Customer success manager Work, Jobs in Luton, Bdf (with Salaries)

Customer Success Manager
Blink Charging —St Albans
- Full-time
- Remote
- Sales
- Salesforce
- Analysis skills
Quick apply
7h
Store Manager
Aldi —Luton
- £52,910 - £69,000 a year
- Annual leave
Customer Success Manager (Temporary)
Blink Charging —St Albans
- Full-time
- Remote
- Sales
- Salesforce
- Analysis skills
Quick apply
7h
Customer Success Manager - Microsoft
Ingram Micro —Milton Keynes
- Full-time
- Hybrid work
- Communication skills
- Employee discount
- Referral programme
9d
Customer Success Manager
Total IT Technology Solutions Ltd —Bedford
- £27,000 - £30,000 a year
- Full-time
- CRM software
- Microsoft Office
- Travel
- Health & wellbeing programme
- Annual leave
Quick apply
National Key Account Manager – Commercial Catering
Advance Catering Group —Dunstable
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Up to 50% travel
- Business development
- Travel
- Work from home
- Life insurance
Quick apply
3d
Customer Success Manager
Esri UK —Aylesbury
- From £39,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Leadership
- Health & wellbeing programme
- Work from home
Quick apply
10d
Sr Client Success Manager
WorkBuzz —Milton Keynes
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Travel
- Organisational skills
Business Development Manager (BDM) - Milton Keynes - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Milton Keynes
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Principal Customer Success Manager
Forter —London
- Hybrid work
- In-person
- Leadership
- Annual leave
Quick apply
4d
Graduate Management Trainee - Luton / Stevenage / Leighton Buzzard
Enterprise Mobility —Luton
- Full-time
- Sales
- Customer service
- Bachelor's degree
Customer Service & Sales Advisor
Stellantis &You —Hatfield
- Up to £60,000 a year
- Weekend availability
- Customer service
- In-person
- Retail sales
- Store discount
- Health & wellbeing programme
Quick apply
Customer Success Manager - UK
ADVANCE®AI —Saint Neots
- Travel
Quick apply
8d
Senior Account Manager
Eckoh —Hemel Hempstead
- From £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Work from home
Quick apply
14d
Customer Experience Manager (EMEA)
Kinetic Software —Milton Keynes
- £40,000 - £45,000 a year
- Hybrid work
- CRM software
- Microsoft Office
- Communication skills
- Employee assistance programme
- Employee discount
Product Success Manager (IFB)
Motor Insurers' Bureau —Milton Keynes
- £58,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Employee assistance programme
3d
Accessorize Roles
London Luton Airport —Luton
- Full-time
- Employee discount
Service Manager
SunbeltRentals —Dunstable
- Computer literacy
- Microsoft Office
- Organisational skills
- Annual leave
Quick apply
10d
Deputy Manager
Iceland —Luton
- £31,080 a year
- Full-time
- Team management
- Retail management
- Leadership
- Employee discount
- Referral programme
Territory Sales Manager
Bestway Group —Luton
- Full-time
- Customer service
- Communication skills
Quick apply

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customer success manager jobs near luton, bdf

Customer Success Manager

Blink Charging -
St Albans

Quick apply

Job details

Full-time
7 hours ago

Qualifications

Sales
Salesforce
Analysis skills
Presentation skills
IT
HubSpot
Account management
Communication skills

Full job description

Blink Charging Co. (Nasdaq: BLNK) is a leading owner, operator, and provider of electric vehicle (EV) charging equipment and networked EV charging services. We're on a mission to accelerate the adoption of electric vehicles by deploying thousands of charging stations across the United States and around the world.

What We Do:

Blink offers both residential and commercial EV charging equipment and connectivity to the Blink Network—a comprehensive cloud-based software that operates, manages, and tracks our EV charging stations and payment processing. Our charging solutions serve a diverse range of customers including multi-family residential and commercial properties, airports, colleges, municipalities, parking garages, shopping malls, retail parking, and more.

Why Blink:

Industry Leader: We're at the forefront of the EV charging revolution, building critical infrastructure for a sustainable future
Innovation-Driven: We continuously develop cutting-edge technology to improve the EV charging experience
Growth Opportunity: Join a rapidly expanding company in one of the world's fastest-growing industries
Mission That Matters: Every day, we're helping reduce carbon emissions and create a cleaner planet

Position Overview

We're looking for an exceptional Customer Success Manager who lives and breathes the customer experience. This is not a passive account management role — it's a high-impact, hands-on position for someone who thrives on building deep relationships, solving complex problems, and turning customers into lifelong advocates of Blink Charging.

