Retention manager Work, Jobs in Maidenhead, Brk (with Salaries)

Key Account Manager
MCFT —Maidenhead
- £50,000 - £55,000 a year
- Full-time
- Maintenance
- Travel
- Contracts
- Life insurance
- Referral programme
Quick apply
Area Sales Manager - London, Southampton, Northampton
Wurth UK Ltd —Slough
- £40,000 - £60,000 a year
- No weekends
- Sales
- Customer service
- Travel
- Referral programme
Quick apply
Regional Development Manager
Dentopedia Group —Maidenhead
- £41,600 - £55,000 a year
- Weekend availability
- Travel
- Leadership
- Employee discount
Quick apply
Customer Success Manager
iomart —Cookham
- £37,000 - £50,000 a year
- Full-time
- CRM software
- Management
- Sales
10d
Health and Fitness Manager
Serco Leisure Operating Limited —Bisham
- £33,000 - £35,000 a year
- Weekend availability
- Annual leave
6d
Data Governance Manager
Cover-More —Uxbridge
- £90,000 a year
- Full-time
- Continuous improvement
- Communication skills
- Employee assistance programme
Quick apply
8d
Estee Lauder - Counter Lead - Boots Maidenhead 3 days
Estee Lauder —Maidenhead
- Communication skills
Club Membership Manager
Cliveden House —Maidenhead
- £6,400 a year
- Full-time
- Hotel
- School
- Annual leave
- Employee assistance programme
Quick apply
Customer Operational Delivery Manager
Once For All UK —Basingstoke
- £55,000 - £60,000 a year
- Management
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
Senior Product Manager
The Rank Group —Maidenhead
- Communication skills
- Flexible schedule
- Life insurance
Quick apply
6d
Sales Manager
The Directory Guys —Uxbridge
- £40,000 - £80,000 a year
- Full-time
- Management
- Sales
- Customer service
- Annual leave
Quick apply
7d
PCN Manager- Aylesbury Central Primary Care Network
FedBucks Ltd —Aylesbury
- From £39,959 a year
- Temporary
- Management
- Project management
- Team management
- Free parking
- Health & wellbeing programme
Quick apply
5h
Training and Development Coordinator
Glenholme Healthcare Ltd —Eton
- £30,000 - £35,000 a year
- Full-time
- Microsoft Office
- Presentation skills
- Driving
- Annual leave
- Employee assistance programme
Quick apply
Data Protection and Information Governance Lead - 6 month Fixed Term Contract
Housing Solutions —Maidenhead
- £35,411 - £58,232 a year
- Part-time
- Communication skills
- Annual leave
7d
Senior HR Manager (Maternity Cover)
The Chartered Institute of Marketing —Cookham
- £55,000 a year
- Full-time
- Hybrid work
- Management
- Microsoft Office
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
4d
Information Security & Data Protection Manager
The Focusrite Group —High Wycombe
- £60,000 - £85,000 a year
- Full-time
- Hybrid work
- IT
- Life insurance
Quick apply
Revenue Operations Manager
Intelli-Park —Wooburn
- £45,000 a year
- Monday to Friday
- Sales
- SQL
Quick apply
Boarding Experience Manager
Leighton Park School —Reading
- £27,914 - £30,652 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Free parking
- Sick pay
Quick apply
11d
Operations Manager, Data Centres
NAB-Jones Lang LaSalle Services —Slough
- Full-time
- Computer Science
- Engineering
- Bachelor's degree
Quick apply
Senior Facilities Manager
CBRE —Bracknell
- Full-time
- AI
2d

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Key Account Manager

MCFT -
Maidenhead

Quick apply

Job details

Permanent | Full-time
£50,000 - £55,000 a year

Benefits

Company pension
Life insurance
Referral programme

Qualifications

Facilities management
Maintenance
Contracts
Account management
Leadership
Communication skills
Negotiation

Full job description

Key Account Manager (Strategic Accounts & Partnerships) - £50k - £55k + Bonus

Benefits: 36 days holiday (28 + bank holidays) - Pension Scheme - Life Insurance - HealthShield Healthcare & Wellbeing Benefits - Annual Discretionary Bonus – Income Protection Scheme - Long Service Awards - Employee Referral Scheme - Sales Lead Referral Scheme - Development & Training - Annual Cost-of-Living Pay Review.

