director of customer experience Work, Jobs in luton (with Salaries)

Director of Customer Experience
SettleParadigm —High Wycombe
- £123,936 a year
- Full-time
- Hybrid work
- Analysis skills
- Travel
- Leadership
Quick apply
Director, Global Workforce Administration
Ball Corporation —Luton
- £147,200 - £250,300 a year
- Master's degree
- Analysis skills
- Bachelor's degree
Quick apply
14d
Director of Customer Operations and Engagement, EMEA
IPCI —High Wycombe
- Hybrid work
- Analysis skills
- Communication skills
Quick apply
13d
Head of Amazon Vendor (1P) & Marketplaces
Rubber Road Ltd —Welwyn Garden City
- £50,000 - £70,000 a year
- Full-time
- Hybrid work
- Social media management
- Analysis skills
- Leadership
Quick apply
9d
Property Manager
Neil Douglas Block Management —Leighton Buzzard
- £30,000 - £42,000 a year
- Full-time
- Customer service
- Driving
- In-person
Quick apply
Race Director
Daytona Motorsport —Milton Keynes
- From £13.50 an hour
- Weekend availability
- Hospitality
- Management
- Organisational skills
Quick apply
3d
Associate Director, Business Development
Pratt & Whitney —Luton
- Full-time
- Remote
- Military
- Engineering
- Master's degree
1h
Renewable Energy Area Sales Manager
Regen Renewables Ltd —Hatfield
- £50,000 - £100,000 a year
- Full-time
- Customer service
- Microsoft Office
- Driving
Quick apply
Director Of Sales - Kents Hill Park - The Venues Collection
Levy —Milton Keynes
- Full-time
- Sales
- Hotel
- Business development
- Annual leave
- Employee assistance programme
14d
Property Manager (Block Management)
Chelsea Heritage Limited —Luton
- Full-time
- Administrative experience
- In-person
- Phone etiquette
Quick apply
General Manager
Fishermann Pub Group —Harpenden
- £36,000 - £44,000 a year
- Full-time
- Management
- English
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
Warehouse Manager - Live Events Industry
IPS —Bletchley and Fenny Stratford
- £50,000 - £55,000 a year
- Weekend availability
- Management
- First Aid Certification
- IT
- Free parking
- Life insurance
Quick apply
1h
Platform Lead
easyJet —Luton Airport
- Full-time
- Hybrid work
- Azure
- AWS
- Employee discount
Crematorium & Cemetery Assistant
WesterleighGroup —London
- From £26,842 a year
- Weekend availability
- Customer service
- IT
- Free parking
- Employee discount
Head of Sales - Projects - Southern Regions
Learnd —Hemel Hempstead
- Full-time
- Leadership
- Sick pay
Senior Digital Trading Coordinator
Mint Velvet —High Wycombe
- Full-time
- Hybrid work
- Merchandising
- Employee discount
Quick apply
Track Marshal
Daytona Motorsport —Milton Keynes
- £8.05 - £12.75 an hour
- Weekend availability
- Hospitality
- Management
- First Aid Certification
Quick apply
3d
Relationship Director
HSBC Global Services Limited —Milton Keynes
- Full-time
- Banking
2d
Marketing & Communications Director
Connected Places Catapult —Milton Keynes
- £98,415 - £110,208 a year
- Full-time
- Hybrid work
- Driving
- Mentoring
- APIs
- Employee assistance programme
Quick apply
2d
Performance Sport and Scholarships Manager
University of Hertfordshire —Hatfield
- £35,148 - £40,525 a year
- Full-time
- Microsoft Outlook
- Customer service
- No degree
- Annual leave
- Gym membership
8d

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director of customer experience jobs near luton

Director of Customer Experience

SettleParadigm
High Wycombe

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Job details

Permanent | Full-time
£123,936 a year

Qualifications

Analysis skills
Leadership

Full job description

Director of Customer Experience
Salary: £123,936 + Excellent Benefits (Inclusive of salary supplement)
Location: High Wycombe or Letchworth Garden City
Job Type: Permanent, full time, 37 hours per week.

SettleParadigm is a new organisation formed through the merger of Settle Group and Paradigm Housing Group. Our priority is to deliver more high-quality affordable homes, excellent services and neighbourhoods we can be proud of.

