25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)

Salary exchange pension scheme

Life cover

Paid sick leave

Health Assured employee assistance and wellness program

Enhanced maternity, paternity and adoption leave

Salary sacrifice schemes: Cycle to work

Holiday purchase scheme of additional 5 days per year

Offers and discount scheme designed to save money on everyday shopping and essentials

Healthcare Cashplan

MotorSave Scheme

Refer a friend

Liftshare

Virtual GP

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Why Bellrock?

Our people are our passion, so we’re all about helping them to achieve their ambitions. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with Bellrock we’re ready to welcome you. It’s a great place to be.

We would like to attract talent from all corners of the world for this role. Or commitment is to an equitable recruitment process so feel free to apply in any way that suits you. We are looking for the right person, not necessarily just the right person for this role

Apply today.

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Quick apply

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