It Work, Jobs in Louth, Lin (with Salaries)

Technical Support
Autrix —Lincoln
- £24,420.00 - £32,448.38 a year
- Full-time
- English
- Windows
- Travel
- Free parking
- Flexitime
Quick apply
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Technical Support

Autrix
Lincoln

Quick apply

Job details

Permanent | Full-time
£24,420.00 - £32,448.38 a year
3 days ago

Benefits

Free parking
Casual dress
Private dental insurance
Flexitime
Discounted or free food
Company pension
On-site parking

Qualifications

Microsoft Windows Server
Jira
Driving Licence
LAN
Fedora
English
Windows
Firewall
PostgreSQL
Ubuntu
Linux
Automotive diagnostics
Communication skills
VPN

Full job description

Technical Support

Location: Lincoln, office based.

About Autrix

Autrix is a UK-based warehouse automation specialist helping businesses transform how they pick, pack, and move goods. We partner with leading robotics and automation providers to design, install, and support systems that make warehouses faster, safer, and more efficient.

Our customers range from sports retailers and gaming distributors to automotive manufacturers and aviation suppliers. What they share is a need for automation that works, backed by a team that understands their operation and responds when it matters.

Why we're hiring

Demand for our services is growing. More businesses across the UK are investing in robotics and smart warehouse systems, and they're choosing Autrix because we combine genuine technical expertise with hands-on support that doesn't stop at installation.

As our customer base grows, so does our support team. We're looking for someone who can help us maintain the high standard of service our customers rely on.

You won't get lost here. You'll be part of a close-knit team where your work has real, visible impact.

About the role

Our customers depend on their automation systems to keep operations running. When something needs attention, they need fast, knowledgeable support from someone who cares about getting them back on track.

As part of our Technical Support team, you'll be a first point of contact for customers and colleagues experiencing technical issues. You'll troubleshoot hardware and software problems, maintain network connectivity, and help ensure our automation solutions perform at their best every day.

This is a hands-on role for someone who enjoys solving problems, explaining technical concepts in plain English, and knowing their work makes a real difference to warehouse teams across the UK.

You'll be based at our Lincoln office, with occasional travel to customer sites. As we grow, there will also be opportunities to get involved in international deployments.

What you'll do

Respond to support requests promptly, diagnosing and resolving issues with care and clarity
Troubleshoot hardware, software, and operating system problems (Windows Server, Linux including Ubuntu, Fedora, and RedHat)
Support network connectivity, including LAN, VPN, and firewall configurations
Perform routine maintenance: system updates, patch management, and hardware diagnostics
Configure and manage network devices such as switches, routers, and firewalls
Document solutions clearly so the whole team benefits from shared knowledge
Communicate with users at all technical levels, translating complex issues into straightforward guidance
Collaborate with colleagues to escalate and resolve more complex problems efficiently

What you'll bring

Solid understanding of computer networking (LAN, VPN, firewalls, general troubleshooting)
Experience supporting Windows and Linux operating systems
Confidence troubleshooting software across different platforms
Familiarity with ticketing systems such as Jira or similar
Clear communication skills, with the ability to explain technical matters to non-technical people
Knowledge of hardware components and diagnostic techniques
Comfortable managing multiple priorities without losing focus on quality
Willingness to travel to customer sites when required
Experience with PostgreSQL is a bonus, but not essential

What you'll get

Competitive salary
Pension
Free parking and a taxi home if you're working late
Office snacks and refreshments
A sociable team (past outings have included go-karting, tank paintball, and games nights)

Job Types: Full-time, Permanent

Pay: £24,420.00-£32,448.38 per year

Benefits:

Casual dress
Company pension
Discounted or free food
Flexitime
Free parking
On-site parking
Private dental insurance

Ability to commute/relocate:

Lincoln LN6 7FL: reliably commute or plan to relocate before starting work (required)

Language:

English (required)

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Location:

Lincoln LN6 7FL (required)

Willingness to travel:

25% (preferred)

Work Location: In person

Quick apply

Refine Your Search

it jobs in louth, lin

Technical Support

IT Desktop Support

IT Support and Power Apps specialist

IT Apprentice

IT Systems & Support Specialist

IT Onsite Support Engineer

IT Local Services Specialist Atlantic Islands

Regional IT Manager – England North

IT Service Desk Engineer

IT Software & SQL Developer

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