Head of customer service Work, Jobs in Lymm, Chs (with Salaries)

Head of Field Service Operations (UK & Ireland)
Envipco —Warrington
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Bachelor's degree
Quick apply
13d
Head of Owner Success
Sykes Holiday Cottages —Chester
- £70,000 - £80,000 a year
- Full-time
- Analysis skills
- Presentation skills
- Travel
Quick apply
Empty Homes Coordinator
Your Housing Group —Warrington
- £26,000 - £27,000 a year
- Full-time
- Remote
- Maintenance
- Organisational skills
- School
- Annual leave
- Employee discount
Quick apply
18h
Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
3d
Scheduler
Your Housing Group —Warrington
- £26,881.05 - £27,579.00 a year
- Full-time
- Remote
- Customer service
- Maintenance
- Organisational skills
- Annual leave
- Employee discount
Quick apply
8d
Head of Corporate Relationships
Together —Cheadle
- Full-time
- Management
- Leadership
Quick apply
Head of Mobilisation & Programme Delivery
Envipco —Warrington
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Business
Quick apply
13d
Customer Service Manager X2
Kroo Bank Ltd —Manchester
- Full-time
- Hybrid work
- Customer service
- Travel
- Financial services
- Annual leave
Quick apply
14d
Head of Block
Legacie Management & Lettings —Liverpool
- £75,000 - £85,000 a year
- Driving
- In-person
- Phone etiquette
Quick apply
9d
Logistics Coordinator
Pixel Inspiration —Altrincham
- £27,000 a year
- Full-time
- Microsoft Word
- Spanish
- Microsoft Excel
- Free parking
- Store discount
Quick apply
Head of Block / Block Director
Legacie Management & Lettings —Manchester
- £75,000 - £100,000 a year
- Full-time
- Driving
- In-person
- Phone etiquette
Quick apply
3d
Operations & Administration Coordinator
GC Windows Ltd —Leigh
- £29,000 - £35,000 a year
- Full-time
- Microsoft Office
- IT
- Construction
- Annual leave
- Employee discount
Quick apply
14d
Head of Customer Experience
Imagine That! Wigan —Wigan
- £35,000 - £40,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
Quick apply
5d
Head of Service Delivery
Kudos Services —Warrington
- Up to £75,000 a year
- Full-time
- Business
- Employee assistance programme
- Life insurance
Quick apply
Group Head of Testing
Together —Cheadle
- Full-time
- Azure
- DevOps
- APIs
Quick apply
Head of Standards & Verification
Training Qualifications UK —Sale
- £65,000 a year
- Full-time
- Project management
- Continuous improvement
- Leadership
- Annual leave
- Life insurance
Quick apply
2d
Head of Shift Operations - Fulfil
THG Ingenuity —Warrington
- Management
Quick apply
9d
Head of Content
Arne Clo Ltd —Warrington
- Management
- Employee assistance programme
- Employee discount
Quick apply
14d
Senior Customer Service Manager
TeamGround Global Solutions Ltd —Liverpool
- £47,125.88 - £65,542.21 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Health & wellbeing programme
- Flexitime
Quick apply
17h
Sales & Loyalty Team Leader
SimpliSafe Ltd —Manchester Central
- £40,000 - £45,000 a year
- Full-time
- Management
- Sales
- Customer service
- Annual leave
- Employee assistance programme
Quick apply

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head of customer service jobs near lymm, chs

Head of Field Service Operations (UK & Ireland)

Envipco -
Warrington

Quick apply

Job details

Full-time
13 days ago

Qualifications

Engineering
Analysis skills
Bachelor's degree
Continuous improvement
Leadership
Communication skills

Full job description

Summary of Position: We are seeking an experienced and results-driven Head of Field Service Operations to lead all field-based operations across the UK and Ireland. This strategic leadership role is responsible for the successful delivery of a large-scale Reverse Vending Machine (RVM) rollout programme, alongside the ongoing management of a nationwide field service operation. Leading a team of Field Operations Managers and a significant engineering workforce, you will drive operational excellence, service performance, workforce scalability, and customer satisfaction while ensuring safe, efficient, and consistent delivery across all regions.

Key Responsibilities:

Lead and develop a national field operations function, providing direction and support to Field Operations Managers and regional engineering teams.
Oversee the successful delivery of a large-scale installation programme, ensuring rollout targets, milestones, and timelines are achieved.
Ensure field service operations consistently meet customer SLAs, contractual requirements, and operational performance standards.
Monitor and improve key operational metrics, including productivity, utilisation, first-time fix rates, backlog management, and service efficiency.
Establish a high-performance culture focused on accountability, continuous improvement, and operational excellence.
Drive workforce planning, recruitment, onboarding, and capability development to support both rollout and ongoing service demands.
Act as the senior escalation point for field-related operational issues, ensuring timely resolution and effective risk management.
Collaborate with cross-functional teams including Service Centre, Operations Support, Logistics, HR, and HSQE to optimise field performance.
Ensure all field activities comply with health, safety, quality, and environmental standards and legislation.
Provide clear reporting, performance insights, and strategic recommendations to the Director of Operations.

Degree or equivalent experience in Operations, Engineering, or related field
Proven experience leading large-scale, multi-region field service or installation operations.
Experience managing regional leadership teams and large field-based engineering workforces.
Strong track record delivering SLA-driven service operations and time-critical rollout programmes.
Demonstrated success driving operational performance through KPI management, workforce optimisation, and continuous improvement initiatives.
Experience in field service, engineering, utilities, retail technology, infrastructure, or other asset-based operational environments.
Excellent leadership, stakeholder management, communication, and problem-solving skills.
Strong analytical and commercial awareness with the ability to use data to drive operational decision-making.
Ability to balance strategic leadership with hands-on operational execution in a fast-paced and rapidly evolving environment.

Envipco is committed to fostering a diverse and inclusive workplace. We encourage individuals from all backgrounds to apply.

If you are ready to take on a challenging and rewarding role at the forefront of environmental innovation, apply now to be a key player in our dynamic team.

Quick apply

Refine Your Search

head of customer service jobs in lymm, chs

Head of Field Service Operations (UK & Ireland)

Head of Owner Success

Empty Homes Coordinator

Head of Customer Experience

Scheduler

Head of Corporate Relationships

Head of Mobilisation & Programme Delivery

Customer Service Manager X2

Head of Block

Logistics Coordinator

Head of Block / Block Director

Operations & Administration Coordinator

Head of Customer Experience

Head of Service Delivery

Group Head of Testing

Head of Standards & Verification

Head of Shift Operations - Fulfil

Head of Content

Senior Customer Service Manager

Sales & Loyalty Team Leader

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