Pay: £13.02 per hour
Job description:
Does your work need meaning not just movement?
At Secure24, this role is about people. We support them and help them through some of the toughest moments of their lives. As a Mental Health Transport Technician, you'll be on the front lines of compassionate care whilst transporting and supporting vulnerable individuals with dignity, respect, and professionalism.
Location: Bridgend – Wales
Pay: £13.02 per hour (enhanced overtime rate)
Shifts: 40 hour week – full time.
Bases: Bridgend and surrounding areas
At Secure 24, you will support individuals experiencing acute mental health crisis. Not only during transport, but often while supporting them in a Place of Safety.
This is a challenging, emotionally demanding role that requires patience, emotional regulation, and the ability to remain calm and professional in difficult environments.
What the role really involves
This role includes both transport and static patient support. On some shifts, you may:
- Transport individuals under the Mental Health Act or in crisis, working alongside police and mental health professionals to safely move patients between hospitals and from their home to a place of safety.
- Support individuals who may be distressed, withdrawn, agitated or emotionally overwhelmed.
- Maintain professional boundaries while offering reassurance, calm presence and dignity.
- Work in close partnership with clinical staff while following Secure24 procedures.
- Use de-escalation skills and, when required, physical intervention techniques (fully trained).
- Accurately record observations and handovers.
- Working in a trained crew on two or more driving and escorting patients in our specially designed vehicles to ensure our patients and safety and security.
- Living our 4 core values: Preserve Life, Prevent Harm, Promote Recovery, Provide Comfort.
This role is not always fast-paced or physically active. Much of the work is about emotional containment, vigilance and resilience.
This role is for people who:
- Are calm, patient, and emotionally resilient.
- Can sit with distress without needing to “fix” it.
- Are comfortable with unpredictability and uncertainty.
- Can follow clear boundaries and professional expectations.
- Understand this is not just a driving job.
If you are looking for constant action or minimal patient contact, this role may not be the right fit (and that’s okay!)
If you have made it this far in the job advert, we want to hear from you! Keep reading to find out what you will receive in return for your employment.
What you’ll receive
- £13.02 per hour (enhanced overtime rate)
Comprehensive training including:
- Mental Health Awareness
- De-escalation & Physical Intervention
- Emergency First Aid
- Ongoing mentoring and operational support.
- Employee Assistance Programme.
- Blue Light Card eligibility.
- Company pension.
- Uniform & PPE.
- Recognition and reward schemes.
Essential requirements
- Full UK manual driving license (held 2+ years, max 6 points).
- Ability to remain calm under pressure.
- Physical fitness appropriate to the role.
- Willingness to work closely with people in acute mental distress.
- Team-focused mindset.
Healthcare or care experience is helpful but not essential. We train the right people properly.
Recruitment process
- Teams interview.
- Mandatory 3 -day practical training
- Mentored shifts with experienced staff.
(Subject to Enhanced DBS and reference checks)
Mandatory training requirement
Successful applicants must be available to attend all mandatory training and induction dates, which are as follows:
- Training Day 1 - 9am - 5pm
- Training Day 2 - 9am - 5pm
- Training Day 3 - 9am - 12 noon (approx.)
A final, honest note
This role can be emotionally heavy but it is also meaningful, respected, and vital.
If you want work that genuinely matters and you are prepared for the realities of mental health crisis support, we want to hear from you.
Ready to join a company that cares as much as you do?
Apply now and start your journey with Secure24: Where every shift is a chance to make a real difference to someone’s life
Job Type: Full-time
Pay: From £13.02 per hour
Benefits:
- Bereavement leave
- Company pension
Experience:
- healthcare: 1 year (preferred)
Licence/Certification:
- UK manual driving license (required)
Work authorisation:
- United Kingdom (required)
Work Location: On the road
