Technical Administrator for Field Operations - 35774
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Number of jobs available
1
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Region
East of England
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City/Town
Great Yarmouth , Ipswich , Norwich
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Building/Site
DEFRA GRP DRAGONFLY HOUSE, NR3 1UB, DEFRA GRP EA HADDISCOE DEPOT, NR31 9JA, DEFRA GRP EA ICENI HOUSE, IP3 9JD
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Grade
Staff Grade 3
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Post Type
Permanent
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Role Type
Operational Delivery
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Working Pattern
Full Time
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Salary Minimum
£29,751
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Closing Date:
20/07/2026, 23:55 hours
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Job description attachment 1
AM03 Assets Management, Grade 3
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Candidate pack
Candidate Pack - 35774.docx – 6576KB Opens in a new window
Converted File Candidate Pack - 35774.docx.pdf – 2180KB Opens in a new window
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Security checks level
Basic Check
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Job description
We have an exciting opportunity for a Field Operations Technical Administrator supporting Field Team Leaders and their teams in a busy operational environment.
It is our ambition to champion diversity through building a workforce as diverse as the communities we serve.
In this role, you will provide admin and technical support to our Field teams.
You will have a variety of duties such as:
Using Microsoft Forms and SharePoint to manage data collection, reporting, and document sharing.
Support teams with basic IT issues, escalating where necessary.
Help produce site maps using Microsoft PowerPoint and carry out utility searches to support operational planning.
Maintain and update the Excel training spreadsheet and team competency records.
Assist with ordering stores, site fuel, and signage for operational sites.
Raise purchase orders and manage procurement processes in line with agency procedures.
Supporting 6 field teams, split across Norfolk and Suffolk, in collaboration with another Technical Support Officer.
Maintain the Logistics Planning Tool (LPT) resilience roster, ensuring coverage and continuity across teams.
Work collaboratively with other teams within the agency to support cross-functional activities.
Adapt to evolving responsibilities and embrace change in a dynamic work environment.
Manage your own workload with minimal supervision.
Proactively look at ways of working to find potential improvements that will benefit the field teams.
Booking hotels and travel arrangements for teams on training.
Attend Programme meetings, team briefs.
Minute taking at program meetings.
We are looking for enthusiastic candidates who are willing to learn new skills, with full training and support given. All new starters have an inclusive incident management objective in their development plan. We’ll help find a role to suit and appropriate training will be given.
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The team
Our field teams sit within Local Operations and protect people and the environment by maintaining and operating our flood and coastal risk management assets (such as pumping stations, sluices and flood banks) and responding to incidents.
You will help support 6 field teams spread across Norfolk and Suffolk who have dedicated depots or offices. You will be expected at times to visit other teams bases when the need arises, for programme and team meetings.
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Experience/skills required
Essential:
Good level of literacy and numeracy skills, ideally with Math's and English GCSE A-C or Functional Skills Level 2 or previous relevant experience.
Enthusiastic with a willingness to learn new skills
Able to work independently, plan your own time and priorities but also be a team player
Able to communicate well across your own team and the various teams that we interact with
Good IT skills, able to use MS packages and be able to learn EA internal systems
General Admin experience
It would be helpful, but not essential, if you had:
Flood risk asset management knowledge but not essential as all training provided
Full UK Driving Licence as some of our depots are less accessible via public transport.
Please read the candidate information pack and generic role profile along with the advert to understand the key accountabilities and skills needed.
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Contact and additional information
The role can be based at one of three listed locations; however our hybrid working model means we are lucky to have the flexibility to work from both the office and home, dependent primarily on business need, allowing for personal circumstances where we can.
We use smart tools to stay connected and reduce travel; some travel and overnights may be required.
We offer a fantastic benefits package including an attractive salary, flexible working, 25 days annual leave, and an award-winning Pension Fund. See the candidate pack for more details.
Any queries, please do contact
[email protected]
Applications are “blind” assessed using your answers to the competency questions.
Interviews are planned to be held on 12th and 13th August, but this is subject to change.
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Competence 1
Builds and Sustains Relationships
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Description
Please provide an example of when you have been part of a team, maintaining effective working relationships-respecting different views, cultures, values, opinions and the contributions that all colleagues make.
More information on how to answer competency questions can be found in the candidate pack. Please note we do not assess CVs.
If a large number of applications are received, an initial sift using this lead capability may be conducted. Successful candidates will then proceed to a full sift or directly to assessment/interview.
Feedback is generally not available at sift stage
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Competence 2
Achieves Results
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Description
Describe a time when you were asked to complete a piece of work within a deadline and how you ensured that you were successful?
What tools, systems and resources did you use to manage your work load and meet your deadline?
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Competence 3
Data and Information Management
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Description
Please give an example of when you have been responsible for managing/handling data or information?
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If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
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Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Although the Environment Agency is a non-departmental public body sponsored by Defra, we subscribe to and align with the candidate guidance on the use of artificial intelligence found on the Civil Service Careers website. Please review for more information on appropriate and inappropriate use.
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