We currently manage over 30,000 homes across Hertfordshire, Bedfordshire, Buckinghamshire and surrounding counties. By joining together, we are realising the benefits of scale while remaining locally focused and connected to the communities we serve. Our shared ambition is to build more affordable homes and deliver even greater impact for our residents.

This is a rare and exciting opportunity to play a pivotal leadership role in shaping the future of customer experience within one of the UK’s most ambitious housing groups. As Customer Experience Director, you will lead a critical function responsible for embedding the customer voice at the heart of decision-making, service design and delivery across the organisation.

About the role

Reporting to the Executive Director of Customer and as a key member of the Leadership Team, you will:

Lead the organisation’s customer experience strategy, ensuring the resident voice is embedded across all services, decision-making and continuous improvement.
Oversee customer insight, engagement, data, quality assurance and compliance with Consumer Standards and Tenant Satisfaction Measures (TSMs).
Champion a customer-centred culture, ensuring insight is translated into tangible service improvements and measurable outcomes.
Act as the senior responsible owner for customer systems and digital solutions, driving innovation and enabling effective self-service and service delivery.
Ensure full compliance with all relevant legislation, regulatory requirements and consumer standards, maintaining strong governance and inspection readiness.
Provide strategic leadership across customer engagement and experience, influencing Executive, Board and key stakeholders.
Drive performance, accountability and continuous improvement across multi-disciplinary teams and services.

The role will be based across our operating regions, with regular travel required and a flexible approach to hybrid working.

About you

We are seeking an exceptional senior leader with:

Significant experience in a senior leadership role within social housing or a highly regulated environment, with a strong focus on customer experience.
A proven track record of embedding customer voice, insight and engagement into organisational strategy and service delivery.
Deep understanding of consumer regulation, including Consumer Standards and Tenant Satisfaction Measures.
Strong analytical capability, with the ability to translate data and insight into actionable improvements.
Experience leading system transformation, digital innovation and service improvement programmes.
Outstanding stakeholder management and influencing skills, with the ability to operate at Executive and Board level.
A passion for delivering excellent services and improving outcomes for residents and communities.

You will be a strategic, forward-thinking leader who combines vision with delivery, able to inspire teams and drive a culture of continuous improvement, accountability and customer focus.

Why join SettleParadigm?

This is a pivotal role within a dynamic and forward-thinking organisation undergoing significant transformation. You will play a central part in shaping how we listen to, engage with and deliver for our residents.

We offer an ambitious, supportive environment where your leadership will directly impact resident satisfaction, service quality and the long-term success of the organisation.

Important Application Information:

The recruitment process for the Director of Customer Experience role is being managed exclusively by our partner, Neemar Search. As such, we are unable to accept direct applications through this website or via our internal recruitment channels.

All applications and candidate enquiries must be directed to Neemar Search:

Tom Neely, Director – [email protected]
Eliot Jeffries, Delivery Consultant – [email protected]

Thank you for your understanding and cooperation.

Our Commitment to Inclusion

At SettleParadigm, we know that our people are at the heart of everything we do. We believe that what makes working here different is our commitment to be a place where people enjoy their work, where everyone can belong, and where professionalism and passion shine through in everything we do.

As an employer of over 1,000 people, we are committed to creating an inclusive workplace and community where everyone is respected, valued, and welcomed. We promote fairness and ensure no discrimination based on age, disability, gender, race, religion, or other protected characteristics.

We positively promote diversity and welcome applications from individuals of all backgrounds, experiences and perspectives. Our recruitment process is fair and accessible, ensuring equal opportunities for all candidates. As a Disability Confident employer, we’re happy to make reasonable adjustments throughout the process, please let us know if there’s anything we can do to support you.

By submitting your application, you consent to Neemar Search sharing your details with relevant third parties as part of the recruitment process.

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Refine Your Search

director of customer experience jobs in luton

Director of Customer Experience

Director, Global Workforce Administration

Director of Customer Operations and Engagement, EMEA

Head of Amazon Vendor (1P) & Marketplaces

Property Manager

Race Director

Associate Director, Business Development

Renewable Energy Area Sales Manager

Director Of Sales - Kents Hill Park - The Venues Collection

Property Manager (Block Management)

General Manager

Warehouse Manager - Live Events Industry

Platform Lead

Crematorium & Cemetery Assistant

Head of Sales - Projects - Southern Regions

Senior Digital Trading Coordinator

Track Marshal

Relationship Director

Marketing & Communications Director

Performance Sport and Scholarships Manager

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