Customer service supervisor Work, Jobs in Lutterworth, Lec (with Salaries)

Guest Service Supervisor
Holiday Inn Express Leicester —Leicester
- £27,000 - £28,000 a year
- Part-time
- Hospitality
- Bar
- Hotel
Quick apply
13d
Canteen Supervisor
Farmfoods —Daventry
- £14.63 an hour
- Full-time
- Warehouse experience
- Annual leave
- Employee discount
Quick apply
2d
Shift Manager
Farmfoods —Daventry
- £38,000 a year
- Weekend availability
- Human resources
- Warehouse experience
- Leadership
- Annual leave
- Employee discount
Quick apply
1d
Customer Service Team Leader
DFDS UK & Ireland —Kettering
- Monday to Friday
- Supervising experience
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
11d
Customer Service Team Leader
Brett Martin Daylight Systems —Coventry
- Full-time
- Microsoft Excel
- Management
- Customer service
- Free parking
- Annual leave
Quick apply
8d
Full Time Supervisor
Market Harborugh Esquires Coffee —Market Harborough
- £12.71 - £13.25 an hour
- Full-time
- Serving
- Hospitality
- Culinary experience
- Employee discount
Quick apply
5d
BCAL Operations Team Leader (Specialist Logistics)
BCA Logistics —Birmingham
- £16.30 an hour
- Analysis skills
- Travel
Quick apply
6d
Supervisor
Holland & Barrett —Northampton
- £14 an hour
- Part-time
- Customer service
- Leadership
- Store discount
- Annual leave
Senior Supervisor
Beacon Hill Kitchen & Deli Ltd —Woodhouse
- From £13 an hour
- Weekend availability
- Serving
- Hospitality
- Supervising experience
Quick apply
10d
Customer Services Supervisor
The Peninsular and Oriental Steam Navigation Company —Coventry
- Customer service
- SharePoint
- Communication skills
Quick apply
9d
Senior Supervisor - Hospitality
The Old Post Office Tearoom —Leicester
- From £13 an hour
- Weekend availability
- Serving
- Hospitality
- Supervising experience
Quick apply
10d
Supervisor - Northampton - Part time
Gravity —Northampton
- £13.13 an hour
- Part-time
- Supervising experience
- Leadership
- Employee assistance programme
1d
Night Shift Service Delivery Frontline Manager
Crown SDS (Service Delivery Solutions) —Tamworth
- From £36,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Store discount
- Health & wellbeing programme
Quick apply
6d
Wedding, Banqueting and Social Events Supervisor
Kew Green Hotels - Commercial Hub —Rugby
- Part-time
- Sales
- Hotel
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
6d
Bar/Restaurant Supervisor,manager
Greens Kenilworth —Kenilworth
- £25,597.42 - £35,000.00 a year
- Part-time
- Hospitality
- Bar
- Culinary experience
- Employee discount
Quick apply
8d
Sales - Supervisor
New Look —Leamington Spa
- Part-time
- Microsoft Word
- Communication skills
Inbound Supervisor
JD.COM INTERNATIONAL UK LTD —Coventry
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Restaurant Shift / Floor Manager
Tim Hortons —Leicester
- £13.37 an hour
- Full-time
- Restaurant management
- IT
- Leadership
- Employee discount
Quick apply
Admin Team Leader
Eurest —Solihull
- £14.36 an hour
- Full-time
- Customer service
- Organisational skills
- Communication skills
14d
Assistant Store Manager
Mountain Warehouse —Leamington Spa
- Full-time
- Customer service
- Merchandising
- Warehouse experience
- Annual leave
- Employee assistance programme
Quick apply
9d

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Guest Service Supervisor

Holiday Inn Express Leicester
Leicester

Quick apply

Job details

Part-time
£27,000 - £28,000 a year
13 days ago

Qualifications

Hospitality
Multilingual
Supervising experience
Guest services
Leadership
Hotel experience

Full job description

We are looking for a hard working dedicated, strong leader in the Hospitality sector, this person must have stong leadership skills and be able to deal with pressure situations.

we want somebdoy who can lead from the front and use their own initiave to ensure the hotel team is working efficently.

This position will oversee and support the running of both Reception and Nights team

People

To aid and assist guests throughout their stay in a friendly and professional manner
To be fully aware of daily activities in the hotel
To maintain good working relationships with colleagues in the Reception area and other departments of the hotel
To be able to take a reservation in the absence of the Reservations team ensuring that all information is correctly recorded
To attend training when required,
To fully understand and execute all shift operations and tasks working to shift checklists
To constantly improve and develop product knowledge to maximise quality of service
To be able to be cross-train in other departments to develop individual potential.

Quality

Lead the team and ensure that all guests are looked after
Ensure telephones are answered promptly and correctly to maximize business and minimize guest frustration.
To take appropriate action to resolve guest complaints
To actively seek solutions to improve IHG Heartbeat Scores.
To be aware of guest feedback on IHG Social Listening Tool.
To ensure that guest details/history are accurately maintained to ensure individual needs are recognized and adds value to the guest experience.
To directly co-ordinate the activities of all outlets, thus ensuring high standards of cleanliness and service are maintained throughout in order to reflect the brand standards on all occasions.
To ensure routine maintenance is carried out in your areas of responsibility, reporting any damage, wear and tear. To complete bar duties, including setting up replenishing of stocks, serving guests, cleaning tables and washing glasses.
Setting up, preparation, service and clearing breakfast including using the dishwasher and general cleaning and tidying.
Public area maintenance including replenishing of vending area and toilet supplies.
Preparation and clearing of meeting rooms.
Ensure the team maintain the hotel, collect any litter, remove/report hazards
To ensure compliance throughout the department and hotel with brand, hotel and company operating standards.
To be fully conversant with the Hotel policy on:
Fire & Evacuation
Security procedures
Health & safety policy
Personnel & Training procedures
To serve guests in a friendly and professional manner

Profit

Participate in guest activities that promote the hotel product and its services
To create and take advantage of sales opportunities in order to maximise hotel revenue
To be fully aware of the hotel facilities and promote them whenever possible
To answer telephones promptly and correctly to maximise business and minimise guest frustration
To be consistently aware of the hotel’s availability and sell rooms at the best possible rate
To maintain a high level of awareness of local competitors and trends
To remain focused on sales and standards

General

Comply with the company codes of conduct at all times
Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals
Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries
Understand your role and responsibilities in terms of the hotel Health & Safety Policy including completion of all mandatory training
Familiarise yourself with emergency and evacuation procedures
Understand your responsibilities with regards to security
Proactively pursue all practices in line with Company environmental and energy saving initiatives
Have a flexible approach to the hours you are required to work to meet the needs of the business

Job Type: Part-time

Pay: £27,000.00-£28,000.00 per year

Application question(s):

Working in a Hotel

Experience:

Supervising: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

customer service supervisor jobs in lutterworth, lec

Guest Service Supervisor

Canteen Supervisor

Shift Manager

Customer Service Team Leader

Customer Service Team Leader

Full Time Supervisor

BCAL Operations Team Leader (Specialist Logistics)

Supervisor

Senior Supervisor

Customer Services Supervisor

Senior Supervisor - Hospitality

Supervisor - Northampton - Part time

Night Shift Service Delivery Frontline Manager

Wedding, Banqueting and Social Events Supervisor

Bar/Restaurant Supervisor,manager

Sales - Supervisor

Inbound Supervisor

Restaurant Shift / Floor Manager

Admin Team Leader

Assistant Store Manager

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