service agent Work, Jobs in lutterworth, lec (with Salaries)

Patient Contact Agent
University Hospitals Coventry and Warwickshire NHS Trust —Coventry
- £25,272 a year
- Full-time
- Communication skills
8d
Residential Property Legal Assistant
Davisons Law —Rugby
- Full-time
- Administrative experience
- IT
- Typing
- Annual leave
- Referral programme
Quick apply
4d
Administrator
British Summer School —Oakham
- £691.19 - £774.62 a week
- Weekend availability
- School
Lounge Services Team Member Host Casual- Earlies
Swissport International AG —Birmingham
- £13.49 an hour
- Hospitality
- Bar
- Computer literacy
- Free parking
- Employee assistance programme
2d
Service Controller
Hygenie Ltd —Hinckley
- £29,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
16h
Payroll & Client Services Administrator (Part-Time)
The Business Hut Ltd —Market Harborough
- £14.50 - £16.50 an hour
- Part-time
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
2d
Viewing Agent
Property Report Management Services —Leamington Spa
- Up to £15 an hour
- Administrative experience
- Organisational skills
- Flexible schedule
Quick apply
6d
Call Agent - Band 2 Part Time
Coventry and Warwickshire Partnership NHS Trust —Coventry
- £25,272 a year
- Part-time
- Word processing
- Data entry
- Organisational skills
- Annual leave
- Employee assistance programme
3d
Call Handler
SinglePointCalls Ltd —Daventry
- £13.00 - £15.50 an hour
- Temporary
- Microsoft Word
- Microsoft Outlook
- Data entry
- Free parking
- Health & wellbeing programme
Quick apply
4d
Property Manager
University Hospitals Coventry and Warwickshire NHS Trust —Coventry
- £49,387 - £56,515 a year
- Full-time
- Analysis skills
- Communication skills
9d
Automotive Helpdesk Agent
MSX International —Coventry
- Up to £42.17 an hour
- Full-time
- Remote
- Annual leave
Quick apply
Legal Assistant (Conveyancing)
GloverPriest —Wellingborough
- Word processing
- Communication skills
Lounge Services Team Member Host -Multi-Host
Swissport International AG —Birmingham
- £13.49 an hour
- Part-time
- Hospitality
- Bar
- Computer literacy
- Free parking
- Employee assistance programme
1d
Sales Negotiator/Administrator
Crowhurst Gale Estate Agents —Bilton
- £24,420.00 - £36,538.74 a year
- Full-time
- Microsoft Excel
- Administrative experience
- Organisational skills
Quick apply
11h
Admin Administrator
Home Image Media —Hinckley
- £12.50 - £17.50 an hour
- Part-time
- Hybrid work
- Customer service
- Computer literacy
- Accounting
- Work from home
- Referral programme
Quick apply
Cover Receptionist
LAH Property Marketing —Milton Keynes
- £12.90 - £14.24 an hour
- Customer service
- Front desk
- Communication skills
- Referral programme
Quick apply
4d
Senior lettings Negotiator
SE Properties Estate Agents Limited —Nuneaton
- £24,420 - £30,000 a year
- Full-time
- Administrative experience
- Organisational skills
- In-person
Quick apply
Centre Manager
British Summer School —Oakham
- £1,048.11 - £1,174.62 a week
- Weekend availability
- Leadership
- School
- Annual leave
Senior Planning Officer
Avalon —Northampton
- £32.69 - £45.00 an hour
- Temporary
- Hybrid work
- No degree
Environmental Health Officer
Coventry City Council —Coventry
- £39,152 - £46,142 a year
- Hybrid work
- IT
7d

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Patient Contact Agent

University Hospitals Coventry and Warwickshire NHS Trust -
Coventry

Apply Now

Job details

Full-time
£25,272 a year
8 days ago

Qualifications

Communication skills

Full job description

The post holder will be joining our Performance & Informatics (P&I) department, who are well respected and the largest of our corporate services. The P&I portfolio encompasses Business Intelligence & Informatics, Information Systems Development, Clinical Coding, Data Quality, Patient Access and Cancer Services.

P&I work cross functionally to support the Trusts operational delivery of both national and internal targets which ensures the highest standards of patient care are delivered. A robust Performance Management Framework is embedded across UHCW that tracks and evaluates progress and supports both operational and clinical governance frameworks.

New opportunities at a national level are being developed by P&I in areas of health inequality, waiting list management and system working. Most notably working innovatively to develop the ‘Health Equity and the Right to Treatment’ (HEARTT) tool which culminated in being awarded the ‘Innovation and Improvement in Reducing Healthcare Inequalities Award’ at the prestigious Health Service Journal Awards in 2022.

As a Patient Contact Agent, you will enjoy working directly with patients and/or customers to resolve their queries and recognise the importance of first-class communication skills to achieve customer satisfaction. The primary objective is to provide:

Excellent customer service

Effective and timely resolution of queries received.

To support the Trust in providing quality care to its patients

Deal with all telephone calls relating to the outpatient appointment system, ensuring all calls are dealt with in a polite, pleasant, and professional manner.

Book new and follow-up appointments according to the Patient Access policy ensuring that all appointments are made using Direct and Partial booking systems and within waiting time targets.

Record patients on the patient administration system according to data quality standards and the Patient Access Policy

Please be advised that sponsorship is not eligible for this post.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Obtain confidential information from patients or their relatives and record this on the hospital’s computerised system.

To cover the work of colleagues during periods of absence and peak workloads.

Ensure that all Trust wide standards are maintained and monitored to improve the quality and total care to all who come in contact with services provided by University Hospitals Coventry & Warwickshire NHS Trust.

Comply with the principles of risk management including health and safety legislation, promoting high standards and acting immediately on hazards or unsafe practices in conjunction with other staff.

For further details of the role please see the attached job description.

Apply Now

Refine Your Search

service agent jobs in lutterworth, lec

Patient Contact Agent

Residential Property Legal Assistant

Administrator

Lounge Services Team Member Host Casual- Earlies

Service Controller

Payroll & Client Services Administrator (Part-Time)

Viewing Agent

Call Agent - Band 2 Part Time

Call Handler

Property Manager

Automotive Helpdesk Agent

Legal Assistant (Conveyancing)

Lounge Services Team Member Host -Multi-Host

Sales Negotiator/Administrator

Admin Administrator

Cover Receptionist

Senior lettings Negotiator

Centre Manager

Senior Planning Officer

Environmental Health Officer

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