Overview
At Bespoke Traffic and Highways Solutions Ltd (BTHS) we are seeking a fantastic communicator, who is able to deliver the very best service to our customers, based at our head office in Croston Lancashire.
BTHS is an established growing family business within the specialised vehicle and plant sector. We build specialised vehicles to customers orders and hire a range of vehicles from cars and vans to specialised HGV's to our valued customers.
Overseeing our hire fleet and our day to day hire operations, you will be able to build great working relationships with customers and colleagues and combined with great product knowledge you will use these attributes to provide the right rental product and services that meet our customers needs, while also having the ability to maximise sales opportunities both over the telephone and in person.
You will be an ambassador to our culture of Safety and Quality and ensure that any issues are resolved quickly, keeping your customers fully informed to ensure that they feel valued and kept up to speed.
The role involves the management of hired vehicles maintenance, including periodic maintenance inspection planning, MOT planning, vehicle movements and contract administration for both customers and suppliers.
Visiting customers and attending trade events is also a vital part of this role to ensure that you keep a face to face presence with our customers, while also enhancing your product knowledge and industry understanding.
No two days are the same at BTHS and the ability to think on your feet and be adaptive is a vital skill. Therefore a great coordinator, who enjoys planning and working in a busy ever changing dynamic working environment is essential.
Responsibilities
- Manage and monitor the rental fleet, ensuring vehicles are available and properly maintained for customer needs
- Coordinate vehicle check-in and check-out processes efficiently
- Maintain accurate records of vehicle status, reservations, and maintenance schedules using Microsoft Word and Microsoft Excel
- Perform data entry tasks related to fleet management and customer information
- Communicate effectively with customers via phone and in person, demonstrating excellent phone etiquette
- Liaise with maintenance teams to schedule repairs and routine servicing of vehicles
- Assist with administrative duties such as updating databases, preparing reports, and organising documentation
- Ensure compliance with company policies and safety standards across all fleet operations
Requirements
- Proven administrative experience with strong organisational skills
- Excellent communication skills, both verbal and written, with a professional phone manner
- Proficiency in Microsoft Word and Microsoft Excel for data management and reporting purposes
- Experience with data entry and maintaining detailed records accurately
- Knowledge of vehicle maintenance procedures is a plus but not essential; willingness to learn is important
- Strong organisational skills with the ability to prioritise tasks effectively
- Ability to work independently as well as part of a team in a fast-paced environment
- Ownership of breakdown assistance for our customers keeping them fully informed with ETA's and repairs.
This role offers an opportunity to contribute to the efficient operation of our rental fleet while developing valuable skills within a supportive team environment.
Pay: £25,000.00-£35,000.00 per year
Benefits:
- Canteen
- Casual dress
- Company pension
- Employee discount
- Employee stock purchase plan
- Free parking
- On-site parking
Work Location: In person
