Change manager Work, Jobs in Loughton, Ess (with Salaries)

Applications Team Leader
PDL Finance Ltd —Loughton
- Full-time
- Customer service
- Computer skills
- In-person
- Annual leave
- Referral programme
Quick apply
5d
People Change & Organisational Manager
The Scout Association —Gilwell Park
- £55,000 a year
- Full-time
- Data analysis skills
- Project management
- Human resources
Quick apply
4d
Change Manager (Life Sciences) x3 - Contract roles
Project Blackbook —London
- £400 - £550 a day
- Hybrid work
Quick apply
Senior PMO Manager
Mercury Hampton Ltd —London
- £60,000 - £95,000 a year
- Full-time
- Budgeting
- Leadership
- Communication skills
- Annual leave
Quick apply
Project Coordinator, Data Monitoring - Entry Level
Medpace, Inc. —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Bachelor's degree
- Annual leave
- Work from home
Technology Operations Manager
Mr Lender —Loughton
- Full-time
- Azure
- Bachelor's degree
- SharePoint
- Free parking
- Health & wellbeing programme
Quick apply
9d
Museum Manager
Chelmsford City Council —Chelmsford
- £60,327 - £66,258 a year
- Full-time
- Management
- Leadership
Culture and Leisure Services Manager
Chelmsford City Council —Chelmsford
- £87,924 - £96,828 a year
- Full-time
- Hybrid work
- Leadership
1d
Change Manager
NHSProfessionals —Hemel Hempstead
- £49,000 a year
- Hybrid work
- Salesforce
- Continuous improvement
- Travel
- Annual leave
- Employee assistance programme
Quick apply
8d
Service Improvement and Change Manager
Lewisham Council —London
- £60,633 - £62,742 a year
- Full-time
- Hybrid work
- Analysis skills
- Employee discount
8d
Recording Studio Manager – Bookings & Operations, Hackney
Noatune Studios —London
- £30,000 - £40,000 a year
- Weekend availability
- CRM software
- Administrative experience
- Supervising experience
- Employee discount
Quick apply
5d
Community Impact Manager
Lloyds Bank Foundation —London
- From £52,738 a year
- Full-time
- Travel
11d
Project Officer
University College London —London
- £43,981 - £54,019 a year
- Full-time
- Hybrid work
- Databases
- University
- Annual leave
- Work from home
4d
Business Systems, Delivery & Change Manager
Solus Accident Repair Centres —Stansted
- £55,000 - £75,000 a year
- Full-time
- Remote
- PMP
- Team management
- Agile
Communications and PR Officer
The Nightingale Cancer Support Charity —Enfield
- £28,000 - £35,000 a year
- Part-time
- In-person
- Annual leave
Quick apply
10d
Amazon Brand Manager - UK & European Markets (London Based)
Atlantic Access Ltd —Archway Station
- £37,000 - £45,000 a year
- Full-time
- Hybrid work
- Leadership
- Analytics
Quick apply
Project Manager (Safe Scouting)
The Scout Association —Gilwell Park
- £45,673 - £47,433 a year
- Full-time
- Hybrid work
- Budgeting
- Annual leave
Quick apply
8d
Front of House Manager
BidvestNoonan —London
- £45,000 a year
- Full-time
- Customer service
- Hotel
- Continuous improvement
Quick apply
5d
E+ Grant Manager
British Council —London
- £32,381 a year
- Full-time
- Hybrid work
- English
- Team management
- No degree
Junior Project Manager
M3EU —London
- Full-time
- Remote
- Writing skills
- Project management
- Bachelor's degree
- Annual leave
- Employee discount
Quick apply

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Applications Team Leader

PDL Finance Ltd -
Loughton

Quick apply

Job details

Full-time
5 days ago

Benefits

On-site gym
Annual leave
Company pension
Private medical insurance
Referral programme
On-site parking

Qualifications

Financial Conduct Authority guidelines
Customer service
GCSE
Mentoring junior staff
Microsoft Office Suite
Performance management
Computer skills
Management reporting
Professional development mentoring
Customer interaction
Training & development
Team motivation leadership
Communication skills

Full job description

Main Purpose of the Role: Understand and proactively manage departmental KPIs, working to achieve the expectations set by the Underwriting Manager. Lead, motivate, and develop the team to make informed, fair, and responsible lending decisions, ensuring good customer outcomes remain at the heart of every interaction. Foster a positive, high-performing culture that promotes accountability, collaboration, continuous improvement, and a customer-first mindset, whilst supporting the achievement of departmental objectives and business goals.

