Service desk support Work, Jobs in Lyneham, Wil (with Salaries)

Helpdesk Manager (Telecoms)
Iceblue Global —Swindon
- £38,000 - £42,000 a year
- Weekend availability
- Management
- Customer service
- Computer networking
- Free parking
Quick apply
9d
Service Desk Assistant
Workman Facilities Management Limited —Swindon
- £25,000 - £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Communication skills
- Health & wellbeing programme
- Gym membership
Quick apply
4d
Service Desk Analyst
Gardiner Bros —Eastington
- Up to £28,500 a year
- Full-time
- Customer service
- Windows
- Organisational skills
- Annual leave
- Employee discount
Quick apply
9d
Service Desk Analyst
Blue Cross —Burford
- £24,000 - £26,000 a year
- Hybrid work
- Customer service
- Windows
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
2d
Hire Desk Clerk
SunbeltRentals —Kemble
- Microsoft Outlook
- Microsoft Office
- Communication skills
- Annual leave
Quick apply
3d
Field Service Technician / Engineer - Swindon
nGeneration —Swindon
- £28,678 a year
- Weekend availability
- Hospitality
- Microsoft Excel
- Maintenance
- Annual leave
Quick apply
12d
IT Service Desk Analyst
Alexander Mann Solutions (AMS) —Swindon
- £13.60 an hour
- Full-time
- Computer literacy
- IT
- Communication skills
2d
Restaurant Receptionist
PrimaVista Bath —Bath
- £12.71 - £14.00 an hour
- Part-time
- Hospitality
- Hotel
- In-person
Quick apply
11d
Senior Service Desk Analyst (DV Security Clearance)
CGI —Chippenham
- Full-time
- DevOps
- Agile
- IT
Quick apply
11d
Support Analyst
Rotork —Bath
- Full-time
- Hybrid work
Quick apply
Booking Coordinator - Gynaecology
Royal United Hospitals Bath NHS Foundation Trust —Bath
- £25,272 a year
- Full-time
11d
Band 4 IT Service Desk Analyst - Bath
Avon and Wiltshire Mental Health Partnership NHS Trust —Bath
- £28,392 - £31,157 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Windows
6d
Technical Support Manager
Aggreko —Swindon
- Full-time
2d
IT Service Desk Apprentice
QA Apprenticeships —Swindon
- £18,000 a year
- 12 hour shift
- Software troubleshooting
- Customer service
- SharePoint
10d
Workplace Host
CBRE —Swindon
- Full-time
- Customer service
- Front desk
IT Service Desk Agent
TRG UK Ltd —Bristol
- £26,500 a year
- Full-time
- Software troubleshooting
- In-person
- Communication skills
- Free parking
- Sick pay
Quick apply
12d
Guest Experience Advisor FTC Part-Time 8hrs - Designer Outlet Swindon
Savills Management Resources —Swindon
- £13.10 an hour
- Part-time
- Hospitality
- Customer service
5d
Customer Service Representative
Peak Technologies —Chippenham
- From £27,976 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- Microsoft Office
- Employee assistance programme
Quick apply
13d
ICT Service Desk Technician
HFT —Bristol
- £26,747.82 a year
- Full-time
- Customer service
- Communication skills
Quick apply
5d
IT, AI, Cyber Security & Telecoms - Support Desk Technician 1st/2nd Line.
AAG, IT, AI, Telecoms & Tech (Alfred Ashley Group Ltd) —Cirencester
- £26,000 - £29,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Free parking
- Work from home
Quick apply

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Helpdesk Manager (Telecoms)

Iceblue Global
Swindon

Quick apply

Job details

Full-time
£38,000 - £42,000 a year
9 days ago

Benefits

Free parking
Private medical insurance

Qualifications

Management
Incident management
Customer service
Computer networking
Telecommunication
Leadership
Communication skills
Help desk

Full job description

Job Overview
We’re looking for an experienced and driven Manager, Customer Service to lead our front-line support function and ensure a consistently high-quality customer experience across our global telecom operations.

This is a fast-paced, operational leadership role where you will manage a team of Helpdesk Technicians, oversee day-to-day service delivery, and ensure tickets and incidents are handled efficiently, professionally, and in line with SLAs.

You will play a key role in improving customer satisfaction, driving operational excellence, and supporting the growth of Iceblue’s 24/7 support capability.

Accountabilities:

Team Leadership & Management

Lead, coach, and develop a team of Helpdesk Technicians
Manage rota planning for a 24/7 support function (days, evenings, nights, weekends)
Set clear expectations and performance standards aligned to SLAs and KPIs
Conduct regular 1:1s, performance reviews, and coaching sessions
Foster a collaborative, high-performing team culture

Service Delivery & Operations

Oversee the end-to-end management of customer tickets and incidents
Ensure effective triage, prioritisation, and escalation of issues
Monitor workload distribution and ensure timely resolution of tickets
Act as the first point of escalation point for complex or high-priority incidents
Support major incident management and customer communications

Customer Experience

Ensure clear, timely, and professional customer communication at all times
Drive continuous improvement in customer satisfaction and response times
Review customer feedback and implement improvements
Maintain a strong customer-first culture within the team

Performance & Continuous Improvement

Track and report on SLA performance, ticket volumes, and team productivity
Identify trends, recurring issues, and opportunities for process improvement
Ensure accurate ticket management, documentation, and data quality
Work closely with Service Delivery and Technical teams to improve workflows

Stakeholder & Cross-Team Collaboration

Collaborate with Service Delivery, Engineering, and Order Desk teams
Ensure smooth handovers and alignment across operational functions
Support internal reporting and contribute to operational strategy

What we’re looking for

Proven experience in a customer service or helpdesk leadership role
Experience in telecoms and networking
People management and coaching capability
Experience working in an SLA-driven support environment
Excellent communication and stakeholder management skills
High attention to detail and strong organisational ability
Confidence managing escalations and customer-critical issues

Shift Pattern

24/7 operational responsibility
Team operates on a rota basis including days, evenings, nights, and weekends
Flexibility required to support business needs and escalations

Pay: £38,000.00-£42,000.00 per year

Benefits:

Free parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

service desk support jobs in lyneham, wil

Helpdesk Manager (Telecoms)

Service Desk Assistant

Service Desk Analyst

Service Desk Analyst

Hire Desk Clerk

Field Service Technician / Engineer - Swindon

IT Service Desk Analyst

Restaurant Receptionist

Senior Service Desk Analyst (DV Security Clearance)

Support Analyst

Booking Coordinator - Gynaecology

Band 4 IT Service Desk Analyst - Bath

Technical Support Manager

IT Service Desk Apprentice

Workplace Host

IT Service Desk Agent

Guest Experience Advisor FTC Part-Time 8hrs - Designer Outlet Swindon

Customer Service Representative

ICT Service Desk Technician

IT, AI, Cyber Security & Telecoms - Support Desk Technician 1st/2nd Line.

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