Line service desk Work, Jobs in Maidstone (with Salaries)

1st Line Technician
Cyan Consultancy Ltd —Aylesford
- £23,000 - £25,000 a year
- Microsoft Word
- Microsoft Excel
- Azure
Quick apply
Customer Services Assistant
Leeds Castle Foundation —Maidstone
- £12.71 an hour
- Weekend availability
- CRM software
- Hospitality
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Analyst, Enterprise Service Desk
ABACUS —Sittingbourne
- Full-time
- Azure
- Customer service
- Windows
- Annual leave
- Employee discount
Quick apply
3rd Line Service Desk Technician
Kogo Limited —East Grinstead
- £44,000 - £50,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
- Bereavement leave
Quick apply
9d
Service Desk 1st Line Support
Foresters Financial —Bromley
- Up to £28,000 a year
- 8 hour shift
- Microsoft Access
- Windows
- Microsoft Office
10d
2nd Line Support Technician
Cortec IT Solutions —Dartford
- £34,000 - £38,000 a year
- Full-time
- Azure
- Administrative experience
- SharePoint
- Free parking
Quick apply
4d
Service Desk Technician
ORBITAL NET LIMITED —Canterbury
- £25,500 - £26,500 a year
- Rotating shift
- Customer service
- Computer networking
- IT
Quick apply
IT - Desktop Support Technician
The Granite Group —Sevenoaks
- £34,000 - £36,000 a year
- Full-time
- Hybrid work
- Windows
- Computer networking
- In-person
- Flexible schedule
Quick apply
1d
Service Desk Analyst (1st Line Support)
Utilize —Basildon
Quick apply
10d
Field Desktop Support Engineer
Commercial Services Group —West Malling
- £27,000 a year
- Full-time
- Software troubleshooting
- Annual leave
Quick apply
Customer Service Coordinator
BLOUNT SHUTTERS LIMITED —Thurrock
- £28,000 - £38,000 a year
- Full-time
- Customer service
- English
- Data entry
- Profit sharing
- Employee discount
Quick apply
1d
Employee Relations Advisor
Arcus FM —Upminster
- Up to £42 an hour
- Full-time
- Management
- Microsoft Office
- Travel
- Annual leave
Quick apply
1d
2nd Line Engineer
Akita Systems Ltd —Sevenoaks
- £30,000 - £35,000 a year
7d
IT Service Desk Engineer (Apprenticeship)
INFINITY GROUP —Royal Tunbridge Wells
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- IT
- Annual leave
Quick apply
Operations Intern
Bombardier —Westerham
- Customer service
- Internship
1d
Digital Trainer
Kent and Medway Mental Health NHS Trust —Maidstone
- £32,073 - £39,043 a year
- Full-time
3d
Cyber Security Engineer
Foresters Financial —Bromley
- Up to £60,000 a year
- Full-time
- Computer networking
- Communication skills
- Work from home
- Employee assistance programme
Senior Service Delivery Analyst (HQ's Chelmsford /Kent - Home Based Agile Worker)
Essex Police and Kent Police —Maidstone
- £33,696 a year
- Full-time
- Remote
- Microsoft Word
- Communication skills
- Health & wellbeing programme
- Annual leave
4d
Service Engineer
wavenet —Sevenoaks
- Full-time
- Hybrid work
- Azure
- Customer service
- Microsoft Office
- Annual leave
- Work from home
Quick apply
Team Lead, Software Support - 12 Months FTC
Henry Schein One —Gillingham
- Hybrid work
- Communication skills
- School

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1st Line Technician

Cyan Consultancy Ltd
Aylesford

Quick apply

Job details

Permanent
£23,000 - £25,000 a year

Benefits

Employee mentoring programme
Company pension
Private medical insurance

Qualifications

Microsoft Word
Authentication
TCP
Driving Licence
Microsoft Excel
Azure
Microsoft Outlook
GCSE
DHCP
VoIP
ITIL
CompTIA Network+
Computer networking
DNS
Organisational skills
SharePoint
IT
TCP/IP
Cybersecurity
CompTIA Security+
Communication skills
A Level
Active Directory
CompTIA A+
Intune

Full job description

Role Purpose

As a 1st Line IT Technician at Cyan IT, you will be the first point of contact for our clients’ IT support needs. You will play a vital role in delivering an exceptional service desk experience, ensuring that technical issues are resolved efficiently and professionally. Working within a dynamic Managed Service Provider environment, you will support a diverse client base across a range of technologies, with a strong emphasis on Microsoft 365, cybersecurity, and modern workplace solutions.

