This senior role leads the clinical direction, safety, and transformation of the NHS 111 Wales Digital Front End, including the 111 website, virtual assistants, symptom checkers, and integrated clinical decision support.
The post holder will ensure robust clinical governance, risk management, and regulatory compliance underpin all public-facing digital services, enabling safe innovation, improved access, and optimised patient flow across urgent and emergency care pathways. They will drive the design, implementation, and continuous improvement of digital clinical systems, ensuring alignment with organisational priorities and delivering measurable benefits in quality, safety, and efficiency.
Acting with a high degree of autonomy, the role provides expert strategic advice on digital clinical transformation, capital investment, and system integration, while leading complex programmes of change to embed advanced technologies into frontline care.
The post holder will operate at a national level, building and influencing partnerships with Welsh Government, Digital Health and Care Wales, NHS 111 partners, and commercial and academic stakeholders to shape and deliver a coherent, future-focused 111 digital offer.
The post holder will lead the operational delivery and ongoing development of the NHS 111 Wales Digital Front End, ensuring public-facing services support safe, effective patient navigation across urgent and unscheduled care. This includes oversight of digital clinical pathways, triage, and online tools, ensuring they are clinically validated, user-focused, and outcome-driven.
They will be accountable for embedding robust clinical governance and risk management across all platforms, ensuring compliance with clinical safety, regulatory, and data protection standards. The role will oversee complex digital programmes, ensuring effective delivery, performance monitoring, and realisation of benefits aligned to quality, safety, and efficiency.
The post holder will work across organisational and national boundaries to align delivery, build capability, and drive innovation in digital clinical care. They will lead multidisciplinary teams, manage key stakeholder relationships, and support senior leadership, ensuring the 111 digital front end remains sustainable, high-performing, and future-ready.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
#RemarkablePeople
Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.
The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.
Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.
In line with the Trust’s Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.
You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click “Apply now” to
view in Trac.
