Service desk team Work, Jobs in Low Torry, Fif (with Salaries)

L1 Service Desk Team Leader
XMA —Livingston
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Team management
- IT
- Employee discount
- Life insurance
Service Desk Analyst
Qualifications Scotland —Dalkeith
- £28,921 - £31,211 a year
- Full-time
- Annual leave
5d
IT Service Desk Analyst - Edinburgh
Anderson Strathern —Edinburgh
- Windows
- Microsoft Office
- Continuous improvement
EUC Engineer
CGI —Edinburgh
- Full-time
- Customer service
- Windows
- Communication skills
Quick apply
Regional IT Support Specialist
Omexom UK —Scotland
- Customer service
- In-person
- Communication skills
Receptionist
DoubleTree by Hilton - Queensferry Crossing —Dunfermline
- Weekend availability
- Hospitality
- Hotel
- Hotel experience
- Free parking
- Store discount
Quick apply
6d
IT Support Technician
Eurostampa UK —Cumbernauld
- Full-time
- Communication skills
- Free parking
- Employee assistance programme
8d
Front Desk Associate
WeWork —Edinburgh
- Full-time
- Hospitality
- Bar
- Customer service
Centre Manager
Cubo Work —Edinburgh
- £35,000 a year
- Full-time
- Hospitality
- Management
- Sales
Quick apply
11d
Hire Desk Controller
Basically Tool Hire Ltd —Dalkeith
- £27,000 - £30,000 a year
- Full-time
- Customer service
- Analysis skills
- Computer skills
- Free parking
Quick apply
3h
Customer Service Team Leader
William Hill —Stirling
- £27,941.96 a year
- Full-time
- Customer service
- Supervising experience
- Employee discount
Customer Care Coordinator
Public Library of Science —Edinburgh
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Administrator Deskside services
HCLTech —Perth
- £24,420 - £34,000 a year
- English
- Windows
- Microsoft Office
Quick apply
13d
Recruitment and Admissions Administrator (Permanent)
Edinburgh College —Edinburgh
- £28,726 - £30,162 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
14d
Customer Service Advisor
Etex Group —Stirling
- Customer service
- ERP systems
- Microsoft Office
Employability Career Development Officer
NHS Scotland —Kirkcaldy
- £34,544 - £43,039 a year
Service Manager - Managed Services
Mercury Hampton Ltd —Edinburgh
- £45,000 - £60,000 a year
- Full-time
- Azure
- Customer service
- Mentoring
- Annual leave
Quick apply
13d
Specialist Advisor – Energy
Scottish Environment Protection Agency —Holytown
- £48,026 - £53,056 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
8d
Office Administrator
MAM Contracting Ltd —Crieff
- £28,500 - £33,500 a year
- Full-time
- Customer service
- English
- Administrative experience
- Free parking
- Life insurance
Quick apply
7d
Flight Crew (Part-Time)
Ninja Kidz Action Park Edinburgh —Edinburgh
- £8.00 - £12.71 an hour
- Part-time
- Management
- First Aid Certification
- IT
- Employee discount
Quick apply
7d

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L1 Service Desk Team Leader

XMA -
Livingston

Apply Now

Job details

Permanent | Full-time
£28,000 - £32,000 a year

Benefits

Company pension
Discounted gym membership
Private medical insurance
Employee discount
Life insurance
Referral programme

Qualifications

Team management
ServiceNow
IT
Help desk

Full job description

Location: Livingston

SALARY: £28,000 - £32,000 per annum

Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program

Do you enjoy developing, coaching and managing customers? Do you have experience managing a team of 10-12 and you’re looking for the next company to excel and grow your skills? Or, are you just looking to join a reputable company where you can really show your management skills?

If you answered yes to any of the above, we may have the role for you!

Established in the 80’s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.

We are currently looking for an IT Support Team Leader to manage a team of individuals within a busy helpdesk environment. You will be responsible for all relationships with your customers, focusing on getting the best out of your team to hit all service level agreements.

LOCATION : Livingston - Hybrid

JOB SPECIFICATION:
You’ll be responsible for a team of 10-12 colleagues within a busy helpdesk
Helping the team come to resolutions on all incidents and requests received through our ticket system, phone or email
1-2-1s and coaching plans within your team, plus the delivery of performance reviews
Main point of contact for customers you are responsible for on your helpdesk to keep up a consistent line of communication.

This role involves working Monday – Friday on 8.5 hour shifts, anywhere between 7am-6pm, with an hour lunch.

REQUIREMENTS:
Experience managing a team of 10-12 within either a helpdesk, service desk or call centre environment
Confident delivering customer service and dealing with clients both by phone or email
A keen interest in IT or experience managing a helpdesk team

We’re proud to be recognised as a Disability Confident Level 3 Employer—the highest level in the UK Government’s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role.

We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is [email protected], we will be happy to action your requests.

KEYWORDS : 1 st Line IT Support, 1 st Line, 1 st Line Team Leader, 1 st Line IT Support Team Leader, Technical Analyst Team Lead, 1 st Level, Level 1 Technical Analyst, Helpdesk, Ivanti, Service Now, ITSM tools, Team Leader, 1 st Level Team Leader, 1 st Level Technical Analyst Team Leader

Apply Now

Refine Your Search

service desk team jobs in low torry, fif

L1 Service Desk Team Leader

Service Desk Analyst

IT Service Desk Analyst - Edinburgh

EUC Engineer

Regional IT Support Specialist

Receptionist

IT Support Technician

Front Desk Associate

Centre Manager

Hire Desk Controller

Customer Service Team Leader

Customer Care Coordinator

Administrator Deskside services

Recruitment and Admissions Administrator (Permanent)

Customer Service Advisor

Employability Career Development Officer

Service Manager - Managed Services

Specialist Advisor – Energy

Office Administrator

Flight Crew (Part-Time)

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