Head of recruitment Work, Jobs in Maidstone, Eng (with Salaries)

Head of Patient Experience Team
NHS Kent and Medway Integrated Care Board —Maidstone
- £49,387 - £56,515 a year
- Full-time
- English
- Leadership
1d
Head of Housing
Tandridge District Council —Oxted
- £82,076 - £92,361 a year
- No degree
- Communication skills
- Work from home
- Employee discount
7d
Senior Project Manager
Pineapple Contracts —Aylesford
- Full-time
- Microsoft Powerpoint
- Microsoft Office
- Project management
- Free parking
- Annual leave
Quick apply
Production Manager
Gusbourne —Maidstone
- Full-time
- English
- Project management
- In-person
Quick apply
Head of Curriculum and Quality
Omnia Foundation —Rayleigh
- £39,175 - £50,557 a year
- Full-time
- Continuous improvement
- Organisational skills
- In-person
- Free parking
- Annual leave
Quick apply
9d
Clinician Support Team Manager
Psicon —Canterbury
- £60,000 - £70,000 a year
- Monday to Friday
- Hybrid work
- Annual leave
Quick apply
Head of SEND
Medway Council —Chatham
- £63,280 - £75,805 a year
- Full-time
- University
- Annual leave
- Employee discount
People & Culture Lead
zendbox —Paddock Wood
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Human resources
- Free parking
- Work from home
Quick apply
Master of Malt: Head of Trade Sales
Master of Malt —Tonbridge
- Hospitality
- Sales
- Master's degree
- Employee discount
Quick apply
Travel Sales Consultant
Trailfinders —Canterbury
- £44,000 - £49,000 a year
- Full-time
- Sales
- Employee discount
- Sick pay
Category Manager - FM & Construction
Kent Fire and Rescue Service —Maidstone
- £56,572 - £64,556 a year
- Full-time
- English
- Contracts
- In-person
- Free parking
- Store discount
Quick apply
Head of Teaching, Learning & Assessment
LSEC —London
- £52,549 - £59,408 a year
- Full-time
- University
- Driving
- Organisational skills
- Annual leave
- Employee assistance programme
Head of Sixth Form
Harris Federation —London
- £64,259 - £68,799 a year
- Bachelor's degree
- School
- Teaching
- Employee assistance programme
4d
Senior Project Manager (SEN Schools Commissioning & Development)
Excelcare Holdings —Bromley
- £65,000 - £72,000 a year
- Full-time
- Project management
- Travel
- Organisational skills
- Employee discount
- Referral programme
Quick apply
Senior Site Manager
Dandara —Sittingbourne
- First Aid Certification
- Leadership
- Communication skills
- Employee assistance programme
Head of Regional Fundraising and Events
Demelza —Sittingbourne
- £27.16 an hour
- Full-time
Stock Assistant
Demelza —Aylesford
- £12.98 an hour
- Part-time
- Microsoft Office
- Computer skills
- Communication skills
9d
Centre Coordinator & DDSL
TCHC Group —Strood
- £27,999 - £28,000 a year
- Monday to Friday
- First Aid Certification
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
9d
Block Manager
The Acorn Group —Bromley
- Monday to Friday
- Microsoft Office
- IT
- Employee discount
Quick apply
Security Officer
TMS Protection Ltd —Maidstone
- Customer service
- Driving
- Travel
Quick apply
1d

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Head of Patient Experience Team

NHS Kent and Medway Integrated Care Board
Maidstone

Apply Now

Job details

Full-time
£49,387 - £56,515 a year
1 day ago

Qualifications

English
Leadership

Full job description

Please note: at this stage, the role is open only to colleagues currently employed by the Kent and Medway Integrated Care Board (ICB) and Southeast Integrated Care Boards; and current at-risk employees within Kent and Medway NHS Trusts.

The Head of Patient Experience provides strategic leadership and oversight of the Patient Experience function, ensuring the effective management of complaints, enquiries and feedback relating to services commissioned or provided by the ICB.

The post holder is responsible for delivering a high-quality, compassionate and compliant service for patients, service users and their families, ensuring alignment with statutory requirements, national guidance and best practice. The role leads the development and effective use of patient experience insight to inform quality improvement, commissioning decisions and organisational learning, acting as a key link between patient voice and system performance.

The Head of Patient Experience operates as a senior advisor across the organisation and system, supporting colleagues to manage complex cases, respond appropriately to concerns, and ensure that learning from feedback is embedded into service improvement.

The Head of Patient Experience will lead and oversee the service, including (but not limited to):

Managing service delivery to a high standard, ensuring the service complies with Key Performance Indicators and quality expectations.
Providing expert advice and guidance on complaints, PALS and patient experience processes to ICB colleagues and system partners.
Overseeing complex complaint investigations and ensuring investigations are coordinated effectively across internal teams and external providers.
Drafting, quality assuring and supporting organisational sign off of complaint response letters, using plain English and ensuring appropriate remedies and apologies when required.
Acting as escalation point for high risk cases, including safeguarding concerns, consent issues and potential patient safety incidents, ensuring timely escalation via appropriate governance routes.
Ensuring complainants receive timely updates, are offered early resolution discussions and reasonable adjustments, and that communication is accessible and person centred.
Working with provider organisations, Healthwatch, NHS England and other partners to ensure a seamless and coordinated response for complainants.

Please note, this vacancy does not meet the criteria for skilled worker sponsorship and therefore, we are unable to accept applications from candidates that cannot provide documentary evidence of right to work in the United Kingdom.

We are committed to a culture that supports all staff at NHS Kent and Medway to be the best version of themselves.

Our ability to improve outcomes for our population depends on how effectively clinical, operational, financial and strategic professionals work together to make informed commissioning decisions. That’s why our workforce works a minimum of two days-a-week on-site, with the expectation that all one-to-ones are held face-to-face and that colleagues will regularly visit the services we are commissioning to understand more about them.

We believe regular on-site working supports stronger collaboration, faster problem-solving, peer learning, visible leadership and the integration of colleagues into our organisation. We also know that culture is built through shared experiences and day-to-day interactions.

We are a flexible working friendly organisation; we aim to support you to work flexibly in a way that will suit you and us.

We work with staff to agree objectives through regular supervision, annual appraisal and access to training opportunities.

We are committed to equal opportunities and diversity. In order to reflect the diversity of our population, we positively encourage applications from all areas of the community regardless of gender, race, faith, disability, age or sexual orientation.

The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this.

Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.

We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.

If you need an application form in an alternative format please let our recruitment team know so they can help you with this.

All information you supply on your application should, to the best of your knowledge, be true and accurate.

Apply Now

Refine Your Search

head of recruitment jobs in maidstone, eng

Head of Patient Experience Team

Head of Housing

Senior Project Manager

Production Manager

Head of Curriculum and Quality

Clinician Support Team Manager

Head of SEND

People & Culture Lead

Master of Malt: Head of Trade Sales

Travel Sales Consultant

Category Manager - FM & Construction

Head of Teaching, Learning & Assessment

Head of Sixth Form

Senior Project Manager (SEN Schools Commissioning & Development)

Senior Site Manager

Head of Regional Fundraising and Events

Stock Assistant

Centre Coordinator & DDSL

Block Manager

Security Officer

I want to receive the latest job alerts for head of recruitment in maidstone, eng

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