Salary:Competitive

Benefits

Working within a newly refurbished dedicated office space with onsite employee gym.
On site parking
Private Medical Insurance
Central Line Train station within one-minute walk with quick access to Central London.
Close road links to M11/M25/A406/A12 and London
Breakout space including games tables/machines
Social events
Pension Scheme
Healthshield (health cash back scheme and counselling services).
28 days annual leave, incl. Bank Holidays, per annum, with an additional day per year of service (capped at 33 days)
Eye Test / Glasses reimbursement scheme.
Various team and personal reward incentives
Referral programme

Main Duties and Responsibilities for Applications Administrator

Responsible for cultivating and leading a positive team culture, ensuring high levels of engagement, collaboration, inclusion, and accountability, while supporting employee development and driving excellent business and customer outcomes
Support the team in delivering good customers outcomes by developing their understanding on how good outcomes can be achieved
Use your knowledge and experience to develop and assist your team in their daily tasks, guiding and supporting them to be the best they can be
Ensure each member of the team is fully aware of what is expected of them and given the tools to achieve this
Lead by example and manage the team in a professional manner. This includes proactively managing any employee-related issues and proactively dealing with any issues that may arise
Keep the team motivated to perform at the highest level. This includes setting incentives (in-line with Compliance guidelines) and arranging team building activities
Ensure your team are adhering to the Responsible Lending Policy and Procedure and all other relevant policies and procedures
Demonstrate a commitment to regulatory compliance by consistently adhering to FCA, Data Protection, and other applicable legal requirements, while following established company policies, procedures, and best practice standards.
Each member of the team to be met with on a monthly basis (The Underwriting Manager to join quarterly) to discuss achievements, areas of improvements and aims for the coming month. A summary of these meetings will be required to be written up and added to the relevant employee’s file
Ensure your team work together effectively so that the customer receives an efficient service each time they contact Mr Lender
Communicate with the team, around any changes or important information
Work with the QA and Compliance Team leader, to go through your teams feedback from the previous week and discuss trends and mitigation (Trends and mitigation to be summarised to the Underwriting manager)
Proactively come up with ideas to improve overall customer outcomes, customer journey and the efficiency of the team
Action requests, where necessary, on behalf of the team to provide customers with final outcomes
Report on your teams KPI’s, ensuring any under performance is considered and support and training is given which is monitored, in line with process
Collate and circulate the end of day stats, providing an update on your team’s performance for the day and month to date

This is a summary of the role and the employee is expected to undertake additional ad-hoc duties

Person Specification /Skills/Education and Attributes:

Essential:

Experience of at least 3 years, managing a team within a call centre environment

Highly desirable:

GCSE grade C or above in English and Maths is essential
Excellent communication at all levels
Strong written and verbal communication including the ability to influence decisions
A personable approach
Good listening skills
Accurate attention to detail
Good time management - ability to organise/manage own workload and meet strict deadlines
Ability to advise/support/coach/develop your team
Ability to motivate yourself and others
Excellent customer service - ability to provide solutions
A good knowledge of computers and MS Office software, particularly Excel for reporting purposes
You must act with integrity
You must act with due care, skill and diligence
You must be open and cooperative with the FCA, the PRA and other regulators
You must pay due regard to the interests of customers and treat them fairly
You must observe proper standards of market conduct

Job Type: Full-time

Education:

GCSE or equivalent (required)

Experience:

People Management : 3 years (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

change manager jobs in loughton, ess

Applications Team Leader

People Change & Organisational Manager

Change Manager (Life Sciences) x3 - Contract roles

Senior PMO Manager

Project Coordinator, Data Monitoring - Entry Level

Technology Operations Manager

Museum Manager

Culture and Leisure Services Manager

Change Manager

Service Improvement and Change Manager

Recording Studio Manager – Bookings & Operations, Hackney

Community Impact Manager

Project Officer

Business Systems, Delivery & Change Manager

Communications and PR Officer

Amazon Brand Manager - UK & European Markets (London Based)

Project Manager (Safe Scouting)

Front of House Manager

E+ Grant Manager

Junior Project Manager

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