Performance and Conversational Coach
PayPlan —Grantham
- Full-time
- Hybrid work
- Analysis skills
- Travel
- Financial services
Deputy Home Manager
HC-One - Woodthorpe Lodge —Woodthorpe
- £18.65 - £19.65 an hour
- Annual leave
- Employee assistance programme
Quick apply
Senior Leadership Coach
GearUp2Success —Leicester
- Remote
- Leadership
- Communication skills
- Teaching
Quick apply
Premier League Primary Stars Coach
Leicester City Football Club Ltd. —Leicester
- Weekend availability
- First Aid Certification
- Travel
- School
2d
Curriculum Manager
Nottingham College —Nottingham
- £43,222 - £45,406 a year
- Leadership
- Annual leave
- Employee discount
Quick apply
6d
Loughborough University National Tennis Academy Coach
Loughborough University —Loughborough
- Full-time
- Hybrid work
- University
- Organisational skills
- Communication skills
12d
Sessional Sports Coach (Multi-discipline)
Loughborough College —Loughborough
- £18.97 an hour
- Doctoral degree
12d
Communities Programme Operations Coordinator
Bloomsbury Football Foundation —Leicester
- £26,500 - £31,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
Quick apply
12d
Military TAP Driver Trainer (Haydock, Redditch, Leeds or Coalville), E2E Field Learning Excellence
Amazon UK Services Ltd. - A10 —Bardon
- Overtime
- Military
- English
- Driving
- Flexible schedule
Netball Coach
Junior Netball —Market Harborough
- Up to £25 an hour
- Weekend availability
- First Aid Certification
- Driving
- In-person
Quick apply
12d
Lead User Researcher
Health Research Authority —Nottingham
- £57,528 - £64,750 a year
- Full-time
- Hybrid work
- Travel
- AI
- Communication skills
12d
Personal Progress Mentor (PPM)
WQE & Regent College Group —Leicester
- £25,951 - £27,733 a year
- Temporary
- University
- Working with children
- Mentoring
- Free parking
Quick apply
3d
Full-Time Football Coach
Bloomsbury Football Foundation —Leicester
- £26,500 - £28,500 a year
- Weekend availability
- Childcare
- Working with children
- First Aid Certification
Quick apply
12d
DL Kids Coach
David Lloyd Clubs —Derby
- Childcare
- School
- Teaching
- Employee discount
3d
Senior People Performance Manager
Impression Digital —Nottingham
- £37,900 a year
- Hybrid work
- Travel
Neighbourhood Coach
Bromford —Tamworth
- £30,763 - £33,945 a year
- Hybrid work
- Negotiation
- Employee assistance programme
- Sick pay
3d
Operations Manager
CEVALogistics —Castle Donington
- Full-time
- Warehouse experience
- Leadership
- Annual leave
- Employee discount
HR Partner, Human Resources - Fixed Term, East Midlands Campus
Amazon UK Services Ltd. - A10 —Leicester
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Fitness Coach
Everlast Gyms —Burton-On-Trent
- Employee discount
Quick apply
Health & Safety Manager
Nestlé —Tutbury
- £65,000 - £75,000 a year
- Full-time
- Leadership
10d

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personal development coach jobs near loughborough, lec

Performance and Conversational Coach

PayPlan -
Grantham

Apply Now

Job details

Full-time

Qualifications

Analysis skills
Financial services
Communication skills

Full job description

Job Advert

Location: Hybrid, Occasional travel to our Grantham or London Office

Salary: Depending on Experience

Hours: 35 hours, full time

At PayPlan, we’re passionate about supporting customers through financial difficulty with empathy, expertise, and integrity. As a Performance Coach, you will play a key role in shaping how our colleagues deliver high-quality, compliant, and customer-focused conversations.

This is a highly impactful role where you’ll use coaching, insight, and collaboration to drive both colleague performance and customer outcomes. You’ll work across teams to embed best practice, support new starters, and develop leadership capability — ensuring every customer interaction reflects our values and standards.

What You'll Be Doing:

Embed conversational excellence: Own and evolve the conversational framework to ensure high-quality, compliant, and consistent customer interactions.
Deliver performance coaching: Use data, observation, and call listening to provide targeted coaching that improves individual and team performance.
Support colleague development: Coach new starters through their first 90 days and partner with Team Leaders.
Develop leadership capability: Equip Team Leaders with coaching skills, tools, and confidence.
Drive continuous improvement: Identify trends and feed insights into L&D and training improvements.
Collaborate across the business: Partner with HR, L&D, and operational teams.
Use insight to influence change: Improve customer journeys and decision-making.

What we’re looking for:

Experience in coaching, quality, or performance roles within an operational or contact centre environment (financial services preferred)
Strong understanding of customer conversations, experience, and compliance
Ability to use performance data to identify issues and drive measurable improvements
Proven ability to coach and develop both individuals and leaders
Excellent communication and influencing skills, with the ability to build strong relationships
A coaching mindset, with strong analytical thinking and a focus on continuous improvement
Customer-focused, resilient, and adaptable in a fast-paced environment

Who are PayPlan?

We believe that everyone should to be treated with empathy and respect, especially when dealing with sensitive financial situations. Our goal is to help people who are in debt by providing them with free debt advice and solutions that are tailored to their individual circumstances. We are proud to help and support our clients through their journey and in turn are committed to making a positive impact on their lives.

Why work at PayPlan?

We are dedicated to making a difference in the lives of those in need and we would love for passionate, empathetic and understanding colleagues to join us in our mission. If you are customer-focused, an excellent communicator with good listening skills, and share our values of empathy, respect, and making a positive impact, then we would love for you to be a part of our team. With access to a range of employee benefits, a supportive work culture, and opportunities for personal and professional growth, we offer more than just a job – we offer a rewarding career. Come join us and make a difference in people’s lives whilst enjoying what you do!

If this sounds like the role for you, apply now or get in touch if you’d like further information. If you require any adjustments to assist you in applying, please contact the HR team at PayPlan

Your application matters to us. Every application we receive is manually reviewed by our recruitment team - we do not use AI or automated systems to screen candidates. We’re committed to giving each applicant fair and thoughtful consideration.

Apply Now

Refine Your Search

personal development coach jobs in loughborough, lec

Performance and Conversational Coach

Deputy Home Manager

Senior Leadership Coach

Premier League Primary Stars Coach

Curriculum Manager

Loughborough University National Tennis Academy Coach

Sessional Sports Coach (Multi-discipline)

Communities Programme Operations Coordinator

Military TAP Driver Trainer (Haydock, Redditch, Leeds or Coalville), E2E Field Learning Excellence

Netball Coach

Lead User Researcher

Personal Progress Mentor (PPM)

Full-Time Football Coach

DL Kids Coach

Senior People Performance Manager

Neighbourhood Coach

Operations Manager

HR Partner, Human Resources - Fixed Term, East Midlands Campus

Fitness Coach

Health & Safety Manager

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