front desk manager Work, Jobs in macclesfield, chs (with Salaries)

Head Concierge
FAIRMONT —Knutsford
- Full-time
- Hospitality
- Management
- English
Quick apply
Head Spa Therapist
House of Sukoon —Stockport
- From £27 an hour
- Part-time
- Management
- Customer service
- English
- Flexitime
Quick apply
Head Receptionist - Soho House Manchester
Soho House & Co. —Manchester
- £17.50 an hour
- Hospitality
- Hotel
- Supervising experience
- Employee discount
Quick apply
3d
Assistant Front Office Manager
Delta Hotels by Marriott Worsley Park Country Club —Manchester
- Weekend availability
- Hotel
- Front desk
- Hotel experience
Quick apply
Reception Manager
Velvet Hotel & Forty Seven Hotel, Manchester —Manchester
- £29,460 - £32,000 a year
- Weekend availability
- Hospitality
- Hotel
- Supervising experience
Quick apply
12d
Guest Service Manager
Holiday Inn Stoke on Trent —Newcastle-under-Lyme
- £27,000 a year
- Weekend availability
- Hotel
- IT
- Guest services
- Employee discount
Quick apply
Guest Service Manager
Valor Hospitality —Manchester
- £14.18 an hour
- Full-time
- Customer service
- Hotel
- Computer skills
- Free parking
- Employee discount
Quick apply
14d
Assistant Reception Manager
Valor Hospitality —Manchester
- £28,000 a year
- Weekend availability
- Hospitality
- Hotel
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
6d

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Head Concierge

FAIRMONT -
Knutsford

Quick apply

Job details

Full-time

Benefits

Discounted or free food
Company pension

Qualifications

Hospitality
Management
English
Guest services
Hotel experience

Full job description

Company Description

Location: On-site in Knutsford, Cheshire, North-West England (not remote)

Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.

Your purpose will be:

Fairmont Cheshire, The Mere is seeking a Head Concierge to lead our front‑of‑house guest experience and ensure the highest standards of luxury service. This role oversees the daily operation of the Concierge team, ensuring seamless communication, exceptional guest support, and a polished lobby environment. The Head Concierge is responsible for recruiting and developing colleagues, maintaining service standards, coordinating VIP arrivals, and ensuring the safe, efficient handling of all guest enquiries and deliveries. Through strong leadership, operational awareness and a commitment to Fairmont values, this role supports a welcoming, knowledgeable and service‑driven atmosphere at the heart of the hotel.

Job Description

Responsibilities:

Lead the Concierge team, including recruitment, training, and performance management
Ensure exceptional service standards, maintaining a GAP analysis score of no less than 90%
Oversee departmental rosters, ensuring adequate staffing and effective communication with Night Manager
Manage guest services, including prompt handling of messages, parcels, and courier services
Maintain comprehensive knowledge of hotel facilities, local area, and VIP guests
Coordinate with Reception/Front Office and Airport Services for seamless VIP arrivals and departures
Oversee maintenance of Concierge equipment and purchasing requirements
Conduct regular departmental meetings and maintain cooperative relations with other departments
Ensure compliance with Health and Safety legislation and attend relevant training courses
Maintain cleanliness and presentation of the Concierge desk, Hotel entrance, and Lobby
Develop and implement innovative guest service initiatives to enhance the overall guest experience
Manage and resolve complex guest inquiries, requests, and complaints in a timely and professional manner
Establish and maintain relationships with local businesses, attractions, and service providers to secure preferential rates and exclusive experiences for guests
Prepare and analyse monthly reports on guest satisfaction, team performance, and departmental efficiency
Collaborate with the Marketing team to promote concierge services and create bespoke guest experiences

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Qualifications

Minimum 3 years of Concierge management experience in a luxury or high-volume environment.
A recognized Diploma or Certification in Hospitality or Spa Management is highly preferred.
Proven ability to coach team members and deliver strong results in guest satisfaction, colleague engagement, and profitability.
Excellent reading, writing and oral proficiency in English language

Additional Information

What is in it for you?

Exclusive Discounts:
- Fairmont Cheshire, The Mere, Spa and Golf discount
- Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
- 20% off food and beverage in on-site restaurants
Colleague restaurant
Being part of The Mere Team – our culture is unique!
You will benefit from training and development opportunities
Competitive salary and benefits including pension
28 days of holiday including public holidays
1-5 days service award based on length of service
Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
And last but not least you will get to work with a team of EXTRAORDINARY people

Quick apply

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front desk manager jobs in macclesfield, chs

Head Concierge

Head Spa Therapist

Head Receptionist - Soho House Manchester

Assistant Front Office Manager

Reception Manager

Guest Service Manager

Guest Service Manager

Assistant Reception Manager

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