Rehoming, Education & Welfare Assistant
British Hen Welfare Trust
The British Hen Welfare Trust is a national hen welfare charity which has successfully rehomed more than one million ex-commercial hens, giving them the opportunity to enjoy safe and happy free-range retirements after their commercial laying lives. closely with supporters, volunteers, farmers, veterinary professionals and industry stakeholders to promote high standards of hen welfare and encourage informed, compassionate consumer choices.
About the role
This is an exciting opportunity to join the British Hen Welfare Trust at a pivotal time in our journey, as we continue to grow, driving positive change for hens through welfare, education, research and advocacy, .
As a Rehoming, Education & Welfare Assistant, with a passion for making a difference, you will play a key role in supporting the rescue from slaughter, care and rehoming of thousands of hens each year.
Working as part of a small and dedicated team, you will help coordinate hen rehoming activities across the UK, supporting volunteers, rehomers and members of the public through excellent customer service and compassionate communication. From managing rehoming enquiries and organising collection logistics to supporting hen welfare through working on our Hen Helpline or in person at Hen Central, this is a varied and rewarding role.
You will also provide advice and guidance to rehomers, assist with operational administration, support fundraising and project work, and help ensure the smooth day-to-day running of rehoming activities. Alongside this, you will contribute to maintaining high welfare standards for hens in residence and support preparations for rehoming days.
Every week, we save thousands of hens from slaughter and positively impact countless lives across the United Kingdom. If you are looking for a rewarding, hands-on role where you can combine organisation, compassion and teamwork within a purpose-driven charity, this is the perfect opportunity to make a meaningful difference.
Please apply through Indeed by attaching a CV and cover letter, addressed to Gill Etherington
Job Title: Rehoming, Education & Welfare Assistant
Reports to: Volunteer and Operations Manager
Salary: £26,250.00
Hours: Full time
Job Purpose
The Rehoming, Education & Welfare Assistant will work as part of a small team to support the smooth management and coordination of hen re-homing activities, providing excellent customer service to supporters, volunteers and re-homers, while supporting operational administration and logistics across the organisation.
Main Responsibilities
· Work under instruction of Volunteer and Operations Manager to ensure smooth management of hen re-homing.
· Deal with calls from members of the public contacting to register to re-home ex commercial laying hens via email and phone in a polite, friendly and comprehensive manner.
· Input of accurate data into Salesforce CRM system
· Manage a regional list from hen offer to confirmation
· General advice and screening of public for suitability as re-homers
· Hen Helpline - helping with issues with the health and behaviour of hens, with associated training as required
· Assisting with the cleaning and upkeep of vans and rehoming areas at Hen Central following rehoming events, alongside supporting the care and welfare of hens in residence and carrying out associated duties as required
· Offering advice on general hen husbandry (following training)
· Providing a reception function – answering and/or dealing with as first response all incoming calls
· Working both independently and as part of the team to organise hen collection logistics and handle all aspects of hen collection including mass emails
· Liaising with BHWT volunteers across the country where required
· Assistance with preparation for re-homing days and tidying up and cleaning crates following re-homing days
· Assistance in caring for hens waiting to be rehomed at Hen Central
· Assistance with the preparation of in-house guidelines on Salesforce processes
· Assist in shop administration
· Advice Line administration
· Ad hoc fundraising assistance
· Ad hoc project work
· Any other duties as reasonably required
Skills, Knowledge, and Experience
· A strong purpose drive to help make a difference to animal welfare
· A warm and appreciative approach to communicating and interacting with people
· An eye for quality improvement
· Ability to develop excellent relationships with a wide range of volunteers and rehomers
· Able to work collaboratively across the organisation while demonstrating both sound judgement and independence of mind
· Strong representational, influencing and communication skills, including highly developed oral and written skills
· Strong Microsoft Office Skills
Personal Attributes
- Strong attention to detail.
- Excellent problem-solving skills.
- A proactive and adaptable approach to work.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Resilience and the ability to perform under pressure.
- A strong empathy for animal welfare and the work of the charity.
Benefits:
Apart from working for a leading welfare charity with world-first campaign activities, you will benefit from: -
- 28 days holiday per annum (including bank holidays)
- Additional holidays accrued through loyalty scheme
- Additional day off for birthdays
- Company Pension
- On-site parking
- Hybrid Working (working in the office at least one day a week)
Work authorisation:
Work Location: Hybrid remote in South Molton EX36 4RF
Application deadline: 22/06/2026
Reference ID: REWA0626
The British Hen Welfare Trust is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees.
All personal data provided during the recruitment process will be handled in accordance with UK GDPR.
Pay: £26,250.00 per year
Benefits:
- Company pension
- On-site parking
- Work from home
Ability to commute/relocate:
- South Molton EX36 4RF: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in South Molton EX36 4RF
