Overview
We are seeking a dedicated and organised Post Office Counter Clerk to join our team. This role involves providing excellent customer service, managing postal transactions, and ensuring the smooth operation of the counter. The ideal candidate will possess strong administrative skills, be proficient with computer applications, and have a professional demeanour. This position offers an excellent opportunity for individuals looking to develop their experience within a busy postal environment. Waffle Lyme Regis opened a Post Office last September so it will require some Front of House duties as well.
Duties
- Greet customers warmly and assist with postal services including mailing, parcels, and money orders
- Process transactions accurately using relevant software and systems
- Manage cash register operations, including handling payments and issuing receipts
- Maintain organised records of transactions and customer information
- Provide information on postal products and services to customers
- Ensure the counter area remains clean, tidy, and well-stocked
- Handle phone enquiries professionally, providing prompt assistance or directing calls appropriately
- Assist with administrative tasks such as data entry, filing, and updating records
- Follow all health and safety procedures to ensure a safe working environment
Qualifications
- Previous office or clerical experience is preferred but not essential; training will be provided
- Strong organisational skills with the ability to multitask effectively in a busy environment
- Proficient computer skills including Microsoft Office (Word, Excel), Google Workspace, and data entry systems
- Excellent phone etiquette and communication skills
- Administrative experience demonstrating attention to detail and reliability
- Ability to work efficiently both independently and as part of a team
- Organised with good time management skills to prioritise tasks effectively
This role is ideal for motivated individuals seeking to utilise their administrative talents within a supportive postal service environment.
Pay: £12.75 per hour
Work Location: In person
