Customer engineer Work, Jobs in Lutterworth, Lec (with Salaries)

Customer Engineering Coordinator
Calor Gas Ltd —Warwick
- £26,500 a year
- Temporary
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
4d

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Customer Engineering Coordinator

Calor Gas Ltd -
Warwick

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Job details

Temporary | Fixed term contract
£26,500 a year
4 days ago

Benefits

Annual leave
Company pension
Private medical insurance
Employee discount
Paid volunteer time

Qualifications

Supplier ordering
Customer service call handling
Inbound customer enquiry call handling
Stakeholder collaboration
Stakeholder liaison
GCSE
UK GDPR
ERP software
Internal department liaison
Complaint handling
Purchase order creation
Procurement support
Continuous improvement
Customer interaction
Communication skills

Full job description

Job no: 509508
Work type: FTC / Temporary
Location: Warwick
Categories: Engineering

Customer Engineering Coordinator (12 months Fixed Term Contract)

The Point, Warwick
Full-time, Hybrid (3 days on site)
£26,500

About the Role

We’re looking for a customer-focused and organised professional to join Calor in a key operational support role. You’ll be responsible for the administration and coordination of gas-related emergencies, service orders and company asset maintenance, ensuring work is planned, communicated and delivered safely, compliantly and efficiently.

This is a varied role where no two days are the same. You’ll work with a wide range of internal teams, engineers, contractors and external customers, playing a vital part in delivering a high standard of customer service while supporting Calor’s safety and business objectives.

Shift pattern:

Working between 8:00am - 5:30pm Monday to Friday

Key Responsibilities

Create and manage work orders in line with Calor policies
Raise and manage purchase orders using Calor’s ERP system
Order materials, liaise with suppliers and arrange delivery of parts to site
Use external systems and search tools to support work planning and order accuracy
Review cancellations and aborts, arranging follow-up appointments where required
Support work order completion, accountancy and closure (TECO) processes
Manage cases within Calor’s CRM system and maintain accurate records
Handle inbound calls and queries from customers, engineers, depots and contractors in line with SLAs
Respond to customer communications within agreed timescales, issuing holding responses where necessary
Produce customer correspondence using Calor-approved templates and formats
Ensure GDPR compliance at all times when handling customer information
Take ownership of customer queries and complaints through to resolution
Promote Calor services where appropriate, delivering professional and empathetic communication
Work collaboratively with colleagues and departments, sharing best practice
Contribute to continuous improvement of processes and customer experience

What We’re Looking For

Excellent written and verbal communication skills
Strong interpersonal skills with a calm, confident and professional manner
Ability to use initiative, analyse information and solve problems effectively
A flexible team player with a strong customer-focused mindset
Resilient and tenacious, with the drive to achieve team and business goals
Previous experience in a customer service or call centre environment is desirable but not essential
Educated to GCSE standard (or equivalent), including English and Mathematics

Why Join Calor?

Be part of a business where safety and customer service are central to everything we do
Work in a varied role with exposure to operational, planning and customer support activities
Develop transferable skills across systems, coordination, and stakeholder management
Join a supportive team with opportunities to learn and progress within the organisation

What we can offer you?

25 days annual leave plus 8 Bank Holidays
Private Medical Insurance
Company Pension Scheme (Salary sacrifice - single matched contributions to 7.5%)
Life Assurance
Staff discounts on gas
Shopping discounts
1 day per year to volunteer for a charitable cause

Advertised: 17 Aug 2026 GMT Daylight Time
Applications close: 31 Aug 2026 GMT Daylight Time

Apply Now

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