Retentions advisor Work, Jobs in Magherafelt, Dry (with Salaries)

Customer Advisor (Personal Lines Insurance)
AB&C Insurance —Lurgan
- From £24,000 a year
- Full-time
- Sales
- Microsoft Office
- Financial services
Quick apply
10d
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Customer Advisor (Personal Lines Insurance)

AB&C Insurance
Lurgan

Quick apply

Job details

Permanent | Full-time
From £24,000 a year
10 days ago

Benefits

Private dental insurance
Private medical insurance

Qualifications

Sales
Microsoft Office
Customer support
Financial services
Insurance sales
Communication skills
Certificate in Insurance

Full job description

Seeking a dynamic customer advisor to join our Personal Lines team in AB&C Insurance.

Salary is negotiable based on experience.

Company Description AB&C Insurance is an independent insurance intermediary with over 50 years of experience in the general and commercial insurance sector. The company works with leading insurance companies to offer tailored personal lines and commercial insurance solutions. With five offices across Northern Ireland in Belfast, Lisburn, Banbridge, Lurgan, and Dungannon, AB&C Insurance focuses on delivering a personal, straightforward service that helps customers secure the right cover at competitive prices.

Role Description The Customer Advisor (Personal Lines) is a full-time, on-site role based in Lurgan. In this position, you will handle personal lines insurance enquiries, provide quotations, process new policies, renewals, and mid-term adjustments, and ensure documentation is accurate and compliant. You will engage with customers in person, over the phone, and via email, clarifying cover options and guiding them to suitable solutions. The role involves maintaining high service standards, managing a personal workload, and following up on leads to support retention and growth. You will also collaborate with colleagues to resolve complex queries and contribute to a positive, customer-focused branch environment.

Qualifications

Strong communication and customer support skills, with a focus on responsive, professional service.
Ability to build and maintain customer trust and satisfaction through effective problem-solving, clear explanations of cover, and consistent follow-up.
Ability to explain insurance products in straightforward, accessible terms.
Previous experience in insurance, financial services, or a similar customer-focused environment is highly desirable.
Accuracy and attention to detail when handling policy information, documentation, and regulatory requirements.
Comfortable with Microsoft office applications and familiarity with insurance software platform OpenGi is desirable.
Ability to work effectively in a team as well as independently in a busy branch setting.
Relevant insurance qualifications (e.g., Cert CII) or a willingness to work towards them would be an advantage.

Company Benefits

Private Medical Insurance (including dental and optical cover) with option to add on immediate family members.
Death in Service Cover
Financial support towards CII membership and qualifications.
Opportunities for personal development and progression.

Please email your CV across to [email protected].

Pay: From £24,000.00 per year

Experience:

Insurance sales: 2 years (required)

Work Location: In person

Quick apply

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