customer relations manager Work, Jobs in luton, bdf (with Salaries)

Front of House Manager / Customer Relations & Complaints Handler
Shopforcars —Luton
- From £20,000 a year
- Weekend availability
- Sales
- Administrative experience
- In-person
- Free parking
- Employee discount
Quick apply
1d
Employee Relations Advisor
Hightown Housing Association —Hemel Hempstead
- £36,090 a year
- Hybrid work
- Management
8d
Customer Service Assistant Manager
Warner Bros. Discovery —Leavesden Green
- Weekend availability
- Management
- IT
- Communication skills
16h
General Manager
Genting —Luton
- £80,000 a year
- Full-time
- Communication skills
- Employee assistance programme
Quick apply
12d
Minute taking Business Administrator
Connect2Luton —Luton
- £14 an hour
- Temporary
- Administrative experience
- Organisational skills
- IT
13d
Front of House Manager
IBIS —Luton
- Weekend availability
- Hospitality
- Management
- Customer service
Quick apply
Sr Client Success Manager
WorkBuzz —Milton Keynes
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Travel
- Organisational skills
13d
Customer Service & Sales Advisor
Stellantis &You —Hatfield
- Up to £60,000 a year
- Weekend availability
- Customer service
- In-person
- Retail sales
- Store discount
- Health & wellbeing programme
Quick apply
8d
HR Officer - Healthcare
Nouvita —Hatfield
- Up to £35,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Human resources
- Organisational skills
Customer Experience Manager
Sainsbury's —Hemel Hempstead
- From £32,700 a year
- Management
- Leadership
- Employee discount
Store Manager
Subway —Luton
- £26,500 - £39,000 a year
- Management
- Restaurant
Quick apply
Account Manager - Luton Airport
Chanel —Luton Airport
- Full-time
- Management
- Leadership
- Employee assistance programme
- Employee discount
Brand Manager
Endeavour Automotive Group —Letchworth
- £50,000 a year
- Leadership
- Communication skills
- Employee discount
- Life insurance
Van Sales Manager
Volvo Group —Dunstable
- Sales
- Mentoring
7d
Trainee Account Manager
uRisk —Buntingford
- £24,000 a year
- Full-time
- No experience needed
- In-person
Quick apply
8d
Assistant HR Business Partner
Dandara —Milton Keynes
- Full-time
- Hybrid work
- Continuous improvement
- Travel
- Human resources
- Employee assistance programme
- Employee discount
6d
Senior Civil Enforcement Officer
Luton Borough Council —Luton
- £33,143 - £36,363 a year
- Weekend availability
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Relocation assistance
- Annual leave
2d
Multi Drop Delivery Driver Stevenage-in and around the London area's
Prasco UK Ltd —Stevenage
- £32,317.00 - £32,317.92 a year
- Full-time
- Sales
- Customer service
- English
Quick apply
1d
Human Resources Manager
Ball Corporation —Milton Keynes
- £55,500 - £92,500 a year
- English
- Human resources
- Business
Quick apply
2d
Accounts Receivable Specialist
BAM UK & Ireland —Hemel Hempstead
- Monday to Friday
- Microsoft Excel
- ERP systems

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Front of House Manager / Customer Relations & Complaints Handler

Shopforcars
Luton

Quick apply

Job details

Full-time
From £20,000 a year
1 day ago

Benefits

Free parking
Canteen
Employee discount
On-site parking

Qualifications

Driving Licence
Sales
Sales management
Upselling
Complaint handling
Administrative experience
Phone etiquette
Communication skills

Full job description

Job Title: Front of House Manager / Customer Relations & Complaints Handler

Location: [Luton Town Centre/Hitchin ]

Company: Shopforcars

About Us:

We are an established and growing used car dealership based in Luton, Bedfordshire. With continued expansion, including the opening of a new site in Hitchin, and a strong reputation for customer service, we are looking for a confident, organised individual to take ownership of our front-of-house operations and customer journey.

This is a key role within the business, acting as the first point of contact for all customer enquiries while also managing aftersales queries and complaints.

