File clerk/office assistant Work, Jobs in Lutterworth, Eng (with Salaries)

Related jobs to explore

Based on your search for file clerk/office assistant

Regulatory Assistant
British Association for Counselling & Psychotherapy —Lutterworth
To liaise with the team to promote excellent customer care to all stakeholders through the timely and effective handling of telephone and written enquiries on…
£27,617 a year
Part-Time Payroll Clerk/Accounts Assistant
The National Motorcycle Museum & National Conference Centre —Solihull
In this role, you will take responsibility for the weekly payroll process for the 3 sites, ensuring all employees are paid accurately and on time.
Quick apply

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

file clerk/office assistant jobs near lutterworth, eng

Job Advert

At BACP, we operate a hybrid working policy, whereby we expect to see colleagues at BACP House in Lutterworth as required

Regulatory Assistant

Accountabilities:

To assist with the administration of BACP Association Conduct Procedures and Application disclosures ensuring the timely set up of manual incoming complaints and actioning acknowledgments to parties. To flag high risk incoming complaints/matters to the senior team and ensure these are progressed expeditiously. Acting as the main point of contact for parties and contractors and in particular with regard to complaints from reception to initial panel stages

To maintain up to date logs of incoming conduct complaints, liaising with the team in writing associated correspondence, creating electronic files, liaising with Membership in relation to the status of members, recording all communications and issuing reminders for action to the team in a timely and accurate manner

To manage, maintain and coordinate the mailboxes associated with the Case Assessment Team assessing queries and actioning in writing or by telephone and forwarding where necessary. Manage the retention of incoming and sent emails in line with the Register retention policy

To communicate and correspond with third parties when necessary such as external solicitors, clerks, panel members in relation to legal and technical matters for the purpose of the effective implementation of the Register’s conduct functions

To support the maintenance and archiving of up to date filing systems, and to efficiently and accurately transfer recordings from relevant recording devices on to BACP’s IT systems in accordance with prevailing protocols

To research and book suitable external conference facilities, accommodation and catering for hearings and training events as required, and to arrange and administer hearing facilities at the BACP offices in order to support the Register department carry out its public protection function

To liaise with the team to promote excellent customer care to all stakeholders through the timely and effective handling of telephone and written enquiries on sensitive matters such as complaints, and the Register’s conduct procedures

To chase information from a variety of sources and assist the team in preparing folios of cases for panels and external contractors

To provide assistance with the organisation and administration of training events, to include liaising with external contract for services staff, dealing with enquiries and the preparation and issue of documentation relevant to business needs, ensuring that external contract for services staff have suitable up to date training to support the Register department’s public protection function

To assist the Register in collating information for the Professional Standards Authority and the Public Protection Committee

To assist colleagues, peers and managers to achieve team priorities, objectives, targets and goals

Knowledge & Experience

Proven experience as an Administrative Officer or similar role
Excellent planning and organisational skills, demonstrating an ability to work on own initiative, to organise and prioritise work load, whilst adhering to agreed deadlines
Experienced in the use of Microsoft 365, internet and databases, having excellent data entry skills and an ability to check written material against criteria, demonstrating accuracy and attention to details
Ability to communicate clearly and accurately with excellent written and verbal communication skills
Ability to maintain confidentiality and to consistently exercise discretion and diplomacy with a willingness to work with others to achieve desired outcomes
Good interpersonal skills with the ability to deal with both internal and external stakeholders efficiently and professionally
Have a flexible approach to work with an ability to handle multiple tasks
Committed to delivery high quality customer service
Enthusiastic and reliable