1st line service desk Work, Jobs in Loughton, Eng (with Salaries)

1st Line Technical Support
D P SYSTEMS —Loughton
- £25,000 - £30,000 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Windows
- Free parking
- Employee discount
Quick apply
2d
1st Line support Analyst
Apcoa —Uxbridge
- Up to £26,000 a year
- 8 hour shift
- Windows
- Computer networking
- SharePoint
- Employee discount
Quick apply
On-Site 1st/2nd Line Support Technician
Converge Technology Solutions —Hemel Hempstead
- £32,995 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
2nd Line Support Technician
Cortec IT Solutions —Dartford
- £34,000 - £38,000 a year
- Full-time
- Azure
- Administrative experience
- SharePoint
- Free parking
Quick apply
12d
IT Support Technician
Elevate Technology Group —Loughton
- £28,000 - £32,000 a year
- Customer service
- Microsoft Office
- Computer networking
2nd Line Service Desk Engineer
Total IT Technology Solutions Ltd —London
- £29,000 - £31,000 a year
- Full-time
- Azure
- Software troubleshooting
- Windows
- Annual leave
- Referral programme
Quick apply
IT Support Engineer (1st / 2nd Line)
EnviroWales Limited —Hoddesdon
- From £30,000 a year
- Full-time
- Azure
- Customer service
- Travel
Quick apply
IT 1st Line Support Engineer
Aventum Group —London
- Full-time
- Hybrid work
- Azure
- Customer service
- Travel
4d
ICT Support Officer
Freedom from Torture —London
- £35,191 - £45,925 a year
- Full-time
- Microsoft Office
- Organisational skills
- Communication skills
- Annual leave
Quick apply
12d
IT Service Desk Technician
Emeria —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows
- Employee discount
Quick apply
4d
Connect EPR Helpdesk Support
The Royal Marsden NHS Foundation Trust —Chelsea
- £38,488 - £46,852 a year
- Full-time
- Customer service
- Communication skills
5d
IT Service Desk Analyst
Acrelec UK —Hemel Hempstead
- From £27,000 a year
- 8 hour shift
- Hybrid work
- Microsoft Outlook
- Customer service
- Windows
- Free parking
- Health & wellbeing programme
Quick apply
12d
Senior Technical Support Partner (2nd Line)
Land Securities —London
- Full-time
- Customer service
- SharePoint
- Negotiation
- Annual leave
- Employee assistance programme
2nd Line Service Desk Engineer
Nemo Resourcing Limited —Kilburn
- Up to £38,000 a year
- Overtime
- Hybrid work
- Azure
- Computer networking
- SharePoint
Quick apply
IT Support Engineer
GreatFind Recruitment —Surbiton
- £24,420 - £32,000 a year
- Full-time
- Customer service
- Computer networking
- IT
- Free parking
Quick apply
IT Business Support Analyst
The Lancashire Group —London
- Full-time
- Microsoft Outlook
- Windows
- Microsoft Office
Quick apply
5d
IT Service Desk Manager
APCOA PARKING (UK) LTD —Uxbridge
- £50,000 a year
- Hybrid work
- Analysis skills
- Computer networking
- IT
- Annual leave
- Employee discount
Quick apply
11d
Technical Support Center Engineer
NTT Global Data Centers —Hemel Hempstead
- Full-time
- Salesforce
- Microsoft Office
- Analysis skills
IT Support Specialist
Pharmaron —Hoddesdon
- Azure
- Computer Science
- Windows
Quick apply
3rd Line Support Engineer
Metropolitan Thames Valley —London
- £44,997 - £47,365 a year
- Full-time
- Microsoft Office
Quick apply

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1st Line Technical Support

D P SYSTEMS
Loughton

Quick apply

Job details

Permanent | Full-time
£25,000 - £30,000 a year
2 days ago

Benefits

Free parking
Casual dress
Employee mentoring programme
Company pension
Company events
Employee discount
On-site parking

