We are easyJet – a FTSE listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic or Orange travel brand in Europe.
We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.
What makes us easyJet? Our Promise Behaviours - we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.
READ ON IF YOU
- Have a genuine interest in aviation and airline operations
Are a fluent or native French speaker (minimum C1 level)
Enjoy working in a fast-paced environment supporting customer service and legal teams
Are organised, a team player, and comfortable handling large volumes of work and data
THE TEAM
You will join the Legal & Litigation team within the General Counsel’s office, working alongside European and English lawyers and paralegals. You will report directly to the French Legal Advisor and be part of a diverse and dynamic legal function that also includes Cybersecurity, GDPR, Company Secretariat, Governmental Affairs, and Airport Regulation teams.
THE ROLE
As a Consumer Claims Paralegal, you will manage consumer legal challenges related to operational disruptions, focusing on mediation and ADR cases in French-speaking countries. Your responsibilities will include:
Processing legal claims for compensation and refunds for flight delays and cancellations under EU 261 legislation, the Montreal Convention, and easyJet’s terms and conditions
Assessing consumer claims promptly to decide on legal challenges
Preparing defence statements with external advisors and handling ADR cases such as conciliations
Supporting customer service teams with pre-action cases and ensuring accurate data updates in easyJet’s systems
Liaising with courts and managing administrative follow-up for litigated claims and mediation cases from start to settlement or judgement
Advising customer service on consumer law enquiries and maintaining databases and payment records
Occasionally translating legal documents into French
Requirements of the Role
WHAT WE’RE LOOKING FOR
Fluent or native French speaker with minimum C1 level
Legal background or experience as a paralegal/legal assistant, ideally with an interest in civil litigation
Knowledge of aviation industry regulations, EU261 legislation, and French civil procedure law is advantageous
Strong organisational skills and ability to manage large workloads efficiently
Excellent communication and relationship-building skills
Comfortable working with data and proficient in Microsoft Office, including Word and Excel
Additional European language skills are highly regarded
WHAT YOU’LL GET IN RETURN
Competitive base salary
Up to 20% bonus
25 days holiday
BAYE, SAYE and Performance share schemes
5% pension contribution
Life Assurance
Flexible benefits package
Excellent staff travel benefits
PRACTICALITIES
We support hybrid working and we spend 60% of our time per month in the office at Luton Airport
REASONABLE ADJUSTMENTS
At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at [email protected]. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.
#LI-CH1 #LI-HYBRID
