Technical Services Manager
Contract: Professional Services, Production & Technology
Location: Stevenage, SG1 2DA, with regional travel to other Southern locations
Hours of work: 40
Contract Type: Permanent
We are seeking a Technical Services Manager to supervise and lead the Operations & Maintenance engineering team, taking full responsibility for the direction, coordination and evaluation of site maintenance activities across the portfolio.
This role will ensure all engineering operations are delivered safely, compliantly and in line with contractual and statutory requirements.
Job Description
We are looking for a technically strong leader from a Facilities Management background who can manage engineering teams, drive performance, oversee critical electrical and mechanical systems, and work closely with the Facility Manager and client stakeholders to ensure high standards of service delivery and asset protection.
Key Responsibilities
- Lead, supervise and manage the day-to-day performance of the Operations & Maintenance engineering team
- Ensure statutory, routine and contractual PPM compliance is maintained between 95–100% month on month
- Act as, or work towards appointment as, SAP and HVAP Electrical Authorised Person for the sites
- Plan, support and direct HV shutdowns, critical switching and safe systems of work
- Allocate work tickets and preventative maintenance tasks and ensure completion within SLA
- Review, edit and maintain SOPs, MOPs and EOPs to support safe site operations
- Coordinate contractors and vendors, ensuring safe access, supervision and protection of critical load
- Work closely with the Facility Manager and client representatives to plan engineering programmes and resolve operational issues
Professional and Personal Competencies/Qualifications
Skills & Experience
- Proven experience within a Facilities Management environment managing an engineering team
- Strong technical background in either electrical or mechanical building services
- Demonstrable experience managing KPIs, capacity planning and performance reporting
- Experience coordinating subcontractors and managing vendor contracts
- Practitioner-level experience of Technical Services within a building services environment, ideally within integrated FM across Financial Services, Manufacturing, Industry or Healthcare
- Strong working knowledge of BMS systems, statutory compliance and critical maintenance activities
- Ability to manage performance improvement plans and lead recruitment to maintain full resourcing
Qualifications
- Vocational education in Electrical or Mechanical Engineering, or equivalent
- In-country Chartered, Registered or Licensed Engineer status
- UK driving licence (car or car allowance provided)
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]
If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace
To find out more about what we do - https://www.uk.issworld.com/
Pay: £60,000.00-£62,000.00 per year
Work Location: In person
