Receptionist
Contract: Government
Location: Lowestoft, NR33 0HT
Hours of work: 26.25 - Monday, Thursday and Friday, 07:45 - 17:30
Contract Type: Permanent
We are seeking a Receptionist to act as the primary interface between internal operations and clients, delivering a seamless, professional, and welcoming experience.
As a key member of the facilities team, you will ensure all visitors and clients receive outstanding service in line with ISS’s purpose to become the world’s greatest service organisation.
Job Description
We are looking for someone who will consistently follow company service standards, providing efficient and proactive support to employees and clients.
You will ensure the smooth running of daily reception operations and maintain a well-organised, welcoming environment that reflects both the client’s brand and ISS values.
Key Responsibilities
- Deliver a professional, warm, and engaging welcome as the first point of contact for all clients and visitors.
- Enhance client and guest experience by proactively exceeding expectations and delivering memorable service.
- Maintain a 5-star reception standard through clear communication and an organised front-of-house environment.
- Ensure consistent reception coverage during operational hours.
- Build positive relationships with colleagues, clients, and visitors to support a collaborative workplace culture.
- Maintain a clean and tidy workplace, reporting and addressing maintenance or service needs promptly.
- Resolve enquiries efficiently, providing accurate information and support.
- Coordinate functions and events, including arranging equipment, setup, maintenance, and hospitality.
Professional and Personal Competencies/Qualifications
- Previous Front of House experience in a corporate reception environment.
- Experience handling calls and managing switchboards or busy reception lines.
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Ability to work effectively in a fast-paced environment.
- Strong communication skills with the ability to engage and build relationships at all levels.
- Demonstrates flexibility, adaptability, and a proactive approach to managing priorities.
- Committed to delivering high-quality, customer-focused service in all interactions.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]
If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace
To find out more about what we do - https://www.uk.issworld.com/
Work Location: In person
