/ 2nd line support Work, Jobs in lutterworth, lec (with Salaries)

IT Support Assistant
ID Logistics & Transport Ltd —Rugby
- £27,000 - £32,000 a year
- Full-time
- Windows
- Microsoft Office
- Warehouse experience
Quick apply
10d
IT Service Desk Analyst
Nationwide Platforms —Lutterworth
- £26,000 - £27,000 a year
- Customer service
- IT
- Annual leave
- Employee discount
Senior Service Desk Advisor
Willow Communications Limited —Northampton
- £32,000 - £35,000 a year
- Full-time
- In-person
- AI
- Communication skills
- Employee assistance programme
- Sick pay
Quick apply
8d
1st / 2nd Line Support Engineer
Billing Finance —Northampton
- £30,000 a year
- Hybrid work
- Azure
- Windows
- Computer networking
- Employee assistance programme
Service Desk Analyst
PA Housing —Leicester
- £34,140 - £35,590 a year
- Call to connect
- Hybrid work
- Azure
- Microsoft Office
- Annual leave
- Employee discount
4d
IT Support Analyst 2nd Line
Yusen Logistics (UK) —Northampton
- £32,938 a year
- Full-time
- Hybrid work
- Customer service
- Project management
- Travel
- Referral programme
Document Control and Information Lead
National Grid —Warwick
- £48,374.00 - £57,012.50 a year
- Project management
- Organisational skills
- SharePoint
7d
Test Analyst
NEXT —Leicester
- From £34,214 a year
- Full-time
- Azure
- SQL
- APIs
- Free parking
- Employee discount
2d
2nd Line Engineer
Bechtle UK —Northampton
- £30,000 - £35,000 a year
- Weekend availability
- Hybrid work
- In-person
- Communication skills
- Annual leave
Quick apply
10d
Second Line IT Support Engineer
Novacroft —Northampton
- £35,000 - £38,000 a year
- Full-time
- Azure
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
IT Support Technician
Crown Couriers —Tamworth
- £30,000 a year
- Full-time
- Microsoft Office
- IT
- In-person
- Free parking
- Store discount
Quick apply
eCommerce Data Analyst
NEXT —Leicester
- £42,000 - £52,000 a year
- Full-time
- Sales
- Business
- Free parking
- Employee discount
1st Line Application Support
Corpay —Meriden
- Full-time
- SQL
- APIs
- Life insurance
Developer
NEXT —Leicester
- £42,100 - £48,800 a year
- Full-time
- Azure
- Analysis skills
- APIs
- Free parking
- Employee discount
Senior Security Analyst
NEXT —Leicester
- £57,400 - £73,200 a year
- Call to connect
- Azure
- AWS
- Analysis skills
- Free parking
- Employee discount
9d
Developer / Senior Developer
NEXT —Leicester
- £40,800 - £53,800 a year
- Full-time
- Azure
- Analysis skills
- JavaScript
- Free parking
- Employee discount
APS Engineer
BNP Paribas —Solihull
- Full-time
- Employee discount
Senior Developer
NEXT —Leicester
- £51,400 - £59,400 a year
- Full-time
- Azure
- Analysis skills
- JavaScript
- Free parking
- Employee discount
8d
Lead Product Owner
NEXT —Leicester
- £61,000 - £67,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- Agile
- Free parking
- Employee discount
Senior Test Analyst
NEXT —Leicester
- £43,700 - £51,400 a year
- Full-time
- Azure
- Scripting
- APIs
- Free parking
- Employee discount

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IT Support Assistant

ID Logistics & Transport Ltd -
Rugby

Quick apply

Job details

Full-time
£27,000 - £32,000 a year
10 days ago

Qualifications

Warehouse management system
Windows
Microsoft Office
IT support
Warehouse experience
IT
Communication skills
Time management

Full job description

Join ID Logistics as our next IT Support Assistant and help power the technology behind our fast‑growing, innovative logistics operations.

About You:

We are looking for someone with solid technical know‑how, great problem-solving skills, and a real enthusiasm for helping people. As our IT Support Assistant, you will be the go‑to person for resolving hardware and software issues, supporting colleagues across the business, and keeping our technology running smoothly alongside your IT Manager and team.

Key Responsibilities:

Provide first‑line support for hardware, software, and network issues, ensuring fast and effective resolutions.
Log, track, and manage incidents through the ticketing system, escalating when needed.
Support the setup, installation, and maintenance of IT equipment and systems.
Troubleshoot issues across operating systems, applications, networks, and hardware.
Assist with onboarding new employees, setting up devices, accounts, and access.
Support system updates, patches, and routine maintenance.
Keep technical documentation, procedures, and troubleshooting records up to date.
Maintain accurate hardware and software inventory records.
Support IT security processes, including account management and MFA.
Collaborate with the wider IT team on projects and long‑term improvements.
Deliver excellent customer service with a friendly, professional, and proactive approach.

Skills and Experience:

Previous experience in an IT support role, ideally within a warehouse, logistics, or fast‑paced operational environment.
Strong understanding of basic IT troubleshooting, including hardware, software, networks, and peripheral devices.
Experience supporting warehouse technologies such as handheld scanners, label printers, RF devices, and Warehouse Management Systems (WMS).
Ability to diagnose and resolve first‑line issues quickly to minimise operational downtime.
Good knowledge of Microsoft Office, Windows operating systems, and common business applications.
Strong communication skills, able to support both technical and non‑technical colleagues in a clear, patient way.
Excellent organisational and time‑management skills, with the ability to prioritise tasks based on operational impact.
High attention to detail when logging incidents, updating records, and completing documentation.
Familiarity with IT ticketing systems and following escalation procedures.
Ability to work independently, use initiative, and remain calm when responding to urgent operational issues.
A proactive, customer‑focused attitude, with a commitment to supporting smooth warehouse operations.

About Us:

ID Logistics is an international contract logistics group with a presence in 20 countries, representing more than 8.0 million square meters of warehousing facilities in Europe, America, Asia, and Africa, with over 42,000 employees. With a client portfolio balanced between retail, industry, detail picking, healthcare and e-commerce sectors, ID Logistics is characterised by offers involving a high level of technology.

We have been growing for 25 years, with an ethos of everyone being united and where innovation is constant. We have a demanding job to do, and we must move fast while being rigorous and precise.

We launched our first UK branch in June 2023, our 2nd in August 2025, our 3rd in May 2026 and we are now onto site number 4!

Operational excellence is one of the founding values of ID Logistics and each employee contributes to it: all your ideas, we will listen to them, and all your past experiences will enrich us.

So come develop your IDeas on the job in our new site in Rugby!

This is a full‑time, on‑site role, in our new site Rugby.

Please note we may review and progress applications ahead of the closing date.

We are not looking for agency support currently

Quick apply

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/ 2nd line support jobs in lutterworth, lec

IT Support Assistant

IT Service Desk Analyst

Senior Service Desk Advisor

1st / 2nd Line Support Engineer

Service Desk Analyst

IT Support Analyst 2nd Line

Document Control and Information Lead

Test Analyst

2nd Line Engineer

Second Line IT Support Engineer

IT Support Technician

eCommerce Data Analyst

1st Line Application Support

Developer

Senior Security Analyst

Developer / Senior Developer

APS Engineer

Senior Developer

Lead Product Owner

Senior Test Analyst

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