Location: Maidenhead (Office Based), Occasional travel, Full time, Permanent.

Role Overview

We are seeking an experienced and commercially driven Key Account Manager to lead and grow our most important client relationships. This role is responsible for managing our largest direct clients, as well as key Facilities Management and Contract Catering partners, while also overseeing the Account Management and Renewals teams.

The primary objective is to maximise customer retention (targeting 90%+), strengthen long-term partnerships, and proactively identify and mitigate risks to revenue.

Key Responsibilities

Strategic Account Management

Own and manage relationships with our largest and most strategically important direct clients.
Develop and execute account plans to drive growth, satisfaction, and long-term retention.
Act as the senior point of contact for key stakeholders, building strong, trusted partnerships.
Identify upsell and cross-sell opportunities within existing accounts.

Partnership Management

Manage and grow relationships with key Facilities Management and Contract Catering partners.
Ensure alignment of objectives, service delivery standards, and commercial performance.
Collaborate with partners to unlock new opportunities and strengthen joint value propositions.

Team Leadership

Lead, coach, and develop the Account Management and Renewals teams.
Set clear performance targets and KPIs aligned with retention and revenue goals.
Foster a high-performance, customer-centric culture within the team.
Provide guidance on complex or high-risk accounts.

Retention & Risk Management

Own the company-wide retention target of 90%+ across key accounts.
Proactively identify at-risk customers and implement recovery plans.
Analyse churn trends and drive continuous improvement initiatives.
Work cross-functionally to resolve service or delivery issues impacting client satisfaction.

Renewals Management

Oversee the renewals process to ensure timely and successful contract extensions.
Support the team in negotiating renewals and managing commercial discussions.
Ensure accurate forecasting of renewals and retention metrics.

Reporting & Performance

Track and report on key account performance, retention rates, and revenue growth.
Provide regular updates to senior leadership on risks, opportunities, and strategic initiatives.
Use data and insights to inform decision-making and improve customer outcomes.

Key Skills & Experience

Proven experience in Key Account Management or Strategic Account Management.
Experience managing large, complex clients and partnerships.
Strong leadership experience, with the ability to manage and develop teams.
Demonstrated success in achieving high retention rates and reducing churn.
Excellent stakeholder management and communication skills.
Commercially astute with strong negotiation skills.
Experience working with Facilities Management and/or Contract Catering sectors (desirable).

Key Performance Indicators (KPIs)

Customer retention rate (target: 90%+)
Revenue retention and growth within key accounts
Renewal success rate
Customer satisfaction and engagement scores
Team performance against targets

What Success Looks Like

Strong, long-term relationships with key clients and partners
Consistent achievement of retention targets above 90%
A high-performing, proactive account management and renewals team
Reduced churn and increased lifetime value of customers

MCFT, established 30 years ago, provides commercial kitchen maintenance for high-end customers in the UK, Europe, the Middle East and Asia; We're highly regarded by all the key players in our multi-national supply chain.

Our ambition is to be the pre-eminent provider in our field - in the UK and, importantly, overseas - where we have ambitions to be working around the world.

We're now looking for an experienced Key Account Manager to support us on our journey.

If this sounds like you then please apply today!

Why not visit our website – www.mcft.com

Quick apply

Refine Your Search

retention manager jobs in maidenhead, brk

Key Account Manager

Area Sales Manager - London, Southampton, Northampton

Regional Development Manager

Customer Success Manager

Health and Fitness Manager

Data Governance Manager

Estee Lauder - Counter Lead - Boots Maidenhead 3 days

Club Membership Manager

Customer Operational Delivery Manager

Senior Product Manager

Sales Manager

PCN Manager- Aylesbury Central Primary Care Network

Training and Development Coordinator

Data Protection and Information Governance Lead - 6 month Fixed Term Contract

Senior HR Manager (Maternity Cover)

Information Security & Data Protection Manager

Revenue Operations Manager

Boarding Experience Manager

Operations Manager, Data Centres

Senior Facilities Manager

I want to receive the latest job alerts for retention manager in maidenhead, brk

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