technical specialist Work, Jobs in lutterworth, lec (with Salaries)

IT Service Desk Analyst
Nationwide Platforms —Lutterworth
- £26,000 - £27,000 a year
- Customer service
- IT
- Annual leave
- Employee discount
13d
WordPress Developer & Client Manager
Hear Care Direct —Lutterworth
- £39,000 - £41,000 a year
- Full-time
- Hybrid work
- Management
- Analysis skills
- Bachelor's degree
- Free parking
Quick apply
22h
Field Service Engineer
ZEISS Group —Lutterworth
- Full-time
- Customer service
- Travel
- Communication skills
Project Manager
Walker & Sloan —Rugby
- Up to £65,000 a year
- Project management
- Organisational skills
- Communication skills
Learning Design & Delivery Specialist
BELFOR UK Ltd —Tamworth
- Up to £40,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- In-person
- Communication skills
- Employee assistance programme
- Life insurance
Quick apply
3D Digital Biomedical Engineer
University Hospitals Coventry and Warwickshire NHS Trust —Coventry
- £49,387 - £56,515 a year
- Full-time
10h
Specialist Customer Care Advisor - Telephony
Barclays —Northampton
- £27,700 a year
- Customer service
- Computer literacy
- Administrative experience
Medical Education ICT and AV Technician
University Hospitals Coventry and Warwickshire NHS Trust —Coventry
- £28,392 - £31,157 a year
- Full-time
- Microsoft Powerpoint
- Customer service
2d
Technical Specialist
M Group —Warwick
- Engineering
- Business development
- Bachelor's degree
- Employee discount
3d
Senior SEO/PPC Specialist
Hear Care Direct —Lutterworth
- £38,000 - £40,000 a year
- Full-time
- Management
- Analysis skills
- Bachelor's degree
- Free parking
Quick apply
23h
Technical Lead
Serco Group —Solihull
- £55,000 a year
- Full-time
- Microsoft Access
- Azure
- Mentoring
- Employee assistance programme
- Employee discount
1d
Business Support – New Business
Ultimate Finance —Lutterworth
- Sales
- Customer service
- Administrative experience
Document Control and Information Lead
National Grid —Warwick
- £48,374.00 - £57,012.50 a year
- Project management
- Organisational skills
- SharePoint
5d
Powered Access Customer Support Engineer
Nationwide Platforms —Leicester
- £33,000 a year
- Monday to Friday
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Employee discount
Technical Project Manager
Hive Composites —Loughborough
- £40,000 - £55,000 a year
- Full-time
- PMP
- Project management
- Travel
- Free parking
- Sick pay
Quick apply
5d
Pathology Order Communications Specialist
University Hospitals Coventry and Warwickshire NHS Trust —Coventry
- £39,959 - £48,117 a year
- Full-time
- Maintenance
- Communication skills
1d
Quality Specialist
Steris —Syston
- Full-time
- Microsoft Excel
- Communication skills
Quality Engineer
Sigma Components Limited —Hinckley
- £35,000 - £46,000 a year
- Full-time
- Analysis skills
- Product management
- Quality control
- Free parking
- Health & wellbeing programme
Quick apply
Mechanical Design Engineer (Degree Apprentice)
Triumph Motorcycles —Hinckley
- Full-time
- Hybrid work
- Engineering
Technical Supervisor (Materials)
Loughborough University —Loughborough
- £35,608 - £46,049 a year
- Full-time
- Hybrid work
- Laboratory experience
- University
- School
14d

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IT Service Desk Analyst

Nationwide Platforms -
Lutterworth

Apply Now

Job details

Permanent
£26,000 - £27,000 a year
13 days ago

Benefits

Annual leave
Company pension
Employee discount

Qualifications

Customer service
ITIL
ServiceNow
IT

Full job description

We are recruiting for a Service Desk Analyst to join the IT team at our Head Office in Lutterworth.

As a Service Desk Analyst, you will provide consistent, excellent, and trusted end-user support to >700 colleagues across our UK business. Key day to day tasks will include - Incident Management, Request Fulfilment (including Starter Mover Leaver processes - SML), maintenance and audit tasks, and maintenance of the knowledge base.

Effective prioritisation and strong customer service skills are essential.

In return you will receive a Competitive Salary from £26,000 (Depending on experience), 25 Days annual leave plus bank holidays, Westfield Health Cash Plan, Life Assurance, Auto Enrolment Pension Scheme & Lifestyle Benefits – Discount on selected on high street stores.

Responsibilities include:

Logging and managing incidents, access management and requests from internal users via ServiceNow “self-service” portal & high priority telephone calls.
Provide 1st/2nd line technical support – Basic troubleshooting of IT related incidents & problems.
Supporting users with hardware, software, telephony & cloud applications.
Responsible for ensuring all tickets raised contain a suitable amount of detail for further support from 2nd and 3rd line teams, where appropriate.
Highlighting trends and potential significant/major incidents to the Group IT Service Manager.
Managing escalations, including communicating to and engaging the appropriate colleagues.
Updating knowledge base with details of common issues which users (colleagues) can search for and self-serve.
Passing & escalating calls to 3rd line support analysts if the problem is more complex.
Prioritising and managing several tasks concurrently.
Ensure asset database is maintained and kept up to date.
Providing support / mentoring to IT Apprentice and future recruitments.

The ideal candidate will have/be:

Experience within IT Service Delivery.
Service Desk experience – Managing IT Tasks & setting business expectations through good communications.
Some knowledge of ITIL or other industry-recognised IT frameworks.
Good attention to detail in all aspects of work.
Ability to prioritise and work under pressure.
Ability to learn new skills quickly and thoroughly.

Part of the Loxam Group, Nationwide Platforms are the UK's leading specialist provider of Powered Access rental equipment, with the largest and broadest fleet, local depots spread across the country and our wealth of experience partnering with companies in a variety of sectors including Construction, Warehouse & Distribution, Aviation, Facilities Management, Industrial Services, Telecoms and Media, our customers can depend on us to provide the right solution to support their every working at height need.

At Nationwide Platforms, your safety is absolutely our priority. Our award winning BlueSky Solutions and Training division offer our customers access to the latest and safest ways to work and through long standing partnerships with our manufacturers, we will always provide equipment that will lead the way to a safer industry. Some of our innovations include the award-winning secondary guarding systems and Harness ON™, a range of pioneering Material Handling Attachments (MHAs), and the SkySentry™ control and monitoring system.

At Nationwide Platforms, we are dedicated to fostering a diverse, equitable, and inclusive workplace. We recognise that a variety of perspectives, experiences, and backgrounds is crucial to our success in the Powered Access industry. Our commitment is to ensure that every employee feels respected, valued, and supported in their work environment

Apply Now

Refine Your Search

technical specialist jobs in lutterworth, lec

IT Service Desk Analyst

WordPress Developer & Client Manager

Field Service Engineer

Project Manager

Learning Design & Delivery Specialist

3D Digital Biomedical Engineer

Specialist Customer Care Advisor - Telephony

Medical Education ICT and AV Technician

Technical Specialist

Senior SEO/PPC Specialist

Technical Lead

Business Support – New Business

Document Control and Information Lead

Powered Access Customer Support Engineer

Technical Project Manager

Pathology Order Communications Specialist

Quality Specialist

Quality Engineer

Mechanical Design Engineer (Degree Apprentice)

Technical Supervisor (Materials)

I want to receive the latest job alerts for technical specialist in lutterworth, lec

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