it service desk Work, Jobs in lutterworth, lec (with Salaries)

IT Service Desk Analyst
Nationwide Platforms —Lutterworth
- £26,000 - £27,000 a year
- Customer service
- IT
- Annual leave
- Employee discount
IT Service Desk Technician
Phenna Group —Leicester
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
IT Service Desk Specialist
The Watches of Switzerland Group —Leicester
- Rotating shift
- Microsoft Outlook
- Customer service
- Windows
- Employee assistance programme
Service Desk Analyst
Sysco —Tamworth
- Full-time
- Bilingual
- Customer service
- English
Service Desk Analyst
PA Housing —Leicester
- £34,140 - £35,590 a year
- Call to connect
- Hybrid work
- Azure
- Microsoft Office
- Annual leave
- Employee discount
4d
IT Service Desk Apprentice
QA Apprenticeships —Loughborough
- £25,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
4d
Service Desk Analyst (First Line)
Sytner Group —Leicester
- Full-time
- IT
- Communication skills
- Employee discount
1d
IT Analyst
SPACE VERVE LIMITED —Coventry
- £24,420.00 - £45,724.89 a year
- Full-time
- Hybrid work
- Windows
- Microsoft Office
- Analysis skills
- Free parking
Quick apply
11d
IS Service Desk Technician
Gallagher —Warwick
- Azure
- IT
- Communication skills
14d
Support Engineer - Mobile (Northamptonshire)
RM Education Limited —Desborough
- Maintenance
- IT
- School
IT Support Engineer
UK Business College (UKBC) —Leicester
- Full-time
- Software troubleshooting
- Windows
- Microsoft Office
Quick apply
4d
Help Desk Engineer
PCS Business Systems —Kettering
- Customer service
- Communication skills
1st / 2nd Line Support Engineer
Billing Finance —Northampton
- £30,000 a year
- Hybrid work
- Azure
- Windows
- Computer networking
- Employee assistance programme
IT Field Service Engineer
Zenzero Solutions —Coventry
- Azure
- IT
- Leadership
Second Line IT Support Engineer
Novacroft —Northampton
- £35,000 - £38,000 a year
- Full-time
- Azure
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
Tier 1 IT Engineer
wavenet —Solihull
- Full-time
- Azure
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
8d
Senior IT Infrastructure Engineer
World of Books —Baginton
- Full-time
- Windows
- IT
- Communication skills
Field Engineer
PCS Business Systems —Kettering
- English
- In-person
Junior Support Engineer
Agriculture & Horticulture Development Board (AHDB) —Coventry
- £25,000 - £29,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Presentation skills
- Annual leave
- Employee assistance programme
2d
Technical Support Manager
Portman Finance Group —Northampton
- Microsoft Access
- Azure
- Salesforce
- Annual leave
Quick apply
14d

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IT Service Desk Analyst

Nationwide Platforms -
Lutterworth

Apply Now

Job details

Permanent
£26,000 - £27,000 a year

Benefits

Annual leave
Company pension
Employee discount

Qualifications

Customer service
ITIL
ServiceNow
IT

Full job description

We are recruiting for a Service Desk Analyst to join the IT team at our Head Office in Lutterworth.

As a Service Desk Analyst, you will provide consistent, excellent, and trusted end-user support to >700 colleagues across our UK business. Key day to day tasks will include - Incident Management, Request Fulfilment (including Starter Mover Leaver processes - SML), maintenance and audit tasks, and maintenance of the knowledge base.

Effective prioritisation and strong customer service skills are essential.

In return you will receive a Competitive Salary from £26,000 (Depending on experience), 25 Days annual leave plus bank holidays, Westfield Health Cash Plan, Life Assurance, Auto Enrolment Pension Scheme & Lifestyle Benefits – Discount on selected on high street stores.

Responsibilities include:

Logging and managing incidents, access management and requests from internal users via ServiceNow “self-service” portal & high priority telephone calls.
Provide 1st/2nd line technical support – Basic troubleshooting of IT related incidents & problems.
Supporting users with hardware, software, telephony & cloud applications.
Responsible for ensuring all tickets raised contain a suitable amount of detail for further support from 2nd and 3rd line teams, where appropriate.
Highlighting trends and potential significant/major incidents to the Group IT Service Manager.
Managing escalations, including communicating to and engaging the appropriate colleagues.
Updating knowledge base with details of common issues which users (colleagues) can search for and self-serve.
Passing & escalating calls to 3rd line support analysts if the problem is more complex.
Prioritising and managing several tasks concurrently.
Ensure asset database is maintained and kept up to date.
Providing support / mentoring to IT Apprentice and future recruitments.

The ideal candidate will have/be:

Experience within IT Service Delivery.
Service Desk experience – Managing IT Tasks & setting business expectations through good communications.
Some knowledge of ITIL or other industry-recognised IT frameworks.
Good attention to detail in all aspects of work.
Ability to prioritise and work under pressure.
Ability to learn new skills quickly and thoroughly.

Part of the Loxam Group, Nationwide Platforms are the UK's leading specialist provider of Powered Access rental equipment, with the largest and broadest fleet, local depots spread across the country and our wealth of experience partnering with companies in a variety of sectors including Construction, Warehouse & Distribution, Aviation, Facilities Management, Industrial Services, Telecoms and Media, our customers can depend on us to provide the right solution to support their every working at height need.

At Nationwide Platforms, your safety is absolutely our priority. Our award winning BlueSky Solutions and Training division offer our customers access to the latest and safest ways to work and through long standing partnerships with our manufacturers, we will always provide equipment that will lead the way to a safer industry. Some of our innovations include the award-winning secondary guarding systems and Harness ON™, a range of pioneering Material Handling Attachments (MHAs), and the SkySentry™ control and monitoring system.

At Nationwide Platforms, we are dedicated to fostering a diverse, equitable, and inclusive workplace. We recognise that a variety of perspectives, experiences, and backgrounds is crucial to our success in the Powered Access industry. Our commitment is to ensure that every employee feels respected, valued, and supported in their work environment

Apply Now

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it service desk jobs in lutterworth, lec

IT Service Desk Analyst

IT Service Desk Technician

IT Service Desk Specialist

Service Desk Analyst

Service Desk Analyst

IT Service Desk Apprentice

Service Desk Analyst (First Line)

IT Analyst

IS Service Desk Technician

Support Engineer - Mobile (Northamptonshire)

IT Support Engineer

Help Desk Engineer

1st / 2nd Line Support Engineer

IT Field Service Engineer

Second Line IT Support Engineer

Tier 1 IT Engineer

Senior IT Infrastructure Engineer

Field Engineer

Junior Support Engineer

Technical Support Manager

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