Management analyst Work, Jobs in Lytham St. Annes, Lan (with Salaries)

Journey Analyst
CAML —Wigan
- £40,000 - £50,000 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
3d
Funding Analyst
Blackpool & the Fylde College —Bispham
- £38,534 - £42,132 a year
- Free parking
- Annual leave
Consortium Management Analyst
Sustainable Energy First —Fulwood
- £28,250 - £31,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Communication skills
Quick apply
10d
Junior QA Analyst
Tribal Group —Lancaster
- £26,000 - £30,000 a year
- Analysis skills
- Bachelor's degree
- Time management
- Employee assistance programme
- Flexible schedule
Business Analyst
Projentum —Liverpool
- £500 a day
Finance and Business Performance Analyst
Optimum RX Lens Specialists —Morecambe
- £35,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- Data analysis skills
- Free parking
Quick apply
Business Analyst Practitioner
BAE Systems —Warton
- From £59,491 a year
- Management
- Mentoring
Business Analyst – Consumer Duty
Projentum —Liverpool
- £550 a day
PMO Governance & Assurance Analyst (SharePoint)
BAE Systems —Preston
- £44,000 a year
- SharePoint
10d
PMO Project Controls Analyst - Defence
Mace —Preston
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Life insurance
Business Analyst – CRM
Projentum —Liverpool
- £550 a day
Business Analyst
The Granite Group —Liverpool
- Up to £39,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Flexible schedule
Quick apply
4d
Compliance and Assurance Analyst
Lancashire Teaching Hospitals NHS Foundation Trust —Preston
- £25,760 - £27,476 a year
- Full-time
9d
Product Data Analyst
TVS Supply Chain Solutions —Chorley
9d
Service Desk Analyst
Brabners —Liverpool
- Monday to Friday
- Hybrid work
- IT
- Communication skills
- Annual leave
- Life insurance
Senior Business Analyst
The Granite Group —Liverpool
- Full-time
- Hybrid work
- SQL
- Communication skills
- Flexible schedule
Quick apply
3d
Reward Analyst
USS —Liverpool
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
- Annual leave
2d
Implementation & Training Lead
Alfred H Knight Group —Liverpool
- Full-time
- Hybrid work
- Management
- Laboratory experience
- Computer networking
- Employee assistance programme
Quick apply
Data Analyst – Liverpool
S. Norton —Liverpool
- Full-time
- Azure
- Computer Science
- Data analysis skills
Graduate Project Engineer
Crowder Consulting —Birkenhead
- From £29,000 a year
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
- Annual leave
- Flexible schedule
Quick apply
3d

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Journey Analyst

CAML -
Wigan

Apply Now

Job details

Full-time
£40,000 - £50,000 a year
3 days ago

Qualifications

Power BI
Data modelling
Microsoft Excel
Data analysis skills
SQL
Scripting
Root cause analysis
Communication skills

Full job description

We’re looking for a data-driven and customer-focused Journey Analyst to join our CX/Operations team. This role is central to understanding and improving our end-to-end customer journeys, from appointment booking through to installation and ongoing support.

You’ll turn complex operational and customer data into clear, actionable insight, helping the business identify pain points, prioritise improvements, and deliver a better customer experience. Working closely with Journey Managers and operational teams, you’ll play a key role in shaping how we measure, monitor and evolve our customer journeys.

Please note: This is a 9-12 month fixed term contract.

What You’ll Be Doing

Develop and maintain customer journey performance metrics, dashboards and reporting
Analyse customer, operational and contact centre data to identify trends, pain points and failure demand
Support the evolution of customer journeys through meaningful insight and data-led recommendations
Partner with Journey Managers and stakeholders to define KPIs and customer measures aligned to business goals
Translate data into clear, actionable recommendations to support prioritisation and backlog management
Investigate performance issues and data discrepancies, supporting root cause analysis and resolution
Monitor journey performance, risks and exceptions, ensuring timely escalation where needed
Deliver regular insight reporting to agreed standards and timescales
Continuously improve reporting capability through automation, standardisation and data visualisation
Maintain accurate documentation, definitions and processes in line with governance standards

About You

You’re highly analytical, detail-oriented, and passionate about improving customer experience through data. You’re confident working with large, complex datasets and can bring insights to life in a clear and compelling way.

Essential Skills & Experience

Strong experience using data analysis tools such as SQL, Power BI and Excel
Experience working with large, disparate datasets and transforming them into valuable insight
Ability to translate data into meaningful stories, grounded in evidence
Strong knowledge of data modelling, reconciliation, and KPI development
Excellent attention to detail and commitment to data accuracy
Experience validating and processing data, including scripting and testing at scale
Strong problem-solving skills with a structured, analytical approach

Desirable

Experience or knowledge within the renewables industry

What We’re Looking For

Organised and methodical approach to work
Strong communication skills and ability to collaborate effectively
High levels of accuracy, precision and attention to detail
A proactive mindset with a focus on continuous improvement

Why Join Us?

Be part of a team driving meaningful improvements in customer experience
Work in a collaborative, insight-led environment
Opportunity to shape how customer journeys are measured and improved
Ongoing development in data, analytics and CX best practice

Apply Now

If you enjoy turning data into insight and want to play a key role in improving customer journeys, we’d love to hear from you.

IND789

Apply Now

Refine Your Search

management analyst jobs in lytham st. annes, lan

Journey Analyst

Funding Analyst

Consortium Management Analyst

Junior QA Analyst

Business Analyst

Finance and Business Performance Analyst

Business Analyst Practitioner

Business Analyst – Consumer Duty

PMO Governance & Assurance Analyst (SharePoint)

PMO Project Controls Analyst - Defence

Business Analyst – CRM

Business Analyst

Compliance and Assurance Analyst

Product Data Analyst

Service Desk Analyst

Senior Business Analyst

Reward Analyst

Implementation & Training Lead

Data Analyst – Liverpool

Graduate Project Engineer

I want to receive the latest job alerts for management analyst in lytham st. annes, lan

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