Overview
We are seeking a highly skilled Senior Support Engineer to join our dynamic IT support team. The ideal candidate will provide expert-level support and manage complex infrastructure and escalations. Be a focal point for the team providing guidance and upskilling where possible. When not actively tackling escalations and helpdesk team support, project work and pre-sales tasks will be a key part of the role. An independent, self-driven, and a problem-solving attitude is a must. Tried and tested investigation and solutions architect skills desirable.
This role offers an excellent opportunity to utilise your comprehensive knowledge of computer networking, operating systems, and hardware in a fast-paced environment, ensuring seamless IT operations and exceptional customer service.
Duties
· Good soft skills and customer-facing skills
· Resolve high-level incidents and VIP user issues.
· Be able to design, implement and maintain infrastructure solutions
· Own, manage and deliver projects
· Manage and maintain servers and cloud platforms
· Troubleshoot/provide client support to a wide range of applications and services – utilizing manufacturer support and independent investigative skills.
· Lead escalations
· Mentor junior staff
· Presales discussions with account managers, providing information and strategic guidance.
· Act as escalation point for 1st line support tickets, providing guidance or ownership of tickets as needed.
· Diagnose and resolve a wide range of hardware, software, and network issues
· Manage user accounts (Active Directory, MS365)
· Support endpoint devices
· Assist with system upgrades and patching
· Liaise with vendors
· -Customer on site visit nationwide for meetings and technical works
· -Will involve out of hours work and projects occasionally.
Technical Skills
· Windows Server (Linux desirable)
· Azure (AWS Desirable)
· VMware / Hyper-V
· Strong familiarity with Networking in business environments
· Microsoft 365 architecture and systems
· PowerShell and CMD scripting
· Microsoft Technical Certifications Desirable
· Modern Windows Desktop and Server OS
· Active Directory / Entra AD / Azure
· Microsoft 365 including SharePoint, Teams and related services.
· Networking fundamentals, rudimentary Switch and firewall management.
· Intune / Autopilot and Power Platform Familiarity Desirable.
· Microsoft PXE boot / imaging workflow familiarity desirable
Pay: £28,000.00-£35,000.00 per year
Benefits:
- Casual dress
- Free parking
- On-site gym
- On-site parking
Work Location: In person