Role Overview:

To manage all incoming customer enquiries, sales leads, appointments and aftersales communication while delivering an exceptional customer experience from first contact through to post-sale support. You will act as the primary point of contact for customers, helping convert enquiries into sales, managing showroom appointments, handling complaints and aftersales issues, and supporting stock acquisition activities.

Key Responsibilities:

Act as the first point of contact for all inbound calls, emails, website enquiries and walk-in customers.
Manage appointment schedules and customer diaries. Booking customers in for viewings
Answer customer questions regarding vehicle specifications, service history, maintenance records, pricing, availability and ownership history.
Handle part exchange enquiries and assist with providing vehicle valuations.
Explain finance options, warranty products and vehicle purchasing processes.
Use effective sales techniques to convert enquiries into showroom appointments and vehicle sales.
Proactively follow up leads and customer enquiries to maximise conversion rates.
Build rapport with customers and maintain consistent communication throughout the sales process.
Welcome customers attending pre-booked appointments and provide a professional showroom experience.
Conduct vehicle viewings and presentations, highlighting key features and benefits of each vehicle.
Assist customers throughout the purchasing process and help close sales opportunities.
Promote and sell additional products and services including warranties and other dealer-added products.
Handle walk-in enquiries and maximise all sales opportunities.
Maintain accurate records of all customer interactions within company systems.
Collaborate with the marketing team to promote inventory, including on our social media accounts.
Perform other ad-hoc hands-on tasks on-site and in the office as needed.

Complaints & Customer Relations:

Take ownership of customer issues and complaints following vehicle purchase.
Listen carefully to customer concerns and gather all relevant information.
Guide customers through the appropriate next steps, including obtaining supporting information and documentation where required.
Work closely with customers to achieve fair and commercially viable resolutions.
Negotiate outcomes that protect customer satisfaction while safeguarding dealership profitability.
Liaise with internal departments, repairers and third parties to resolve issues efficiently.
Maintain accurate records of all complaint cases and correspondence.
Help protect and enhance the dealership's reputation through professional complaint handling and customer care.

Qualifications:

Minimum age of 24 due to insurance requirements.
Has previous motor trade experience or strong managerial experience.
Confident, customer-focused, and driven to achieve targets.
Ability to guide customers through the sales process with outstanding service.
Comfortable using social media to market vehicles and interact with customers.
Must be available to work weekends.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment and manage multiple tasks.
A full, valid UK driver’s license with a clean driving record.

Who This Role Suits:

This role would suit someone who:

Is confident, professional, and personable when dealing with customers both over the phone and face-to-face.
Can confidently manage customer enquiries from initial contact through to aftersales support.
Remains calm, professional, and solution-focused when handling complaints and challenging situations.
Has strong commercial awareness and understands the importance of balancing customer satisfaction with business profitability.
Is highly organised, able to prioritise tasks, and comfortable managing multiple responsibilities simultaneously.
Enjoys working in a fast-paced environment where no two days are the same.
Is proactive, self-motivated, and capable of taking ownership of customer relationships and dealership operations.
Has a positive attitude and is willing to get involved in all aspects of the business, from sales and customer service to administration and vehicle sourcing.

Job Type: Full-time

The Package

Salary: Up to £20,000 Basic + OTE of £50,000 in the first year. If you are passionate about cars and have a keen eye for detail, we would love to hear from you! Apply now with your CV and a brief summary of your experience.

Job Type: Full-time

Pay: From £20,000.00 per year

Benefits:

Canteen
Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer relations manager jobs in luton, bdf

Front of House Manager / Customer Relations & Complaints Handler

Employee Relations Advisor

Customer Service Assistant Manager

General Manager

Minute taking Business Administrator

Front of House Manager

Sr Client Success Manager

Customer Service & Sales Advisor

HR Officer - Healthcare

Customer Experience Manager

Store Manager

Account Manager - Luton Airport

Brand Manager

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Trainee Account Manager

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Senior Civil Enforcement Officer

Multi Drop Delivery Driver Stevenage-in and around the London area's

Human Resources Manager

Accounts Receivable Specialist

I want to receive the latest job alerts for customer relations manager in luton, bdf

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