Customer service supervisor Work, Jobs in Lydd, Ken (with Salaries)

Customer Service Supervisor
IRATA International —Ashford
- £30,000 - £35,000 a year
- Full-time
- Management
- Customer service
- English
- Free parking
- Health & wellbeing programme
Quick apply
Assistant Restaurant Manager
Bridge Arms —Canterbury
- £34,000 - £40,000 a year
- Full-time
- Hospitality
- Administrative experience
- Supervising experience
Quick apply
Assistant Store Manager (Full-Time)
Pandora Jewelry —Canterbury
- £31,725 - £38,400 a year
- Part-time
- Sales
- Organisational skills
- Communication skills
- Employee discount
4d
Supervisor (Full-Time)
Pandora Jewelry —Canterbury
- £14.53 an hour
- Part-time
- Sales
- Customer service
- Driving
- Employee discount
6d
Customer Service Team Leader
William Hill —Hastings
- £27,941.96 a year
- Full-time
- Customer service
- Supervising experience
- Employee discount
15h
Team Leader
Card Factory —Bexhill
- £13 an hour
- Leadership
Store Leader
EE —Ashford
- Part-time
- Employee discount
Billing Administrator Team Leader
wavenet —Canterbury
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
Assistant Store Manager- Number One Shoes + Hannahs
Number One Shoes —Canterbury
- Full-time
- Sales
- Customer service
- Supervising experience
- Employee discount
- Flexible schedule
Shift Supervisor
Cobra Coffee —Folkestone
- £12.20 - £12.71 an hour
- Weekend availability
- English
- Supervising experience
- Employee discount
- Life insurance
10d
Restaurant Supervisor
Franco Manca —Canterbury
- £13.06 an hour
- Weekend availability
- Supervising experience
- Leadership
- Restaurant
- Employee assistance programme
- Employee discount
Quick apply
5h

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customer service supervisor jobs near lydd, ken

Customer Service Supervisor

IRATA International
Ashford

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Job details

Full-time
£30,000 - £35,000 a year

Benefits

Free parking
Health & wellbeing programme
Company pension
Private medical insurance
Gym membership
Free fitness classes

Qualifications

Management
Customer service
English
Numeracy
Statistical analysis
Content creation
Team management
Mentoring
Organisational skills
Leadership
Time management

Full job description

IRATA International is the leading worldwide authority on industrial rope access today. The IRATA rope access method has set the standard for safe working at height over the past 30 years with an unrivalled safety record. Its pioneers continually strive to promote global awareness of its efficient, safe and environmentally advantageous methods.

IRATA has over 850 member companies currently operating across 68 countries ranging across industry sectors such as oil and gas, construction, renewable energy, geo-technical and non-destructive testing. IRATA certification is widely recognised as the industry standard for rope access personnel and has over 140,000 qualified technicians worldwide who are trained to the highest standard based on the IRATA Training, Assessment and Certification Scheme (TACS).

Overview
This role will be responsible for the supervision of the Corporate Membership Services department, to ensure timely and effective service delivery. The primary duties will include overseeing service team members, developing and implementing service procedures/standards and maintaining internal and external client relationships to maximise efficiency.

Duties

Supervise day-to-day operations of the Corporate Membership Services team to ensure timely and accurate service delivery.
Conduct team meetings and briefings ensuring clear communication of priorities, expectations and business updates. Set objectives and perform team appraisals.
Lead and deliver staff onboarding, training, and development initiatives, maintain training records and assess competency.
Review individual and team performance, identify training and development opportunities.
Manage the implementation of meeting actions regarding the Corporate Membership Services Department.
Monitor the continued compliance of members to IRATA policy.
Maintain and enhance department databases and CRM systems to ensure accurate, real-time data.
Effectively manage and resolve complex or escalated issues in a timely manner, ensuring a professional approach and escalating to the Services Manager when appropriate.
Provide regular performance reports to the Services Manager.
Contribute to the development and documentation of departmental procedures and standards.
Ensure that the membership processes and record keeping are compliant with the IRATA data protection policy.
Communicate effectively with relevant external stakeholders.
Identify potential opportunities for improvement within the department.
Work closely with the Audit Compliance Officer and IRATA auditors.

Knowledge Skills and experience

Excellent interpersonal and customer service skills
Good numeracy and statistical analysis skills.
Strong leadership ability and inspirational team development skills.
Ability to prioritise workload, exercise good time-management and the ability to work to deadlines and excellent organisational skills.
Excellent interpersonal skills to engage with stakeholders.
Experience in providing training/coaching/mentoring to personnel.
Excellent communications skills including written content creation and stakeholder engagement
Proficient in verbal and written English.
Working knowledge of relevant software packages

Educations/Qualifications

Degree or equivalent professional or vocational qualification. (Preferable but not essential)
Previous experience of managing a team, and people management experience (Preferable but not essential)

Personal Characteristics

Excellent verbal, written, telephone and interpersonal skills.
Excellent organisational skills, including the ability to work to deadlines.
Highly motivated individual demonstrating drive and determination to succeed.
Positive and approachable manner.
Strategic thinking and problem-solving skills to effectively address challenges and identify opportunities for improvement.
Excellent attention to detail.
Ability to communicate, develop and sustain excellent working relationships at all levels with internal and external stakeholders.
To always represent IRATA in a positive and professional manner.
Demonstrates adaptability and flexibility with regard to working hours, readily adjusting to meet operational demands and support business continuity.
Be able to travel regionally and internationally from time to time.

Pay: £30,000.00-£35,000.00 per year

Benefits:

Company pension
Free fitness classes
Free parking
Gym membership
Health & wellbeing programme
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

customer service supervisor jobs in lydd, ken

Customer Service Supervisor

Assistant Restaurant Manager

Assistant Store Manager (Full-Time)

Supervisor (Full-Time)

Customer Service Team Leader

Team Leader

Store Leader

Billing Administrator Team Leader

Assistant Store Manager- Number One Shoes + Hannahs

Shift Supervisor

Restaurant Supervisor

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