About Arc:
Arc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries. With a strong reputation for excellence, we offer a range of services, including IT support, hybrid cloud solutions, cybersecurity, infrastructure management, PowerApps and AI. Our team is dedicated to delivering outstanding customer service and technical expertise to help businesses succeed.
Role Overview:
We are expanding our Project Management Office (PMO) team and is seeking a Project Coordinator to support ongoing growth and development of the PMO function. The PC will be responsible for engaging with project stakeholders during all project calls and will play a significant role in refining, managing, and maintaining the standards by which projects are delivered. This position focuses on managing less complex projects, taking full accountability for their processes, actions, and dependencies always ensuring customer focus. You will work closely to support the PMO manager who will support you in your role and development.
Key Responsibilities:
Act as a key contact point, interacting directly with customers, account managers, Tech-presales and Arc consultants during project kick-off calls, pulse calls, and project close-out calls. Ensure all stakeholders are consistently updated.
Assist in establishing and promoting a robust framework within the PMO.
Coordinate with customers, sales teams, and delivery teams to support and manage project plans, ensuring strict adherence to PMO standards and delivering the best experience for all stakeholders.
Contribute to the development and continual improvement of processes and ways of working. Nurture positive experiences for, customers, colleagues, and the wider Arc business through effective PMO team collaboration.
Support the day-to-day management of projects within the PMO, taking ownership of specific tasks such as:
- Ensuring all projects are correctly set up
- Creating project plans and assigning resources appropriately
-Managing tickets and project plans providing responses to clients and internal teams to - ensure a smooth and fast delivery.
- Attending and recording notes/actions during pulse and kick-off calls as required
- Assisting with operational tasks, including monthly and milestone invoicing
- Onboarding and offboarding client process streams
- Installations site and workshop coordination
- Monitoring open tickets and tasks proactively to move projects to completion
- Meeting with stakeholders to discuss problems and solutions to ultimately drive efficiency and customer excellence
Personal Attributes
Highly organised and methodical
Proactive and comfortable working in a fast-paced environment
Confident working with senior stakeholders and delivery teams
Customer focused at all times
Team-oriented with a collaborative mindset
What We Offer:
A dynamic and supportive working environment.
Opportunities for career progression within the company.
Ongoing training and professional development.
Competitive salary
Key Points:
Diversity & Inclusion: We celebrate diverse backgrounds and perspectives; they make us stronger. If you’re excited about this role, apply even if your experience doesn’t align perfectly. If not this one, you could be just the right fit for other roles we are recruiting for. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
UK Right to Work: All applicants must have the right to live and work in the UK. We cannot offer sponsorship at this time.
Accessibility: We are committed to providing reasonable adjustments for any candidates with disabilities. If you require adjustments, please outline these requirements in your application.
