Telephonist Work, Jobs in Lytham St. Annes, Lan (with Salaries)

Switchboard Operator
East Lancashire Hospitals NHS Trust —Blackpool
- £25,760 - £27,476 a year
- Part-time
- Annual leave
5d
Switchboard Telephonist
Mersey and West Lancashire Teaching Hospitals NHS Trust —Southport
- £25,272 a year
- Weekend availability
13h

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Switchboard Operator
East Lancashire Hospitals NHS Trust —Blackpool
Ensure that all personal telephone calls are monitored and accurately documented. Provide external telephone access for users across the telecoms network.
£25,760 - £27,476 a year
5d
Switchboard Telephonist
Mersey and West Lancashire Teaching Hospitals NHS Trust —Southport
To operate the operator terminal to process incoming and outgoing telephone calls; ensuring that calls are delivered efficiently ensuring that callers are kept…
£25,272 a year
13h

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Switchboard Operator

East Lancashire Hospitals NHS Trust -
Blackpool

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Job details

Part-time
£25,760 - £27,476 a year
5 days ago

Benefits

Annual leave

Full job description

To assist in the provision of a Comprehensive Telecommunications service to the Blackpool Hospitals.

The Telephonist post will be based at the Blackpool Teaching Hospital and you will be required to participate in a rotational shift pattern covering 24-hors/day and 365 days/annum including nights, weekends and public holidays. You will be required to work as a lone worker when covering the evening and night shift. Flexibility is essential as you may be required to change duties or work at short notice to cover for absences and holidays.

We are looking for highly motivated and experienced individual to join our well-established team of Telephonists. The team provides a service to both the Trust members and general public , 24 hours per day, 365 days a year.

Within Switchboard there is strong team environment but you will also be required to work as a lone worker when covering the evening and night shift. Flexibility is essential as you may be required to change or work at short notice to cover for absences and holidays.

Telephone operators assist in the provision of a comprehensive Telecommunications service to the Blackpool Hospitals.

One LSC stands for ‘One Lancashire and South Cumbria’ because there is one team serving Lancashire and South Cumbria in a joined-up way. It is run by the five Trusts as a collaborative partnership. The Trusts that make up One LSC are:

Blackpool Teaching Hospitals NHS Foundation Trust

East Lancashire Hospitals NHS Trust

Lancashire and South Cumbria NHS Foundation Trust

Lancashire Teaching Hospitals NHS Foundation Trust

University Hospitals of Morecambe Bay NHS Foundation Trust

The core principles of One LSC are: by bringing services more closely together we can deliver the best service possible, eliminate duplication, ensure value for money, work across different organisations to benefit from being able to share common systems and processes.

The role is to respond to switchboard enquiries and queries from suppliers, staff and patients to provide assistance and advice as and where required.

Provide 24-hour flexibility (which from time to time will include the night shift) to cover for colleague’s annual leave and sickness absences and meet the requirements of the service.

Receive and extend incoming calls to their relevant destination across the Telecoms network.

Receive and record all emergency calls.

Provide external telephone access for users across the telecoms network.

Ensure that all personal telephone calls are monitored and accurately documented.

Transfer internal callers to extensions across the telecoms network.

Operate the radio system in accordance with guidelines.

Operate the bleep system. Understand the process for faulty bleeps and changing batteries. Divert-undivert bleeps and ensure it is documented correctly.

Ensure individual operator performance targets laid down in the operator’s guide are consistently met.

Ensure comprehensive and accurate handover of relevant information takes place at the commencement and end of each shift to maintain continuity of service.

Provide assistance and work within the trusts guidelines to deal effectively with patients/callers who may have speech, language or cultural differences.

Ensure that a calming, sensitive approach is applied to those callers who are distressed i.e. suicidal or very aggressive.

Respond to all emergency calls (major incident, obstetric emergency, cardiac arrest, bomb alert etc) and instigate all relevant documented procedures, in and out of hours.

Instigate daily test calls to personnel programmed into emergency teams. Document all responses. Highlight any issues resulting from these test calls.

Compile daily medical rota’s for each specialty including medical management, executive personnel and emergency teams, identify any inaccuracies which may come to light during the course of the day and highlight to relevant personnel. Ensure Rota’ changes are accurate and legible. Ensure the completed daily Rota and any additional amendments are distributed to relevant departments.

Assist with the task of updating the console database with new/amended information.

Staff to rotate console positions in order to fulfil all roles within the Department.

Perform reception duties (where necessary) and deal effectively with all enquiries.

Attend Departmental staff meetings.

Provide an out of hour’s service for the distribution and accurate recording of information relating to accommodation keys and on call rooms. Deal with queries relating to this service.

Provide assistance to members of the public and other health care professions in relation to Community Services.

Provide an out of hour’s service for the ordering of taxi’s. Ensure precise instructions are issued to the taxi operators and also make them aware of when taxis are required in response to emergency situations. Ensure accurate documentation in relation to this service.

Monitor all medical gas/intruder/personal attack alarms. Instigate relevant documented procedures.

Ensure rota changes and information relating to chaplaincy and mortuary arrangements are accurately documented.

Provide a professional, efficient admission and transfer service to GP’s and other agencies. Ensure the call is directed to the relevant specialty.

Provide patient location information to general public and outside agencies, following current confidentiality guidelines.

To keep all work areas clean and tidy and be responsible for the cleaning of all screens and keyboards as required.

Participate in, and successfully complete competency/training program for new staff.

To undertake any other duties that may be required appropriate to the post holders’ grade, experience.

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