IT Support Engineer
Full Time / Permanent
Monday to Friday
On Site – Bumpers Farm, Chippenham, Wiltshire
Salary: £25,000 (£27,000 after 3 month probation period)
Career progression opportunities available for the right candidate!
Additional pay:
Additional benefits:
- Life assurance
- Private healthcare cover
- Incremental holiday entitlement
- Extra paid day off for your birthday
- Company sick pay scheme
- Attendance bonus
- Employee assistance programme
- Perkbox rewards
- Free fruit delivered weekly
- Free onsite parking
- Staff events
About us:
Executive Jet Support Ltd is a world leading provider of commercial aircraft, engines and airframe components to almost 300 operators in over 50 countries across the globe. We aim to develop long-term relationships and build trust and loyalty with our customers. We are a family-based company that is driven by pride in our company and pride in the support we provide for our customers. And we are a great company to work for!
About the role:
- Provide IT support to the EJS team, assisting with a variety of technical tasks to improve productivity and operational efficiency.
- Deliver technical assistance to end users, including troubleshooting and resolving issues related to laptops, mobile devices, printers, and other office hardware/software.
- Manage user accounts, permissions, and SharePoint structures, as well as provisioning IT equipment.
- Support data protection protocols and security standards such as MFA, VPN, and ISO 27001-aligned practices.
- Assist in IT projects
- Assist in creating and maintain knowledge base articles for both IT teams and end users.
- Work alongside senior IT engineers on security, infrastructure, and data analytics initiatives/Development.
- Learn and apply processes for extracting and analysing data from aircraft IPC/ records.
- Assist in running Crystal Reports and generating SQL scripts to import data into Quantum (Aviation ERP).
- Execute SQL queries in Quantum to update and correct data as required.
- Provide 1st and 2nd Line IT support across all teams in the business
- Provide excellent customer service to all teams in the business
About you:
We are seeking someone who is enthusiastic, adaptable, and eager to learn. The ideal candidate will have:
- Proven experience in an IT support role or similar position.
- A strong desire to develop advanced IT skills and technologies.
- Working knowledge of Microsoft 365 and Active Directory, including user creation and security group management.
- Familiarity with print servers (experience deploying printers via GPO or Intune is highly advantageous).
- Ability to build laptops using MDT or Autopilot.
- Solid troubleshooting skills for basic IT issues, with confidence to escalate when necessary.
- Understanding of network fundamentals and basic principles.
- Experience with Hyper-V virtual machine management.
- Previous exposure to an ITIL-controlled environment.
- Basic knowledge of CMD and PowerShell commands/scripts.
- Experience configuring network equipment at a basic level.
- Understanding of Windows DFS, security permissions, and Share permissions.
- Knowledge of SharePoint permissions and folder structures.
- Experience setting up users in an ERP system, ideally Quantum (Aviation ERP).
- Ability to follow technical guides provided by senior technicians.
- Exceptional attention to detail, methodical thinking, and problem-solving skills.
- Drive for self-learning and following new technology.
Why Join Us?
If you have the skills, ambition, and enthusiasm to grow within a professional aviation company, we would love to hear from you. This role offers a fantastic learning opportunity, exposure to advanced IT systems, and the chance to work alongside experienced professionals in a supportive environment.
Apply today by sending us your CV and a covering letter.
Job Type: Full-time
Pay: £25,000.00 per year
Benefits:
- Additional leave
- Company pension
- Cycle to work scheme
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
Work Location: In person