Key Responsibilities

Service Desk & Technical Support

Act as the first point of contact for all inbound support requests via phone, email, and ticketing system
Log, categorise, and prioritise incidents and service requests in the RMM platform
Diagnose and resolve 1st line technical issues within agreed SLA timeframes
Escalate unresolved issues to 2nd or 3rd line engineers with clear documentation and troubleshooting steps taken
Provide remote support to end users across multiple client organisations
Follow documented processes, runbooks, and standard operating procedures

Microsoft 365 & Cloud Services

Administer and support Microsoft 365 user accounts, licences, and mailboxes via the M365 Admin Centre
Troubleshoot issues with Microsoft Teams, SharePoint Online, OneDrive, and Exchange Online
Assist with Entra ID (Azure AD) user management including password resets, MFA setup, and conditional access queries
Support the onboarding and offboarding of client users including account provisioning and device setup
Assist in managing and monitoring Microsoft Intune enrolled devices

Cybersecurity

Respond to basic security alerts and escalate potential incidents in line with client security policies
Assist in the deployment and monitoring of endpoint security tools
Support the roll-out of multi-factor authentication (MFA) and security awareness processes
Identify and report phishing attempts and suspicious activity in line with Cyber Essentials best practice
Educate end users on safe computing practices and company security policies

Hardware & Infrastructure

Set up, configure, and deploy laptops, desktops, and peripherals for client users
Perform basic hardware troubleshooting and coordinate warranty/repair processes
Support basic networking tasks including patching, connectivity troubleshooting, and Wi-Fi diagnostics
Assist with printer and peripheral configuration and support

Documentation & Continuous Improvement

Maintain accurate and up-to-date records of all support interactions within the ticketing system
Contribute to the internal knowledge base by documenting resolutions and common fixes
Participate in team meetings and service reviews, suggesting improvements where identified

Essential Skills & Knowledge

Microsoft 365 & Modern Workplace

Working knowledge of Microsoft 365 applications including Outlook, Teams, Word, Excel, and SharePoint
Experience administering M365 user accounts, distribution groups, and shared mailboxes
Understanding of Exchange Online mail flow, rules, and spam filtering
Familiarity with OneDrive and SharePoint Online document management
Basic understanding of Microsoft Entra ID (Azure Active Directory) and user management

Cybersecurity Awareness

Understanding of core cybersecurity principles including phishing, malware, ransomware, and social engineering
Awareness of Cyber Essentials framework and common security controls
Experience supporting or deploying Multi-Factor Authentication (MFA)
Familiarity with endpoint protection tools and basic security alert management
Knowledge of data protection principles (GDPR) and secure data handling

Operating Systems & Hardware

Proficient in supporting Windows (Mac knowledge a plus) in a business environment
Ability to configure and troubleshoot common hardware issues (laptops, desktops, printers, peripherals)
Experience with Active Directory user management (password resets, account locks, group membership)
Understanding of DHCP, DNS, TCP/IP, and basic networking fundamentals

Service Desk & Soft Skills

Experience using an ITSM / ticketing platform
Excellent communication skills, both written and verbal, with the ability to explain technical issues to non-technical users
Strong customer service ethos with a patient, professional, and helpful manner
Good organisational skills with the ability to manage and prioritise multiple tickets simultaneously
A methodical approach to problem-solving and fault diagnosis

Desirable Skills & Experience

Experience working within a Managed Service Provider (MSP) environment
Familiarity with RMM tools
Knowledge of Microsoft Intune and endpoint management
Experience with backup solutions (e.g. Acronis, Datto, Veeam)
Understanding of VoIP telephony systems
Exposure to ITIL frameworks and service management principles
Any vendor certifications: Microsoft (MS-900, MD-102, SC-900), CompTIA (A+, Network+, Security+)

Qualifications

GCSE Maths and English at Grade C/4 or above (or equivalent) - Essential
A-Levels, BTECs, or IT-related apprenticeship - Desirable
CompTIA A+, Microsoft Fundamentals (MS-900 / AZ-900), or equivalent entry-level IT certification - Desirable
Full UK driving licence - Advantageous

Person Specification

A genuine passion for technology and helping people
A proactive, can-do attitude with a willingness to learn and develop
Calm and professional under pressure, maintaining quality of service during busy periods
Team player who contributes positively to the wider service desk culture
Punctual, reliable, and committed to delivering excellent client experiences
Self-motivated with the ability to work independently when required

What Cyan IT Offers

Competitive salary commensurate with experience
Structured career development pathway from 1st to 2nd to 3rd line
Funded training and industry certifications (Microsoft, CompTIA, and more)
Friendly, supportive, and collaborative team environment
Regular team events and company socials
Pension scheme and holiday entitlement in line with company policy

Pay: £23,000.00-£25,000.00 per year

Benefits:

Company pension
Employee mentoring programme
Private medical insurance

Education:

GCSE or equivalent (required)

Experience:

Service Desk: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

line service desk jobs in maidstone

1st Line Technician

Customer Services Assistant

Analyst, Enterprise Service Desk

3rd Line Service Desk Technician

Service Desk 1st Line Support

2nd Line Support Technician

Service Desk Technician

IT - Desktop Support Technician

Service Desk Analyst (1st Line Support)

Field Desktop Support Engineer

Customer Service Coordinator

Employee Relations Advisor

2nd Line Engineer

IT Service Desk Engineer (Apprenticeship)

Operations Intern

Digital Trainer

Cyber Security Engineer

Senior Service Delivery Analyst (HQ's Chelmsford /Kent - Home Based Agile Worker)

Service Engineer

Team Lead, Software Support - 12 Months FTC

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