This position is based in the United Kingdom. While the role is UK-based, you will join a highly collaborative team that primarily works remotely, offering flexibility while maintaining strong cross-functional engagement.

From the moment a contract is signed, you are the face of Blink to your customers. You own the relationship end-to-end, ensuring every touchpoint — from onboarding to escalation — feels seamless, proactive, and world-class. You don't wait for problems to find you. You anticipate them. You solve them. And then you make the experience even better.

Here's What You'll Do:

White Glove Service from Onboarding Through the Entire Customer Journey

Own the post-sale handoff and serve as the single named point of contact from day one — no hand-offs, no confusion, just clarity.
Deliver a premium, structured onboarding experience that sets customers up for immediate success with Blink's charging infrastructure and software platform.
Coordinate across internal teams — technical, operations, field services — to ensure flawless deployment and go-live.

Day-to-Day Customer Partnership

Act as the named, dedicated CSM for a portfolio of strategic accounts — your customers know your name, your number, and trust you completely.
Build proactive relationships with key stakeholders from operations managers to C-suite sponsors, ensuring Blink is embedded as a strategic partner, not just a vendor.
Monitor account health, usage data, and charging network performance to get ahead of issues before they become problems.

Escalation Management

Be the calm in the storm. Own escalations from first flag to full resolution, communicating transparently and driving urgency across internal teams.
Turn difficult moments into trust-building opportunities — every resolved escalation should leave the customer feeling more confident in Blink, not less.

Quarterly Service Reviews (QSRs)

Lead compelling, data-driven Quarterly Service Reviews that showcase value, track progress against customer goals, and surface new opportunities.
Prepare executive-level summaries including uptime metrics, utilization insights, cost savings, and sustainability impact — making the ROI of Blink undeniable.
Use QSRs as a platform to align on roadmaps, identify expansion opportunities, and deepen the strategic partnership.

Renewals, Expansion & Advocacy

Own the renewal process — forecast accurately, engage early, and ensure every customer sees enough value to expand, not just renew.
Identify upsell and cross-sell opportunities organically through deep account knowledge, partnering with Sales when appropriate.
Cultivate customer champions who become Blink advocates: case studies, references, and industry voices.

Voice of the Customer

Serve as the internal advocate for your customers — bring field intelligence back to Product, Engineering, and Operations to continuously improve Blink's offering.
Capture and communicate customer feedback with precision and conviction, influencing the product roadmap and service delivery model.

What You Bring to the Table:

3-6+ years of Customer Success, Account Management, or related experience — ideally within EV charging, energy tech, SaaS, or infrastructure industries.
A genuine obsession with the customer experience — you take it personally when a customer isn't getting the most from your product.
Exceptional communication skills — you're equally comfortable presenting to a Fortune 500 exec and troubleshooting with a site operations manager.
Proven track record of managing complex, multi-stakeholder enterprise accounts with measurable outcomes (retention, expansion, CSAT, NPS).
Strong analytical mindset — you use data to tell stories, identify risks, and drive decisions.
Experience managing escalations with poise, urgency, and professionalism.
Familiarity with EV charging technology, networked hardware/software platforms, or IoT ecosystems is a significant plus.
Proficiency with CRM platforms (Salesforce, HubSpot) and CS tools (Gainsight, Totango, ChurnZero or similar).
Self-starter mentality — you don't need a playbook handed to you. You build the playbook.

Quick apply

Refine Your Search

customer success manager jobs in luton, bdf

Customer Success Manager

Store Manager

Customer Success Manager (Temporary)

Customer Success Manager - Microsoft

Customer Success Manager

National Key Account Manager – Commercial Catering

Customer Success Manager

Sr Client Success Manager

Business Development Manager (BDM) - Milton Keynes - Circa 41k Package - 53k OTE Uncapped

Principal Customer Success Manager

Graduate Management Trainee - Luton / Stevenage / Leighton Buzzard

Customer Service & Sales Advisor

Customer Success Manager - UK

Senior Account Manager

Customer Experience Manager (EMEA)

Product Success Manager (IFB)

Accessorize Roles

Service Manager

Deputy Manager

Territory Sales Manager

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