back end Work, Jobs in lyneham, wil (with Salaries)

Customer Service Representative
Peak Technologies —Chippenham
- From £27,976 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- Microsoft Office
- Employee assistance programme
Quick apply
4d
Office Administrator
The Electrical Compliance Collective Ltd —Swindon
- £12.71 - £13.00 an hour
- Full-time
- English
- Microsoft Office
- Hotel
Quick apply
11d
Supply Chain Coordinator
GS Yuasa Battery Sales UK Ltd —Swindon
- £29,000 - £31,000 a year
- Full-time
- Microsoft Excel
- Customer service
- ERP systems
- Free parking
- Health & wellbeing programme
Quick apply
7d
Head of Ecommerce
Oak Furnitureland —Swindon
- £60,000 - £85,000 a year
- Full-time
- Sales
- Merchandising
- Analysis skills
- Free parking
- Employee assistance programme
14d
NHS Talking Therapies Trainee High Intensity Practitioner
Gloucestershire Health and Care NHS Foundation Trust —Stroud
- £39,959 - £48,117 a year
- Full-time
- University
- Travel
- Patient care
7d
Back End Specialist Launch Team
Ball Corporation —Devizes
- Data analysis skills
- English
- Computer skills
Quick apply
Assistant Quantity Surveyor
M Group —Melksham
- Maintenance
- Microsoft Office
- IT
- Annual leave
- Employee assistance programme
Trainee Logistics Coordinator
Smiths Gloucester Limited —Gloucester
- Articulated lorry
- Free parking
- Employee discount
Quick apply
8d
Service Desk Manager
Ecotricity —Stroud
- Hybrid work
- Bar
- AWS
- Leadership
- Employee discount
SQL Analyst
Ecotricity —Stroud
- £30,000 - £32,000 a year
- Hybrid work
- SQL
- Presentation skills
- Mentoring
- Employee discount
4d
Supervisor
Aramark —Swindon
- £13.50 an hour
- Weekend availability
- Customer service
- Leadership
- Communication skills
- Employee discount
3d
Care Assistant
HC-One - Avon Court —Chippenham
- £13.45 - £13.95 an hour
- Annual leave
- Employee assistance programme
Quick apply
Head of Technology Operations
Ecotricity —Stroud
- Hybrid work
- Leadership
- Employee discount
Roadside Technician Nights - Swindon
RAC —Swindon
- £42,921.87 - £60,000.00 a year
- Night shift
- Automotive diagnostics
Van Driver - Van, Fuel, Insurance Provided
Swift Delivery Logistics Ltd —Bristol
- £660 - £900 a week
- Full-time
- Heavy lifting
- Driving
- In-person
- Free parking
Quick apply
Senior Business Analyst (Production Team)
South Gloucestershire Council —Yate
- £45,091 - £48,226 a year
- Full-time
- Azure
- Analysis skills
- Agile
- Annual leave
- Employee discount
14d
Roadside Technician - Swindon
RAC —Swindon
- £36,400 - £61,000 a year
- Overtime
- In-person
- Automotive diagnostics
Senior Transformation Manager
Nationwide Building Society —Swindon
- £76,500 - £95,000 a year
- Temporary
- Communication skills
11h
Research Associate
University of Bath —Bath
- £38,784 - £46,049 a year
- Full-time
- Doctoral degree
- Engineering
- University
- Annual leave
- Employee discount
3d
Criminal Justice Recovery Worker
Turning Point —Trowbridge
- £25,870 - £30,265 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- IT
4d

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Customer Service Representative

Peak Technologies -
Chippenham

Quick apply

Job details

Full-time
From £27,976 a year
4 days ago

Benefits

Employee assistance programme

Qualifications

Customer service
Computer literacy
Microsoft Office
Customer support
Communication skills

Full job description

This role will be within the Peak Technologies Service Desk to provide an exceptional Customer Service experience to all Peak Technologies customers. Ensure that our customers enjoy a positive experience and receive timely responses to queries and requests. To be the owner of the customer technical issue/incident until it has been successfully resolved, escalating to internal colleagues and teams as appropriate. To represent the Customer in highlighting any service failings or improvement suggestions to the business.

You must have the right to work in the UK and be able to work from our Chippenham office on a hybrid working pattern.

The Role:

To investigate and resolve customer issues and incidents.
Troubleshooting via telephone and Mobile Device Management (MDM) tools of mobile and network hardware, applications, configurations and other technical issues.
To own the service level agreements as contracted to our customers, ensuring Peak Technologies delivers on its’ promises.
Ensure the Customer is kept fully informed of the steps taken to resolve their issue, especially important on longer investigative issues where multiple escalations are required.
Identify opportunities for training and development which would increase the capability of the team to better service the needs of Customers.
Act as Peak Technologies Major Incident Manager/Technical Lead for P1 issues where required. Attend and contribute to Customer chaired P1 Major Incident calls. Contribute to the write up of Major Incident Reports.
Support and configuration of Customer wireless networks, working primary with Peak Technologies partner technologies.
To provide support to other Customer facing teams within Peak Technologies.
Contribute to and attend Customer Service Reviews to represent Service Desk and receive feedback on the service delivered.

What We're Looking For:

Proven hands-on knowledge and understanding of the customer service process in a technical customer support environment.
Enthusiastic personality with excellent interpersonal skills to form effective working relationships with people at all levels.
Understanding of the key drivers to increase customer satisfaction – both in terms of quality and on time delivery.
Excellent verbal and written communication skills, especially telephone manner and email writing ability.
Computer literate and a good working knowledge of Microsoft Office.

What to Expect:

This role will be a 4 on - 3 off shift pattern, working a 40 hour week (so 4 10 hour days in the week). Note that with this role, we reserve the right to alter shifts based on business requirements and with the correct notice.
You'll have a hybrid working pattern, some office and some remote working days.
24/7 Employee Assistance Programme.
Private Medical Scheme, including dental, optical, and mental health support.
Health Cash Plan with cash back for dental, optical, physiotherapy and other wellbeing initiatives.
Access to a 24/7 GP service.
Life Assurance of 4x gross annual salary.

Want to Learn More?:
If this role sounds of interest to you, but you want to hear more - please contact us at [email protected].

About Peak Technologies:

Peak Technologies provides end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes. Peak Technologies' in-depth industry-specific experience, state-of-the-art solutions and managed services, and exemplary customer support provide transformational business solutions and results that deliver greater ROI and outstanding value.Peak Technologies serves as a trusted business partner for some of the world's largest companies, while also supporting local and regional customers with an extensive coverage footprint throughout North America and Europe.

Quick apply

Refine Your Search

back end jobs in lyneham, wil

Customer Service Representative

Office Administrator

Supply Chain Coordinator

Head of Ecommerce

NHS Talking Therapies Trainee High Intensity Practitioner

Back End Specialist Launch Team

Assistant Quantity Surveyor

Trainee Logistics Coordinator

Service Desk Manager

SQL Analyst

Supervisor

Care Assistant

Head of Technology Operations

Roadside Technician Nights - Swindon

Van Driver - Van, Fuel, Insurance Provided

Senior Business Analyst (Production Team)

Roadside Technician - Swindon

Senior Transformation Manager

Research Associate

Criminal Justice Recovery Worker

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