Customer support & client services occupations Work, Jobs in Lowestoft, Sfk (with Salaries)

Customer Resolution Specialist
RCP Parking Ltd —Norwich
- £13.59 an hour
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
4d
Customer Happiness Advisor (Temporary)
Naked Wines —Norwich
- £13.45 an hour
- Temporary
Quick apply
Customer Service Advisor / Office Administrator
Trade Beds Direct —New Costessey
- From £25,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Word processing
- Free parking
- Employee discount
Quick apply
Enterprise Customer Success Manager
Glassbox Ltd. —Norwich
- £100,000 - £500,000 a year
- Remote
- Master's degree
- Bachelor's degree
- No degree
Quick apply
11d
SPoC Operational Hub Coordinator
East of England Community Health and Care NHS Trust —Norwich
- £28,392 - £31,157 a year
- Full-time
5d
Financial Institutions Customer Success Administrator
Estateconnect Ltd —Norwich
- £26,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Microsoft Office
- Health & wellbeing programme
- Life insurance
Quick apply
Customer Advisor
Thurlow Nunn —Norwich
- £26,507.98 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Customer Retentions Agent
Epos Now —Norwich
- From £25,396 a year
- Full-time
- In-person
- Referral programme
Customer Service Supervisor
Designer Contracts —Norwich
- £30,000 a year
- Full-time
- Customer service
- Computer literacy
- Leadership
- Free parking
- Employee discount
Customer Service Advisor German/Dutch Speaker - Rackheath - 42.5 Hours
Angling Direct —Rackheath
- £29,194.10 a year
- Hybrid work
- Customer service
- English
- Communication skills
Quick apply

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Customer Happiness Advisor (Temporary)
Naked Wines —Norwich
We are currently seeking enthusiastic and hardworking Customer Happiness Advisors on a temporary - 5 day Fixed Term Contract basis to support our busy team…
£13.45 an hour
Quick apply

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Customer Resolution Specialist

RCP Parking Ltd
Norwich

Quick apply

Job details

Permanent | Full-time
£13.59 an hour
4 days ago

Benefits

Free parking
Health & wellbeing programme
Company pension
Company events
Employee assistance programme
Private medical insurance
Employee discount
Life insurance
On-site parking

Qualifications

Microsoft Word
Driving Licence
Microsoft Excel
Microsoft Outlook
Customer service
English
Administrative experience
Data entry
Organisational skills
IT
Customer support
Phone etiquette
Communication skills

Full job description

Job overview:

RCP Parking is one of the UK’s leading family run car park operators, with over 30 years of experience and a reputation built on quality, efficiency and customer focus. Our ethos is simple: every car park is a valuable asset, and every team member plays a key role in our success.

At RCP, we set the BAAR, and we set it high: Bold, Agile, Authentic, and Respectful. These values guide everything we do and shape the way our teams collaborate, innovate, and deliver exceptional results.

We are looking for a Customer Resolution Specialist to support the day-to-day handling of customer queries, and associated administrative tasks, ensuring they are handled accurately, efficiently, and in line with company procedures, industry regulations, and strict compliance with the BPA Code of Practice, DVLA requirements, GDPR, and internal operational standards.

Working as part of a team and reporting into the Compliance Manager, this role focuses on delivering a professional and consistent customer experience while ensuring operational accuracy and compliance across all activity.

The role is based at our Head Office in Norwich (NR6), working between 21-32 hours per week on a 4 on/4 off rota basis, covering the following shifts:

Monday - Friday 12:00pm-8:00pm
Saturday - Sunday - 8:00am-6:00pm

What you will be doing for us:

Provide administrative support to the Customer Resolution function, ensuring accurate and timely handling of customer queries, Parking Charges, appeals, and related casework in line with company procedures and compliance requirements
Assist in the ongoing monitoring of security and lone-working safety processes, including out-of-hours oversight to support compliance
Review operational data and records to support enforcement, appeals, and payment validation processes, ensuring accuracy and attention to detail
Process and manage customer appeals and enforcement activity, including reviewing evidence, investigating records, and supporting appropriate case outcomes
Maintain and update systems and operational records, ensuring data accuracy and supporting reporting, site information, and operational updates
Act as a first point of contact for customer enquiries, delivering a professional and consistent customer experience across all interactions and escalating to the appropriate team
Produce and support internal reporting, including operational performance, income tracking, and management information for stakeholders
Support compliance, monitoring, and continuous improvement activity, including identifying issues, assisting with operational controls, and contributing to process improvements

What we are looking for:

Essential:

Previous experience in an administrative, customer service, or customer support role within a fast-paced environment (or strong transferable administrative experience)
Strong organisational skills with the ability to prioritise workloads, manage competing deadlines, and maintain accuracy under pressure
Excellent attention to detail with a high level of accuracy in record-keeping, reporting, and documentation
Strong written and verbal communication skills with the ability to engage effectively across all levels
Ability to handle sensitive and confidential information appropriately in line with GDPR and relevant legislation
Strong IT skills, including Microsoft 365 (Word, Excel, Outlook, Teams) and experience using internal systems
Experience handling conflict or challenging situations in a constructive and solution-focused manner, viewing them as opportunities to reach positive outcomes

Desirable:

Experience within Car Park Operations or a multi-site operational environment, or familiarity with similar regulated operational settings
Knowledge of the British Parking Association (BPA) Code of Practice or similar regulatory frameworks

What you will receive:

Competitive hourly rate of £13.59 per hour
25 days holiday, plus usual statutory and bank holidays
Additional day off for your birthday each year
Top Tier Package with Perkbox, our Reward, and Recognition Platform
Fantastic Wellbeing and Employee Assistance Programme provided by Canada Life
Life assurance cover scheme with Canada Life
Group Pension scheme
Free parking with RCP across the UK
Continuous development environment
Great Places to Work Certified (2024/2025, 2025/2026, 2026/2027)
Living Wage Foundation Member

Equal Opportunities:

We are committed to recruiting individuals on merits of suitability for each role, on the basis of qualifications and experience. All applications are treated fairly and equally regardless of sexual orientation, race, disability, religious beliefs and any other protected characteristic, ensuring that there are equal opportunities at all stages of the recruitment process.

To discuss this role in more detail or to apply please visit our website www.rcpparking.com or contact our friendly HR team on 01603 598788 or by email [email protected]

Job Types: Full-time, Permanent

Pay: £13.59 per hour

Benefits:

Company events
Company pension
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

customer support & client services occupations jobs in lowestoft, sfk

Customer Resolution Specialist

Customer Happiness Advisor (Temporary)

Customer Service Advisor / Office Administrator

Enterprise Customer Success Manager

SPoC Operational Hub Coordinator

Financial Institutions Customer Success Administrator

Customer Advisor

Customer Retentions Agent

Customer Service Supervisor

Customer Service Advisor German/Dutch Speaker - Rackheath - 42.5 Hours

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