Registered Manager – Domiciliary Care Services
Location: Belfast / Northern Ireland (Hybrid Working)
Salary: £45,000+ per annum, dependent upon experience and qualifications
Job Type: Full-Time, Permanent
Reports To: Operations Director
Responsible For: Healthcare Assistants, Care Coordinators, and Care Support Staff
About Friends Medical Service
Friends Medical Service is a healthcare provider committed to delivering high-quality, person-centred care services across Northern Ireland. We are dedicated to promoting independence, dignity, choice, and well-being for individuals receiving care in their own homes. Our organisation maintains the highest standards of clinical governance, safeguarding, quality assurance, and regulatory compliance.
Job Purpose
The Registered Manager is responsible for the overall leadership, management, and regulatory compliance of the domiciliary care service. The post holder will ensure the delivery of safe, effective, compassionate, and person-centred care in accordance with RQIA standards, relevant legislation, and organisational policies.
The Registered Manager will lead operational service delivery, manage staff performance, oversee safeguarding and incident management processes, support business growth initiatives, maintain positive relationships with service users and stakeholders, and ensure continuous improvement across all aspects of the service.
Key Responsibilities
Regulatory Compliance and Governance
- Act as the Registered Manager in accordance with RQIA regulations and standards.
- Ensure compliance with all applicable legislation, regulations, policies, and best practice guidance.
- Maintain readiness for inspections and regulatory reviews.
- Develop, implement, and review policies, procedures, and quality assurance systems.
- Ensure effective governance arrangements are in place to monitor service quality and performance.
Service Delivery
- Ensure the delivery of high-quality domiciliary care services that meet individual needs and promote independence.
- Oversee assessment, care planning, review processes, and risk management.
- Monitor service user outcomes and continuously improve care standards.
- Promote a culture of dignity, respect, inclusion, and person-centred care.
Safeguarding and Risk Management
- Serve as the designated safeguarding lead for the service.
- Investigate safeguarding concerns, complaints, incidents, accidents, and near misses.
- Ensure timely reporting to relevant authorities and regulatory bodies where required.
- Implement corrective and preventative actions arising from investigations.
- Maintain robust risk assessment and management systems.
Staff Management and Development
- Lead, manage, and support Healthcare Assistants and care staff.
- Oversee recruitment, onboarding, credentialing, and induction processes.
- Ensure all staff maintain required training, competencies, and compliance records.
- Conduct supervision, appraisals, performance reviews, and development planning.
- Foster a positive workplace culture focused on excellence and accountability.
Quality Assurance
- Conduct regular audits of care records, medication management, safeguarding practices, and service delivery.
- Analyse trends, incidents, complaints, and feedback to drive service improvements.
- Develop and implement quality improvement initiatives.
- Ensure accurate and comprehensive record keeping.
Patient Experience and Complaints Management
- Promote excellent service user and family engagement.
- Manage complaints effectively and in accordance with organisational procedures.
- Monitor service user satisfaction and implement improvements based on feedback.
- Ensure concerns are addressed promptly, professionally, and compassionately.
NHS Contract Management and Stakeholder Engagement
- Support the management and delivery of NHS and Health and Social Care contracts.
- Maintain effective relationships with commissioners, healthcare professionals, social workers, and partner organisations.
- Attend contract review meetings and contribute to performance reporting requirements.
- Ensure contractual obligations and service specifications are consistently achieved.
Business Development
- Support organisational growth and service development initiatives.
- Identify opportunities to expand services and improve operational efficiency.
- Contribute to tender submissions, service mobilisation, and strategic planning activities.
- Promote the organisation's reputation for quality and excellence.
Essential Qualifications
Applicants must possess one of the following:
- Level 5 Diploma/QCF Diploma in Leadership and Management for Health and Social Care; and/or
- Registered Nurse qualification with current NMC registration; or
- Social Work qualification with current NISCC registration.
Essential Experience
- Minimum three years' management experience within domiciliary care, community care, or health and social care services.
- Experience operating within a regulated care environment.
- Proven knowledge of RQIA standards and regulatory requirements.
- Experience managing safeguarding investigations and serious incidents.
- Experience in staff recruitment, supervision, performance management, and workforce development.
- Experience managing complaints and service improvement programmes.
- Strong understanding of person-centred care principles.
- Experience working with NHS or Health and Social Care Trust contracts.
Essential Skills and Competencies
- Exceptional leadership and people management skills.
- Strong communication and interpersonal abilities.
- Excellent organisational and problem-solving skills.
- Ability to manage competing priorities and deadlines.
- High level of professionalism, integrity, and accountability.
- Strong report writing and investigation skills.
- Competence in IT systems and electronic care management systems.
Desirable Criteria
- Experience supporting service growth and business development.
- Experience contributing to healthcare tenders and contract mobilisation.
- Knowledge of quality management systems and continuous improvement methodologies.
- Experience within multi-disciplinary healthcare environments.
Benefits
- Competitive salary based on qualifications and experience.
- Company pension scheme.
- Sick pay.
- Free parking.
- Hybrid working arrangements.
- Company events and staff recognition initiatives.
Equal Opportunities Statement
Friends Medical Service is committed to creating an inclusive workplace where diversity is valued and respected. We welcome applications from all suitably qualified individuals and are committed to promoting equality, diversity, and inclusion throughout our recruitment and employment practices.
Pay: From £40,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Sick pay
Work Location: Hybrid remote in Craigavon BT66 8AH
