Community Associate - Regus (IWG) - Franchise (Celvista)
Please note, you will be employed by a Regus Franchise Owner - Estate & lettings.
Regus, the world's leading provider of flexible workspace solutions, is seeking a dynamic and energetic Community Associate to join our vibrant team. With over 3,500 locations spread across 120 countries, Regus is revolutionizing the way people work. We create innovative, collaborative environments that empower professionals to achieve their goals and thrive in their careers. As a Community Associate, you will be at the forefront of this exciting transformation, connecting diverse professionals and fostering a thriving community within our flexible workspaces.
The opportunity
Are you ready to embark on a dynamic journey where no two days are the same? As a Community Associate at Regus, you will be the driving force behind our vibrant workspace community, ensuring an unforgettable experience for our valued members. You will be responsible for curating a supportive and inspiring environment, where professionals from various industries come together to connect, collaborate, and create amazing opportunities.
A typical day at Regus
- Foster an Engaging Community: Be the heart and soul of our workspace by building meaningful relationships with our members, understanding their needs, and creating a sense of belonging within the community.
- Deliver Exceptional Service: Provide outstanding customer service to all members and guests, offering assistance with a smile, managing inquiries, and ensuring a seamless experience throughout their visit.
- Space Management: Maintain a clean, well-organized, and inviting workspace, ensuring that all common areas are consistently presentable and equipped with necessary supplies.
- Event Coordination: Plan and execute exciting community events, workshops, and networking sessions that bring professionals together, foster collaboration, and inspire creativity.
- Sales Support: Collaborate with the sales team to showcase the benefits of Regus to potential clients, conducting tours of the workspace and highlighting the unique features of our flexible solutions.
- Administrative Tasks: Handle various administrative duties, including managing mail and packages, maintaining accurate records, and providing support to the centre manager.
- Second in Command: Ability to take charge on occasion when the centre manager is away and unavailable.
About you
We’re looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be:
- Passionate about creating a vibrant community and supporting professionals in achieving their goals.
- Excellent interpersonal skills with the ability to connect and build relationships with individuals from diverse backgrounds.
- Exceptional customer service skills with a genuine desire to exceed expectations.
- Strong organizational and multitasking abilities to manage various responsibilities simultaneously.
- Proactive and adaptable, thriving in a fast-paced, ever-changing environment.
- Excellent verbal and written communication skills with keen attention to detail.
- Proficient in using technology and Office 365 to a good degree.
- A self-starter who can add value even when not being given directive.
What we offer
On top of a fair salary package you’ll enjoy:
- A great induction programme at different Regus buildings nationally
- A bright and inspiring work environment with great networking opportunities
- Training and development opportunities in sales and technology
- A support collaborative network of Regus members
- Access to IWG centres globally
- Unlimited teas and coffees
A full driving license and access to a car is essential.
Job Type: Full-time
Pay: £26,436.80 per year
Benefits:
- Company events
- Company pension
Education:
- GCSE or equivalent (required)
Experience:
- Real Estate: 1 year (required)
- Customer service: 2 years (required)
- Administrative: 2 years (required)
Language:
Licence/Certification:
- Driving Licence (required)
Work Location: In person