Qualifications

Microsoft Windows Server
Sage
Azure
Operating systems
Microsoft Outlook
iOS
LogMeIn
Windows
Microsoft Office
Firewall
Remote access software
IT support
Computer networking
Mobile device management
TeamViewer
Solarwinds
Communication skills
Active Directory

Full job description

Company: DP Systems
Location: Loughton, Essex
Working Pattern: Office based, Monday to Friday, 8:30am to 6:00pm
Hybrid Working: Not available

About DP Systems

DP Systems is an established managed IT services provider based in Loughton, Essex. The company has been supporting businesses for 38 years, delivering reliable IT support, managed services, infrastructure solutions and customer-focused technology advice.

Role Overview

We are looking for a capable and customer-focused 1st Line MSP Engineer to join our office-based support team. The successful candidate will be the first point of contact for customer support requests, handling helpdesk calls and emails, logging tickets, troubleshooting technical issues and escalating where required. This role is suited to someone with previous experience working within a Managed Service Provider environment and a practical understanding of supporting multiple customer networks and systems.

Key Responsibilities

· Answer incoming helpdesk calls and emails in a professional and timely manner.

· Log all customer issues and service requests accurately as tickets.

· Investigate and resolve logged issues autonomously where possible.

· Escalate tickets to senior engineers where issues fall outside your skill level or require further support.

· Provide telephone and remote support to resolve customer problems and service requests.

· Visit customer sites to provide IT support, including installing PCs, laptops, software and upgrades.

· Troubleshoot hardware, software, network and user-related issues across customer environments.

· Support new projects, including building systems and preparing infrastructure for remote and on-site deployments.

· Maintain a high standard of customer service and keep customers updated on ticket progress.

Essential Experience

· Previous experience working within an MSP environment is essential.

· Service Desk & Use of Service desk ticketing systems such as HALO

· Previous experience of using RMM Tools such as NINJA & N-ABLE

· Proven experience installing, configuring and supporting Windows 10/11.

· Experience supporting PCs, laptops and tablets in a Windows Domain Azure joined environment.

· Experience supporting and administering Windows Server Active Directory and Group Policies.

· Experience supporting Microsoft Office 2010, 2013, 2016 and Microsoft Office 365.

· Experience supporting and administering Office 365 and Outlook users.

· Ability to install workstation and laptop operating systems.

· Experience installing general PC and network-based software, including Microsoft Office, Sage, Adobe and similar applications.

· Experience with Android, iOS and MDM technologies.

· Experience installing cabling, including Cat5e, patching and terminating.

· Ability to use remote support tools such as RDP, TeamViewer and LogMeIn.

· Understanding of IP networks and the ability to troubleshoot network problems.

· Experience understanding the configuration of routers and firewalls.

· Ability to configure ADSL routers, Wi-Fi access points, NAS boxes, network printers and scanners.

Personal Attributes

· Excellent communication skills, both written and verbal.

· Strong customer service focus and a professional telephone manner.

· Ability to work independently and take ownership of assigned tickets.

· Good problem-solving skills and attention to detail.

· Ability to prioritise workload and work effectively in a busy helpdesk environment.

· Willingness to learn, develop technical skills and support colleagues where needed.

· Reliable, punctual and comfortable working full time from the office.

Right to Work

Applicants must have the right to work in the UK and be able to provide appropriate documentation if required.

What We Offer

· Training and professional development opportunities.

· Competitive salary, dependent on experience.

· Company pension scheme.

· 20 days’ annual holiday entitlement, plus bank holidays.

· Monthly company social events

Working Hours and Location

This is a full-time, office-based role at DP Systems in Loughton, Essex. Working hours are Monday to Friday, 8:30am to 6:00pm. Please note that hybrid working is not available for this position.

Pay: £25,000.00-£30,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Employee discount
Employee mentoring programme
Free parking
On-site parking

Location:

Loughton IG10 1LH (preferred)

Work Location: In person

Quick apply

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