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Guest Service Team Leader

Feathers Hotel -
Ludlow

Quick apply

Job details

Full-time
£29,000 a year
8 days ago

Benefits

Discounted or free food
Employee assistance programme

Qualifications

Hospitality
Customer service
Team management
Banquet experience
Leadership
Time management

Full job description

Guest Service Team Leader

Feathers Hotel, Ludlow

Set in the Bull Ring in the historic town of Ludlow.

The Role of Guest Service Team Leader - Food & Beverage

The Guest Service Team Leader - Food & Beverage will be responsible for supporting the Food & Beverage Manager in leading the team to ensure a memorable experience from every interaction whether at breakfast, lunch, dinner or function. You will ensure that there is a warm welcome into any of the areas that our guests are in and that a memorable experience is created through genuine hospitality and interaction. Fantastic organisation and communication are key to deliver an exceptional event experience for our guests.

You will build a rapport with guests from initial contact and ensure the team also do this, build strong working relationships with all departments to ensure great service delivery & effectively maximise revenue when there is opportunity.

The Guest Service Team Leader - Food & Beverage will ensure that they are fully aware of all business in the hotel on a day to day basis and that they and their team are prepared for the day, shift or event.

The role of Guest Service Team Leader - Food & Beverage will report to the Restaurant & Bar / Food & Beverage Manager, this is an opportunity for an aspiring & passionate Guest Service Assistant that is ready to take the next step in their career.
This role is ideal for someone who has strong Food & Beverage Experience and customer care skills with great communication and time management.

Job Overview:
As Guest Service Team Leader – Food & Beverage you will ensure all aspects of our hotel's Food & Beverage operations are carried out effectively on a day-to-day basis. You will be responsible for delivering high-quality service, optimizing guest satisfaction, and upselling across all Food & Beverage outlets, including restaurants, bars, room service, and banquet facilities.

Experience & Qualifications

Proven experience as a Food & Beverage Supervisor or similar role in a hotel setting.
Strong leadership and team management skills.
Excellent knowledge of food and beverage trends.
Ability to deliver outstanding guest experiences and handle high-pressure environments.

Benefits

£30 BB per night colleague rate
£60 BB per night for Friends and Family rate
Celebration of milestone employment anniversaries
50% off Food & Beverage in our hotels
Meals on duty provided
Access to Hospitality Rewards
Offerings from retail and dining discounts
Employee Assistance Programme and same day on-line GP appointments
Quarterly Shining Star recognition
Annual colleague celebrations