2nd line support Work, Jobs in Luton (with Salaries)

1st/2nd Line IT Support Engineer
Haus of HR —Olney
- £25,000 - £30,000 a year
- Full-time
- Microsoft Outlook
- SharePoint
- IT
- Annual leave
Quick apply
1st line Support Engineer
Ekco —Milton Keynes
- Azure
- Microsoft Office
- Time management
- Annual leave
- Employee assistance programme
Quick apply
Technical Helpdesk
GXO Logistics —Milton Keynes
- Up to £32,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Travel
- Annual leave
8d
Tech Support Analyst
5G Communications Ltd. —High Wycombe
- £18,000 - £25,000 a year
- Microsoft Outlook
- Windows
- Computer networking
Application Support Analyst
Elevate Technology Group —Gerrards Cross
- £35,000 - £40,000 a year
- Windows
- SQL
- Communication skills
IT Support Specialist
Pharmaron —Hoddesdon
- Azure
- Computer Science
- Windows
Quick apply
2nd Line Wintel Engineer
Fujitsu —Stevenage
- Overtime
- Annual leave
- Employee assistance programme
Level 2 Service Desk Engineer
Advania UK —Milton Keynes
- £30,000 - £38,000 a year
- Hybrid work
- Azure
- Microsoft Outlook
- Microsoft Office
Technical Engineer - 2nd Line
Redsquid Communications —Borehamwood
- Full-time
- Remote
- Azure
- Microsoft Office
- SharePoint
Quick apply
IT Service Desk Manager
APCOA PARKING (UK) LTD —Uxbridge
- £50,000 a year
- Hybrid work
- Analysis skills
- Computer networking
- IT
- Annual leave
- Employee discount
Quick apply
2nd Line Storage Engineer
Fujitsu —Stevenage
- Overtime
- Annual leave
- Employee assistance programme
4d
IT Support Analyst – Client Services & Monitoring
GroupNexus —Hampstead
- Windows
- Project management
- Agile
Infrastructure Support Engineer
Optoma —Hemel Hempstead
- Azure
- English
- Scripting
EUC & Desktop Support Manager
Leisure Employment Services —Hemel Hempstead
- Part-time
- Hybrid work
- Management
- Product management
- Mentoring
- Employee discount
Quick apply
Electrical Software Support Engineer
Trimble —Milton Keynes
- Full-time
- AutoCAD
- Engineering
- Electrical Engineering
NOC 3rd Line Technical Team Leader
Boxxe Group —Hemel Hempstead
- Analysis skills
- Communication skills

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Based on your search for 2nd line support

Team Administrator
East of England Community Health and Care NHS Trust (Cambridgeshire) —Luton
Demonstrate personal resilience to handle sensitive telephone calls and process sensitive information in a controlled and professional manner.
£25,760 - £27,476 a year
1d
MoJ Bookings Administrator
The Housing Network —Luton
Ability to handle different types of calls and enquires and show empathy and understanding when our customers are upset or angry. 23 days of annual leave.
Up to £28,000 a year
Quick apply
4d

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1st/2nd Line IT Support Engineer

Haus of HR
Olney

Quick apply

Job details

Full-time
£25,000 - £30,000 a year

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Microsoft Outlook
DHCP
IT support
DNS
Telecommunication
SharePoint
Software testing
IT
VPN

Full job description

Job Advert

1st/2nd Line IT Support Engineer

Work location: Olney, Buckinghamshire MK46 4BA
Salary: £25,000 - £30,000
Work hours: Monday to Friday, 9:00am to 5:30pm
Job type: Full-time, permanent - office-based

Are you looking to grow your career in IT support?

This is a fantastic opportunity to join our client who is a growing software and IT services company based in Olney.

About the Company

They’ve recently relocated to expand their operations and take on exciting new projects that solve real business challenges for SMEs and enterprises across the UK.

What makes them different? They believe in building lasting relationships with their clients, not just delivering a service. Their unique all-inclusive monthly fee model makes bespoke solutions accessible to businesses of all sizes, and their "no-ticket" support philosophy means you'll work directly with clients - essentially as an extended member of their team. They specialise in custom business management systems, seamless integrations, mobile apps, e-commerce platforms, and managed IT support that genuinely transforms how their clients operate.

The Role

Our client is look for a 1st/2nd Line IT Support Engineer to join their growing IT support department. This is a client-facing role - you'll be providing support directly to their clients' businesses, acting as a trusted point of contact for their IT needs. You'll get involved in a broad range of support work including general troubleshooting, hardware provisioning, Microsoft 365 administration, remote monitoring and patch management, and supporting phone systems. No previous telecoms experience is needed - they'll provide the training you need to get up to speed on the phone system side of things.

As their IT support department is still growing, there will be times where support workload is lighter. During those periods you'll get involved in testing and QA for their in-house software solutions, web applications, and mobile apps.

They also have a large software development team in-house, so if coding is something that interests you there is genuine potential to get involved in that side of the business over time.

Key Responsibilities

Provide 1st line and 2nd line IT support to our clients, acting as their go-to for day-to-day IT issues
Set up and provision hardware for client new starters and leavers including laptops, desktops, and peripherals
Manage and administer Microsoft 365 environments including user accounts, licensing, and email
Carry out remote monitoring and patch management across client systems
Support and maintain client phone systems (full training provided)
Manage endpoint protection, MFA, and other security essentials across client environments
Maintain asset registers and documentation for client hardware and systems
Liaise with third-party vendors and suppliers for hardware orders, ISP issues, and warranty support
Assist with network basics including WiFi, switches, and general connectivity issues
Provide testing and QA support for our in-house software solutions, web apps, and mobile apps
Help build out IT support processes and documentation as the department grows

Essential Skills & Experience

A genuine interest in IT support and helping people solve technical problems
A basic understanding of Windows desktop environments and common business software
Some familiarity with Microsoft 365 (Outlook, Teams, SharePoint, admin centre)
Comfortable communicating with clients in a friendly and professional way
A methodical approach to troubleshooting - able to work through problems logically
Willingness to learn new systems and technologies, including phone systems
Good attention to detail, particularly when it comes to documentation and following processes
A positive attitude and the ability to manage your own workload across multiple clients

Desirable Skills

Any previous IT support experience, whether commercial, voluntary, or helping out friends and family with their tech
Experience with remote monitoring and management (RMM) tools
Familiarity with endpoint protection and antivirus solutions
Some understanding of networking basics (DNS, DHCP, WiFi, VPNs)
Experience with hardware setup, imaging, or asset management
Any exposure to ticketing or documentation systems
An interest in software development, testing, or QA

What They Offer

Competitive annual salary: £25,000 - £30,000
20 days annual leave plus bank holidays
Comprehensive private health insurance
Workplace pension with employer contribution
Modern office environment
A real career progression pathway with regular reviews
Full training provided on phone systems and any unfamiliar technologies
Opportunity to get involved in software testing and QA
Potential to move into or get involved with software development over time
Direct client interaction and relationship-building experience
Exposure to a wide range of IT environments across different industries

Quick apply

Refine Your Search

2nd line support jobs in luton

1st/2nd Line IT Support Engineer

1st line Support Engineer

Technical Helpdesk

Tech Support Analyst

Application Support Analyst

IT Support Specialist

2nd Line Wintel Engineer

Level 2 Service Desk Engineer

Technical Engineer - 2nd Line

IT Service Desk Manager

2nd Line Storage Engineer

IT Support Analyst – Client Services & Monitoring

Infrastructure Support Engineer

EUC & Desktop Support Manager

Electrical Software Support Engineer

NOC 3rd Line Technical Team Leader

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